Ratings & Reviews for KitchenAid Counter-Depth with Internal Water Dispenser 24.3-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

Only buy if you like having it serviced every few

We purchased this refrigerator at the end of February and it has been nothing but problems. First there was an issue with the door seal which caused frost to form on everything. Then the ice maker stopped working and now the top shelf of the freezer where the ice maker is has decided to come off the track so it is not able to be used at all if I want the freezer to close. Although it is all still under warranty at this point, 3 service calls in 6 months is completely unacceptable.

Refrigerator great - store not

Very happy with refrigerator although can not say the same for the store. Our salesperson was excellent, however, the store itself needs a lot of help. The politics of the manager are not appropriate.

Disappointed

[This review was collected as part of a promotion.] Just called for service again. The seals in the middle of the two top doors drip. After service person left, that evening the refrigerator went on Sabbath mode and we had trouble turning it back on.

DO NOT Buy a Kitchenaid Refridgerator

We've had this fridge for less than 90 days. ice maker stopped working...then water stopped working. wouldn't come out. then, pulled the fridge out and water all over the floor. So here we go. Called Kitchenaid, they scheduled a repair company. repair company comes out, we have a busted valve, the water filter is busted, have to order a new housing, valve, all the stuff....oh and the parts are on back order. at least 4 weeks. So I call Kitchenaid...gotta follow their process...the repair company...

The look inside and out

[This review was collected as part of a promotion.] We love the technology, control features along with the look, storage features and add ons you can purchase

Horrid customer service

$2,800 refrigerator - the doors do not close properly. Store said it was a manufacturing issue and won't repair or replace. Guess how many expensive appliances I will buy from Lowes in the future - zero!!! Unacceptable customer service. I would put a zero instead of one star, but it won't let me.

Expected something a little nicer

It is attractive in general. Love the thin pull-out wooden drawer, it’s a space saver. However, the drawers are all super flimsy - the bottom drawer feels like it will break very soon even when it’s not loaded up with food. It all feels a little cheap, the plastic is thin. We have had service calls twice already in just over a month for the ice maker not producing first, and then leaking and causing a huge sheet of ice to sit at the bottom of freezer, which then melts and puddles onto the floor....

Beautiful!!

Beautiful refrigerator! I love it. The counter depth fits perfectly in the small space.

So far so good

We bought the whole set in juniper with brass handles and love the look and the appliances so far. Hopefully after reading reviews we do not experience any issues. The ice does fall behind the drawer, but our dog goes in and gets it. lol. I do try and remember to even it out and this does help.

Kitchenaid Refrigerator Model: KRFC236SPS03

All items are fresh and remain at the right temperature. The humidty level is essential for maintaining an ergonomics refrigerator's environment. The finish produce of this refrigerator is the stainless coding.

Do not buy

We’ve had this refrigerator for over 4 months and the ice maker has never worked. Service company has been out 3 times and are now waiting (again) on another part. At the 3rd visit they said that Kitchenaid has realized these have an inherent defect that causes ice maker to not work correctly. Also, don’t buy from Lowe’s. You only have 2 days to return an appliance if it doesn’t work. After that the appliance company warranty only covers repairs, not replacement.

Ice maker quit and other known issues

The ice maker quit after 1.5 months of use. Tech said it is a known issue along with a few others. Brand quality has gone the way of profits instead.

Constantly Broken

This is my second Kitchenaid side by side and it will be my last. The freezer freezes over and it makes a terrible noise. The ice maker broke once in warranty and once outside of warranty. Do not buy this fridge!

Great over all

[This review was collected as part of a promotion.] I love all the features of my refrigerator except for the shelves on the doors. They tilt down which makes anything sitting on them to slide to the front and bump into each other every time the doors are opened or closed. I’ve tried to take them out and make sure they were installed on the right levels and that doesn’t seem to have corrected the problem. Also the rubber seals squeak loudly when opening or closing.

AWFUL FRIDGE

This fridge the loudest and least effective one I’ve ever had. Parts fall into ice bin. It sounds like my roof is falling in or a 2x4 is hitting my wall when and if it dumps ice.