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Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( Midnight Steel )

Ratings & Reviews for Maytag Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( Midnight Steel )

3.9
598
Review
 3.9 out of 5
598 Reviews


63% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the pet hair filter's effectiveness, quiet operation, and spacious drum capacity for handling large items like comforters and bulky loads. However, many report significant reliability issues including control board failures, clothes getting locked inside, and lengthy repair delays. Some express frustration with design choices like the lack of a soak mode and impeller performance. Despite standout features, widespread mechanical breakdowns and poor service response leave many questioning the value of their purchase.

Customer review summary generated by AI, including incentivized reviews.
603 Customer Reviews

[This review was collected as part of a promotion.] After having the machine for 10 days, the computer had to be changed. I've always bought Maytag products but am wondering about there durability.

July 24, 2026

From maytag.com

Softener and online issues

Would Not Recommend

[This review was collected as part of a promotion.] Did not know that you have to physically be home to press the softener cycle, I’ve pressed it for 3 seconds before starting a load and it still does not add the softener. It’s maddening. Bought this for piece of mind but, it’s missing the mark, the app for WiFi is not user friendly and only says it’s on. Doesn’t let me do anything else. Kind of a waste of good money for a washer that doesn’t automatically know when to rinse and add softner. Di...

July 24, 2026

From maytag.com

Response from Consumer Care

Thank you for reaching out to us. I can certainly understand how frustrating it is when your washer isn't working as expected, especially when it come...

Consumer CareJuly 28, 2026

Finicky touch pad

Would Not Recommend

[This review was collected as part of a promotion.] There are issues with the touch pad. I usually have to reboot.

July 23, 2026

From maytag.com

Response from Consumer Care

Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the trouble you're having with the touchpad on your ...

Consumer CareJuly 24, 2026

Great Machine, especially if you have pets!

Would Recommend

[This review was collected as part of a promotion.] It's quiet and really gets your laundry clean. It even works really well when washing a couple of large blankets that my hound dogs sleep on who shed a ton! There's a whole lot less hair that makes it to the dryer with this washer!

July 23, 2026

From maytag.com

Loses Power Constantly

Would Not Recommend

The insurance would not repair just wanted to buy it out when I bought a matching set and now can't even replace with warranty with what was refunded. What a nightmare.

July 23, 2026
Verified Purchaser
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Washer Washes Well

Would Recommend

[This review was collected as part of a promotion.] Capacity of the machine is tremendous though we have not maxed it out, we are very impressed with how well it cleans. Exploring all of the cycles will take some time. It’s quiet and it looks terrific in our laundry room. The instructions could be better; with so many options would prefer more details. Made the mistake of connecting to our WiFi - needless feature - and it then required a hard reset of the machine for every load. Disconnected wit...

July 23, 2026

From maytag.com

Not worth my money

Would Not Recommend

[This review was collected as part of a promotion.] I hate my washer. It constantly says power outage. When I wash sheets it constantly goes out of balance. I can't wash in sanitizer option because the repair man said my water is too hot. Everything comes out SO twisted up, it takes me forever to untangle things. The fabric softener comes out as soon as I close the drawer. It shouldn't come out until the rinse cycle. It needs just a rinse and spin cycle. For the money I paid it feels very chea...

July 23, 2026

From maytag.com

Response from Consumer Care

We are so sorry to hear about the difficulties you’ve been experiencing with your Maytag® Washer. We understand how frustrating it is when your applia...

Consumer CareJuly 23, 2026

Powerful washing machine with great features

Would Recommend

[This review was collected as part of a promotion.] We got the washing machine about 2 weeks ago and my wife loves it. It is amazing how clean and fresh your clothes. We got it due to having 3 dogs and a cat, it is amazing how much hair comes off your clothes and towels. The Pet Pro cycle is awesome. The other nice thing about this washer is the app, you can do custom cycles and you can follow the progress of your cycle and once finished, the app alerts you.

July 23, 2026

From maytag.com

[This review was collected as part of a promotion.]

July 23, 2026

From maytag.com

So fresh and so clean, clean

Would Recommend

[This review was collected as part of a promotion.] The washing machine is a Maytag pet pro and, boy! I am impressed, it finds all the hairs pets and mine and rolls them up into little balls and stores them in the catcher. It’s pretty cool to see after every load. My clothes smell so good and I love how many settings it has, all able to be personalized. The faucet is awesome to pre soak and it has been well worth the money I put into it. My first new appliance, always found them on the side of t...

July 23, 2026

From maytag.com

Durability

Would Recommend

[This review was collected as part of a promotion.] Resets itself constantly . Cleans well and plenty of room for clothes.

July 23, 2026

From maytag.com

Would Not Recommend

[This review was collected as part of a promotion.] I can't get through a spin cycle w/out manually rebalancing load.

July 23, 2026

From maytag.com

Response from Consumer Care

We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having these concerns...

Consumer CareJuly 31, 2026

Electronic component broke after just 2 months

Would Not Recommend

[This review was collected as part of a promotion.] I would love to rate the machine higher but after just 2 months the machines electronic board crashed and it took the company a month to get a new one and repair our machine. Imagine buying a new washing machine and two months later it’s completely broke down and locks your clothes in it! After calling and reporting the issue they sent a company out to evaluate the issue and the repair company said there are many of these washers with the same...

July 23, 2026

From maytag.com

Response from Consumer Care

We sincerely appreciate you reaching out and sharing your experience with us. We are truly sorry to hear about the trouble you've encountered with the...

Consumer CareJuly 23, 2026

Enhanced features

Would Recommend

[This review was collected as part of a promotion.] This is my second Maytag washer and dryer set in the last 10 years. I would say theyre pretty durable and have lasted a long time. The pet pro model is a nice feature along with the in washer faucet. I've been using the set for about a month now and seem to be pretty decent appliances. I washed a couple towels with my son's polyester sleeping bag and the cycle paused due to being undeveloped or unbalanced. I had to shift the towels around and r...

July 23, 2026

From maytag.com

Really good so far!

Would Recommend

[This review was collected as part of a promotion.] Working well… love the options for delayed start, fill level, etc.

July 22, 2026

From maytag.com

Great at removing pet hair

Would Recommend

[This review was collected as part of a promotion.] The hair catcher is awesome. It takes a minute to understand the balancing/out of balance screen Over all It has been great.

July 22, 2026

From maytag.com

Junk don’t buy.

Would Not Recommend

[This review was collected as part of a promotion.] Washer broke two days after purchase. Took almost two months to repair. Very slow getting new parts. Very difficult getting service updates. Had to call to get them to come back and repair. Never got a call to reschedule. I will not recommend this product to anyone.

July 22, 2026

From maytag.com

Response from Consumer Care

We sincerely appreciate you reaching out to share your experience with us. We are truly sorry to hear about the frustration caused by the service issu...

Consumer CareJuly 23, 2026

Not a user friendly or reliable product

Would Not Recommend

[This review was collected as part of a promotion.] I bought this washing machine two months ago and have done maybe 8 loads of laundry and have had to call for repair twice now. It keep filling with water and then stopping with the lid locked and says “contact service”. Also I have to hold the power button for 20 seconds to turn it on and the start button for 10 seconds to get the machine to start. I am very dissatisfied with this product and am asking for an exchange or refund.

July 22, 2026

From maytag.com

Response from Consumer Care

We sincerely appreciate you reaching out to share your experience with us. We are truly sorry to hear about the difficulties you are facing with your ...

Consumer CareJuly 23, 2026