Ratings & Reviews for KitchenAid Counter-Depth with Internal Water Dispenser 24.3-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

Only had for 8 months and not making ice

We got this fridge October 12, 2025 and today is July 16th, 2026. It has made about 20 cubes of ice in a week's time. We have already changed the filter. It made no difference. A 9 month old fridge should not be having problems. Furthermore, condensation is collected between the doors which I find odd. Never had a fridge do that before. Not impressed.

KitchenAid not the brand it use to be.

My refrigerator stopped working after 8 months. Research shows its's not the brand it use to be. To much cost cutting at the consumers expense. I would like a refund on my purchase. .

Awful Fridge, even worse customer servicw

Save yourself the time and money. Took MONTHS to arrive, then broke within 6 months, and now fighting with Kitchen aid waiting for service for almost a month. Spent thousands of dollars for a brick. I’m furious and will never buy another large appliance from KitchenAid.. and honestly I’m starting to not even want to buy them from Lowe’s.

Protection Plan Scam

Purchased a Frigidaire refrigerator in April & bought a 3 year Lowes protection plan. The icemaker just went out & submitted a claim. Lowe’s keeps denying it , Gonna file Complaint with Tennessee Attorney General tomorrow we’ll see how many people Lowe’s has been scamming and conning

Issues with Ice Maker

Bought in January, the ice maker either makes too much or too little ice. Now the ice maker broke completely. Not reliable

Nice Appliance

[This review was collected as part of a promotion.] This Kitchen fridge is great. Only feedback is that the controls are right where your hand goes to hold the door open to get water. I kept turning on the Sabbath button. I suggest it be put up higher.

[This review was collected as part of a promotion.]

Perfect fit

Replaced a fridge that was not counter depth... like this so much more!

Ice maker stopped working after 2 weeks

Ice maker stopped working after only two weeks after delivery.

Failure from start to finish.

The delivery crew failed at getting the appliance to where it needed to be. They failed at removing my old appliance from the kitchen, severely damaging my house. Total failure of an experience. This was weeks ago. I am on phone call number 27 in trying to not only have a refund, but get my house fixed.

Nice refrigerator but two main complaints.

[This review was collected as part of a promotion.] Nice refrigerator however two main complaints. It does not make enough ice! Very slow to make ice. Also the Control settings Location for temperature you can constantly hit when you open and close the refrigerator door which makes the temperature change. I have tried multiple times to lock it with no success. If I knew this prior, I would not have bought this refrigerator.

Sleek Look, Great Lighting, Minor Ice Spill Issue

[This review was collected as part of a promotion.] Overall, I’m really happy with this counter-depth French door refrigerator. It has a sleek, modern look that fits nicely in the kitchen without sticking out too far. The interior lighting is bright and makes it easy to see everything, which I really appreciate. I also like the internal water dispenser because it keeps the outside looking clean and simple. The fridge feels spacious and well organized for a counter-depth model. The only downsid...

High-end fridge, inside and out

[This review was collected as part of a promotion.] This is my first counter depth fridge so it took a little bit of adjusting to. This fridge has a sleek look and fits nicely in our space and with our other appliances. The wood accented drawer makes the interior of the fridge look higher end. The indoor water feature is one of my favorite options and gives the outside front of the fridge a clean look. The shelves and drawers adjust and move nicely. A couple of suggestions to help improve functi...

Hoping to see great things

[This review was collected as part of a promotion.] Replaced our 20yr old KitchenAid with a new model in February and have enjoyed the new features. Up until this past weekend when it stopped dispensing water, cooling and freezing. Only thing happening now is it lights up when you open it. It’s been 5 days and still waiting for warranty service. Really hoping this isn’t the new standard for a formally great brand.

Nice but some initial issues

[This review was collected as part of a promotion.] The refrigerator works well however the icemaker broke within the first month. They did repair it so it's working again now . The unit cools properly and works well otherwise. The water dispenser works well too. Plenty of space even with being counter depth which is nice.

wish to give 0 stars after 16 days

Do not buy along with any other Whirlpool product. Does not last even a month. After 16 days motor is constantly running. Now have to wait on a technician to diagnose and then longer to hopefully fix.