
Ratings & Reviews for Maytag Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( Midnight Steel )
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the pet hair filter's effectiveness, quiet operation, and spacious drum capacity for handling large items like comforters and bulky loads. However, many report significant reliability issues including control board failures, clothes getting locked inside, and lengthy repair delays. Some express frustration with design choices like the lack of a soak mode and impeller performance. Despite standout features, widespread mechanical breakdowns and poor service response leave many questioning the value of their purchase.
Customer review summary generated by AI, including incentivized reviews.Broke within one year
Would Not RecommendBroke after one year and had to be completely replaced. Technician said the motor was shot and would cost more to fix and recommended buying an LG. Said he is constantly having to fix whirlpool and maytags
Don't buy this washer
Would Not RecommendI purchased this Maytag washer because of its reputation for reliability, but it began malfunctioning within the first month. Changing the cycle caused an error, leaving us able to use only one setting. I was told that Maytag/Whirlpool only offers repairs and that if the washer is working when the technician arrives, I could be charged a service fee. The same error returned a month later and required another reset. My previous washer lasted 17 years without problems. I expected much better rel...
We are very sorry to learn that your new washer began malfunctioning within the first month and that you have continued to experience errors with the...

Power loss
Would Not Recommend[This review was collected as part of a promotion.] The washer doesn't clean well and it turns off randomly saying it lost power. I connected it to a surge protector and it doesn't lose power. It's an expensive piece of junk that needs to be fixed out of the box.
From maytag.com
Thank you for bringing this to our attention. We regret that you are having these concerns with your Washer. If your clothes are not cleaning properl...
Smooth Delivery
Would RecommendTommy and Akeem did a great job!
Maytag washer
⭐️⭐️⭐️⭐️⭐️ My Maytag Has Seen Things I bought this Maytag washer to clean clothes. What I got was a hardworking member of the family who asks for nothing and somehow accomplishes more than the rest of us. I’ve thrown everything at this thing—jeans, towels, blankets, mystery stains, and socks that probably should’ve been reported to the authorities. It just quietly handles the situation and sends everything back clean. The capacity is great, the controls are easy, and so far it runs like a cha...
Must have for pets
[This review was collected as part of a promotion.] This washer is very nice. I love the pet feature and the filter is easy to clean. The wi fi is also a nice option because it lets me know when it’s done.
From maytag.com
Stopped working in 5 days
Would Not RecommendFrom Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( White )
Thank you so much for reaching out and sharing the difficulties you've been having with your Maytag® Washer. We truly understand how frustrating ...

Poor quality
Would Not RecommendI have this washing for 2 days and I am already frustrated with it and ready to return it. The first couple of loads worked great. However, by load 3, the machine wouldn’t turn on without a reboot. I washed several loads of laundry and continued to have the same issue. The machine will not power up just by pushing the on button for 2-5 seconds. The dryer has the same issue.
From maytag.com
We sincerely appreciate you reaching out to share your experience with us. We truly understand how frustrating it is when your Maytag® Washer doesn't ...
Machine Broke in 60 Days
Would Not RecommendIf it breaks after 30 days, Lowe’s completely disregards you. Mine broke within 90 days and I got stuck in the middle between Maytag and the repair faculty. You have no advocate. One week since the washer broke and still waiting on “parts.” Order from an independent retail store who stands behind customer service and who will replace it rather than put you in limbo when the machine breaks soon after you purchase it. By the way, I never fill out reviews but sincerely don’t want this to happen to ...
From Pet Pro High Efficiency Impeller Extra Large ( 5.3-cu ft ) Top-Load Washer ( White )
Thank you for reaching out and sharing the difficulties you've encountered with your Maytag® Washer and the delay in receiving parts. We truly un...

I have to reboot machine too often
[This review was collected as part of a promotion.] I think the washer cleans well and does not make too much noise. My number one complaint is that I wash clothes only 2-3 times per week. in a small household and only I have reboot just to get it to start up again. wash clothes 2-3 times per week. There
From maytag.com
Terrible upgrade
Would Not Recommend[This review was collected as part of a promotion.] This is by far the worst washer we have had of yours. It will absolutely not balance. Why you removed the agitator is a mystery. We unfortunately can't get rid of it even though we want to because it "works" as intended.
From maytag.com
We really appreciate you letting us know about the issues you're experiencing with your Maytag® Washer. We're truly sorry you're having these concerns...
Four out of five!
Would Recommend[This review was collected as part of a promotion.] This washer is great, has a lot of room and I like the Pet pro feature. The only thing I have a complaint about is it gets unbalanced often with larger loads. Have had many washers in the past that don’t get unbalanced as much as this product, but overall, I really like this Maytag!
From maytag.com
Durable
Would Recommend[This review was collected as part of a promotion.] Controls are easy to use. It’s durable. Quiet.let be it reminds you to run cleaning cycle.
From maytag.com
We are very sorry to hear that your appliance broke after only one year and that a replacement was required. We understand how frustrating and disapp...