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Counter-Depth with Internal Water Dispenser 24.3-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth with Internal Water Dispenser 24.3-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.0
418
Review
 4 out of 5
418 Reviews


71% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the sleek, modern design and spacious interior with excellent food preservation and smart storage solutions. The counter-depth layout, fingerprint-resistant finish, bottom-freezer design, pull-out trays, and internal water dispenser receive consistent commendation. However, many report significant ice maker problems including malfunctions and excessive noise, and several note the water dispenser also operates loudly. Some mention minor issues like door control panel placement and squeaking gaskets. Despite these drawbacks, most customers consider the appliance a worthwhile kitchen upgrade.

Customer review summary generated by AI, including incentivized reviews.
418 Customer Reviews

New line took a long time for parts

Would Not Recommend

[This review was collected as part of a promotion.] we have the refrigerator approximately 3 months for the ice maker stopped working. it was a complete failure and we needed to order a new part. because the refrigerator is so new because the refrigerator is so new, took over a month to arrive. so with our new fridge we were reliant on our old fridge to give us ice. additionally on the side of the door it's very easy to change modes to the Sabbath mode, and this turns off all function and lights...

June 22, 2026

From kitchenaid.com

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The Lowe’s team was really great!

Would Recommend

It is difficult to buy appliances nowadays, because it seems like none of them have a 5 start review rating and some have really bad individual negative reviews. After looking at the options available in the 25 cu ft group we decided on the KitchenAid 24.3 cu ft to replace our 20-year-old 24.8 cu ft KitchenAid. Its control board failed and after 20 years is no longer available. The Lowe’s team was very good to work with on the purchase, on the delivery and installation. So far, we are p...

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Very happy with my purchase

Would Recommend

[This review was collected as part of a promotion.] Overall, I really like this fridge freezer. Plenty of space in the fridge, sleek looking, keeps a good steady temperature. Some hidden storage features. The freezer is a little on the small side, but we make it work. The salad and vegetable drawers roll in and out easily. The demo in the store was not so great at that and I was a little worried. It’s easy to use the water feature Inside the door. Overall, a great little unit.

June 18, 2026

From kitchenaid.com

Overall great features.

Would Recommend

[This review was collected as part of a promotion.] I purchased the counter depth unit and found capacity and available space to store food great.

June 17, 2026

From kitchenaid.com

Great features

Would Recommend

[This review was collected as part of a promotion.] I love my new refrigerator! I was worried about storage and space inside but it is so SPACIOUS! I can’t fill it up! The lighting is so modern and allows you to see EVERYTHING inside. I also enjoy the water dispenser on the inside. Thos aspect gives a clean look on the outside with the convenience of a water dispenser on the inside! It’s a great product.

June 17, 2026

From kitchenaid.com

Would Recommend

[This review was collected as part of a promotion.]

June 16, 2026

From kitchenaid.com

great look

Would Recommend

[This review was collected as part of a promotion.] love the pull out tray and the Icemaker. you do not see any fingerprints on the surface and the handle.

June 16, 2026

From kitchenaid.com

Great Refrigerator

Would Recommend

[This review was collected as part of a promotion.] Nice unit plenty of room, looks Great. Drinks are cold. so far so good

June 16, 2026

From kitchenaid.com

Great refrigerator

[This review was collected as part of a promotion.] Great fridge. Would give it 5 stars but ice sometime falls behind the freezer bin. Other than that perfect.

June 15, 2026

From kitchenaid.com

Great space and maintains freshness food the best!

[This review was collected as part of a promotion.] The refrigerator is beautiful, sleek and loads of room compared to my old side by side. I have had it now about 6 months. Operates really well and quiet — except when the ice drops in the bin. The design of the ice bin needs tweaking. When the bin is full, the ice loads higher in the back of the bin. When you open the freezer and pull out the drawer to access ice, it will jam or push ice out the back of the freezer and often out into the ...

June 15, 2026

From kitchenaid.com

Great features!

Would Recommend

[This review was collected as part of a promotion.] This is a great fridge. There were very few fridges on the market that had the interior water dispenser that you can use with just one hand. That feature, along with the colored interior, and ice production sold us on this fridge. So far we have no complaints other than the fact that the ice make is starting the struggle on keeping up with our family, no other fridge has stood a chance so we still highly recommend this unit.

June 15, 2026

From kitchenaid.com

Beautiful Fridge, just wish I has a working freeze

[This review was collected as part of a promotion.] I love this fridge. Everyone that see's it complements how nice it looks. It doesn't show any finger prints or smudges. The only issue is I haven't had a working fridge since we had it installed. The freezer is cool but not cold enough to keep anything frozen. It's going on a month and a half and we are still waiting on a backordered part which we don't know if that is the issue.

June 15, 2026

From kitchenaid.com

Great interior and quality

[This review was collected as part of a promotion.] I previously had a Kitchenaid Refrigerator and decided to purchase another one. I love the interior layout, the interior colour. They have improved the quality of the shelves and it has more capacity than my previous one within the same dimensions.

June 15, 2026

From kitchenaid.com

Stylish French Door KitchenAid

Would Not Recommend

[This review was collected as part of a promotion.] After 14 years of great service, my KitchenAid refrigerator needed to be replaced. I went with another KitchenAid and could not be more impressed. The design and look is very attractive and the efficient layout for items is much better than I had hoped for. The new lighting is beautiful and the exterior is stunning. I am very pleased with my purchase.

June 14, 2026

From kitchenaid.com

New & Happy

Would Recommend

[This review was collected as part of a promotion.] Design was even better than expected, all around good refrigerator

June 14, 2026

From kitchenaid.com

Nice exterior, interior quality so-so

[This review was collected as part of a promotion.] The exterior brushed stainless and large round handles are nice looking and well made. The bottom freezer has ample storage and a sleeve for pizza boxes is nice. The interior water dispenser provides more storage in door. No problem with the temperature. I do not like the cheap interior plastic walls and thin plastic drawers. The pull out tray is a nice feature. Humidity and preservation drawers are roomy. Overall, I’m pleased.

June 14, 2026

From kitchenaid.com