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Counter-Depth with Internal Water Dispenser 24.3-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth with Internal Water Dispenser 24.3-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Ore ) ENERGY STAR Certified

4.0
418
Review
 4 out of 5
418 Reviews


71% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the sleek, modern design and spacious interior with excellent food preservation and smart storage solutions. The counter-depth layout, fingerprint-resistant finish, bottom-freezer design, pull-out trays, and internal water dispenser receive consistent commendation. However, many report significant ice maker problems including malfunctions and excessive noise, and several note the water dispenser also operates loudly. Some mention minor issues like door control panel placement and squeaking gaskets. Despite these drawbacks, most customers consider the appliance a worthwhile kitchen upgrade.

Customer review summary generated by AI, including incentivized reviews.
418 Customer Reviews

Would Recommend

[This review was collected as part of a promotion.]

June 12, 2026

From kitchenaid.com

Gorgeous finish and eye catching interior

Would Recommend

[This review was collected as part of a promotion.] Beautiful top to bottom, inside and out! Having the water dispenser inside saves so much room. Pull out shelf an added uniqueness

June 12, 2026

From kitchenaid.com

Wonderful!!

[This review was collected as part of a promotion.] Love this fridge! It is sleek and I love that the water dispenser is on the inside.

June 12, 2026

From kitchenaid.com

Beautiful looking fridge

Would Recommend

[This review was collected as part of a promotion.] Works great! Love the look with the faux wood drawer and is so spacious!

June 12, 2026

From kitchenaid.com

Design is great

Would Recommend

[This review was collected as part of a promotion.] I really like the design and fully appreciate the finish

June 12, 2026

From kitchenaid.com

Overall good refrigerator

Would Recommend

[This review was collected as part of a promotion.] The capacity is impressive especially since it is a counter depth. The outside aesthetics are sharp with a nice print free stainless finish. The temperature seems to be spot on and all groceries have stayed fresh. The only reason it was not given 5 stars is that the inside water dispenser continues to leak and we have been waiting 3 months for the replacement part. Unacceptable for a new refrigerator. Once that is replace I expect it will des...

June 12, 2026

From kitchenaid.com

Looks great

Would Recommend

[This review was collected as part of a promotion.] We replaced an 18 y.o KitchenAid side-by-side refrigerator. Though the capacity of this newer one is a bit smaller, the french door layout is very accommodating. Digitial controls took a bit of getting used to but having pantry controls is a nice feature.

June 12, 2026

From kitchenaid.com

Real nice features for a great price!

Would Recommend

[This review was collected as part of a promotion.] I love the aesthetics and the storage space so spacious but most of all i love how cold it is able to stay! I really appreciate the quickness for the replacement! Thanks! Perfect humidity!

June 12, 2026

From kitchenaid.com

Overall good fridge

Would Recommend

[This review was collected as part of a promotion.] Only complaint is the ice maker won’t stop making ice and it piles up in bin then when you open freezer drawer a few cubes fall behind it and won’t let it close. Otherwise it’s been great and looks good.

June 12, 2026

From kitchenaid.com

Luxury at it's best!

Would Recommend

We love the look and the beautiful inside . It has met all of our needs.

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All good except for wide pantry drawer

Would Recommend

[This review was collected as part of a promotion.] Very happy overall with this refrigerator. The capacity in the freezer and refrigerator is more than adequate for a family of 3. The water dispenser works well (unless you turn on sabbath mode, which is easy to do accidently). Having the pizza box sleeve next to the freezer door is very helpful. The ice is quick to produce and nicely shaped. The major disappointment has been the wide pantry pull out drawer in the refrigerator section. The d...

June 8, 2026

From kitchenaid.com

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Poor early performance

Would Not Recommend

After 100 days of use, went into "cooling off" mode - after resetting the fridge and cooling rusmed, the icemaker broke. The tray/form mechanism became dislodged from the icemaker, rendering the freezer door unclosable without removing the top tray.

June 6, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with the ice maker in your KitchenAid® Refriger...

Consumer CareJune 9, 2026

Our last Kitchenaid lasted ten years.

Would Recommend

So far, nothing we don't like. We opted for the ice-in-freezer & water inside model to gain more space in the refrigerator compartment. Also, this avoids the inherent tension between the freezing temp ice-in-door competing with the relatively warmer frig compartment. The freezer ice-maker is oddly onthe right side of the freezer but after using it, it makes sense - at least for right-handed people. We had to have a counter-depth frig and almost zero-tolerance doors that barely extend past th...

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Product is fine after one was delivered damaged

Would Not Recommend

Two weeks waiting for it then the driver said they could not install the water. So another week to get a plumber there. And he had no need for the hose Lowes sales told us was needed. I expect much better service

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Very Pleased!

Would Recommend

It's been up and running for a week now and it's fantastic. Replaced our 22 yr old Kitchenaid. Design works well for us and the size is perfect for 2 people.

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Oh Repairman, schedule me in

Would Recommend

Love the Kitchenaide fridge except the ice maker. Gets over loaded with ice. When you slide the drawer open ice gets pushed out the back. Falls under drawer were you can't reach them. Like when it is full does not shut it's self off. Just keeps making ice. Now my husband has pulled the drawer open when overfull and the ice tray caught on all the ice and ripped the ice tray right off. Atill under warrenty. " Oh Repairman come see" already and 6 months old.

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It is well organized.

Would Recommend

I like the features the product has.

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