Ratings may include incentivized customer reviews.
What Customers Are Saying
The Ecobee security camera offers clear 1080p video, a wide 180-degree field of view, and advanced motion detection and person tracking capabilities. Many users find the camera easy to set up and integrate with the companion app for remote monitoring. However, some customers report frustration with the required subscription to access key features like video recording, as well as occasional connectivity issues and false motion alerts. Additionally, the camera can get quite hot during use.
Customer review summary generated by AI, including incentivized reviews.Very good products
Would RecommendThe sensors have been installed for about 1 month, I had no problem integrating them into the thermostat. I also use Apple's home app for some automations. I recommend them for those who want to monitor their home without going through a surveillance company.
From Ecobee
Good camera. Wish is was half the size though
Would RecommendNice camera. I like the motion tracking with out the rotating of physical parts. I have it connected Apple homekit. It has disconnected from time to time but it is an easy fix to reconnect it. Hopefully with a firmware update it will remain stable. I like the Alexa integration. Why not Siri? The premium thermostat has Siri and airplay2 why not the camera. Hopefully another firmware update will make this a reality as well.
From Ecobee
sensor service has a fee
Would Not RecommendI was under the understanding if you go the sensors you could set up the sensors to shut the ac. They charge for this, so now need to see if I can get my money back as there are other sensors I can get. Thermostat is good, though constantly showing high humidity even when ac set to low 70s
From Ecobee
Almost perfect… almost
Would RecommendI bought this early December, and I love the response to Siri, I love the ability to tightly control the schedule, and I’d like the motion detection that manages efficiency. There is one change that needs to be made however. The smart home features override the schedule. It took a few weeks to figure this out, by that time my gas usage had quadrupled to what it normally is. Since I work at home in a detached studio, I walk in and out of the house all day long. I need the smart features to work, ...
From Ecobee
They works as expected. Need this feature!!!
Would RecommendThe hardware works as expected but for those of us with pets who roam the house while we are away could use a ‘Arm Pet’ mode that turns off motion but will still monitor doors opening and closing.
From Ecobee
Works well
Would RecommendWe fitted two smart door sensors which are useful to switch off AC when left open, so saving energy. Also, we have the security feature activated, this is useful to know when people are moving about when we’re not home. The Ecobee system we’ve installed integrates well with the smart home infrastructure, at night if a bedroom door is opened the hallway light comes on low so it’s possible to see where you’re going without compromising night vision.
From Ecobee
OK but nothing great vs. competition
Would Not RecommendWhile the resolution is good, the wide angle is not so good. Previous camera had both resolution and 180 degree wide angle without fish eye effect. Also the controls for the camera can be improved. Much too sensitive and constantly turning on and sending notifications even when I am home. It seems geofencing is not available or not working. Frankly, I regret having replaced my previous cameras.
From Ecobee
Top of the line
Would RecommendEasy install. 99% plug n play. Easy instructions. Great app. Highly recommended
From Ecobee
multi-use sensor
Would RecommendAn unusual sensor in that it has a few functions. Besides the standard 'is a door open' it also monitor motion/occupancy as part of the alarm system of ecobees, and it triggers the HVAC system if a door/window has been left open in excess of 5 minutes (with optional service for a fee), shutting it down so energy is not wasted. We have a couple of issues of false reporting, but hopefully those were just one-offs.
From Ecobee
Rarely accessible.
Would Not RecommendIt’s either disconnected itself from the ‘net, is ‘unavailable’, can’t see live video, is being unplugged and replugged, and so on. Has some neat tricks when it’s up. My other 3 brands work 109% good. Ecobees thermostats are great, camera is bad.
From Ecobee
That's definitely not the experience we want you to have with SmartCamera. Please reach out to our Customer Support team directly with a detailed desc...
Reliable security
Would RecommendWe recently added a second camera to enhance coverage of our home. The cameras turn on automatically when we leave home, and off when we return. They detect and track movement.
From Ecobee
Works Great so Far!!!!
Would RecommendGreat Product, setup was easy and delivery was quick.
From Ecobee
Technology works well and is simple to integrate
Would RecommendI’m a new user but I enjoy the piece of mind being able to check in on the house and my fur baby. My friends live it.
From Ecobee
expensive
Would Not Recommendreplace old syste(ADT) , need pay more cost . If you have Retrofit Alarm Kit .
From Ecobee
Becareful
Would RecommendI have purchased several of the cameras. I had a very time getting the camera to stay on its aluminum the first two I had fell right off the stand and onto the floor and broke (They are very fragile). After the third camera, I finally figure out the secret to keeping the camera on its stand. The camera works great and does a great job once it is mounted.
From Ecobee
Great Product But Needs More
Would RecommendEcobee is awesome! Integrating with Siri and HomeKit was my reasoning for buying it. Couple things I’d like to see: integration of the home security features into HomeKit so I can use Siri to arm and disarm my house natively without having to go through shortcuts. Motion sensors that are pet friendly. An automatic audible alarm. Lastly, I’d like to see a little bit more flexibility with the schedule so that I can be more dynamic based on my general needs throughout the day.
From Ecobee
Waste of Money
Would Not RecommendDon't buy them unless you plan on paying for the monthly/annual subscription. Otherwise they are useless
From Ecobee
Ecobee camera
Would Not RecommendIve had this product for a few weeks now and so far not the greatest experience. Ive noticed connectivity issues through the app. Cameras doesn’t connect well, when it does just sound will work, no visual at times.
From Ecobee
Goes offline often
Would RecommendI have this product for few weeks now. Goes offline and have to reconnect every time
From Ecobee
Brutal
Would Not RecommendI bought this product late last year as a baby monitor, which is one of the features that it has on it. From the get-go, we’ve had problems with it not connecting, taking forever to load, and not being able to see our baby. Out of nowhere, they removed the feature to get a notification with movement, which renders it completely useless as a baby monitor. A complete waste of money. Do not buy this if you’re looking for a baby monitor, I would recommend anything else over this.
From Ecobee

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