Ratings may include incentivized customer reviews.
What Customers Are Saying
The Ecobee security camera offers clear 1080p video, a wide 180-degree field of view, and advanced motion detection and person tracking capabilities. Many users find the camera easy to set up and integrate with the companion app for remote monitoring. However, some customers report frustration with the required subscription to access key features like video recording, as well as occasional connectivity issues and false motion alerts. Additionally, the camera can get quite hot during use.
Customer review summary generated by AI, including incentivized reviews.Great Cameras
Would RecommendI live in South Africa and its difficult to buy directly. Also difficult to register on your app with a SA address. Please would you amend your app.to make provision for other countries as well.
From Ecobee
Ecobee Door & Window Smart Sensors
Would RecommendGreat addition to your Ecobee environment. Easy to install and they alert quickly when a door or window is opened. Great features packed product. Can be easily added to your Apple HomeKit setup. Just remember as the instructions state to make sure you know exactly where you are placing them and how they will work when opening or closing a window or door before you pull the cover off the two sided mounting tape and mount them.
From Ecobee
It never stays connected
Would Not RecommendI’ve had this camera a little over a year now, and I never stays connected. I’ve had issues with the image freezing, the camera going out and now the camera disconnects but the sound is still on. I use it as a baby monitor and when I wake up to check my baby, I am constantly having to reboot the app. I’m done with this thing and getting something better
From Ecobee
It works!!!!
Would RecommendWe’ve had this product for a few weeks and we are very happy with the units that we set up.
From Ecobee
Power plug...
Would Not RecommendHaving its own proprietary plug makes instalation a bit challenging. It would be nice is future updates included a USBC plug to allow you to use a shorter or longer cable than be limited to the one provided. This is a major issue as you place these camera around your house.
From Ecobee
Great Features
Would RecommendI recently purchased the Ecobee SmartCamera with voice control, and it has exceeded my expectations. The sleek design seamlessly blends into my home, and the voice control feature adds a level of convenience I didn't know I needed. The camera's clarity is impressive, providing crisp and clear footage. Setting it up was a breeze, thanks to the user-friendly app. Overall, a top-notch product that combines style, functionality, and ease of use—I highly recommend the Ecobee SmartCamera with voice co...
From Ecobee
Not a great camera
Would Not RecommendThis is not a great camera. First off, the base it connects to does not securely fit into place, it has a weak magnet that kind of holds it in place. Next, it constantly gave me motion notifications as the sunlight moved across the room. So I unplugged it and only use it when going out of town. Not great.
From Ecobee
That's not the experience we want you to have. Please reach out to our Customer Support team directly at ecobee.com/get-help for troubleshooting assis...
Great camera, if a bit too sensitive
Would RecommendVery easy to connect this camera to the ecobee system and it's an essential part of the ecobee home security system. The video quality is excellent and the camera's ability to track the source of any motion is outstanding. That said, you have to be very careful about camera placement because it's quite sensitive and prone to misreading changes in light conditions as actuall motion ( headlights if a car passing passing by, lights in the house coming on in the evening etc). With those caveats, i s...
From Ecobee
False claim of motion sensing
Would Not RecommendEcobee claims that this sensor detects motion and temperature in addition to door open/close. That is false, or mine is broken. There is zero motion detection and I have tested multiple times. Only detects door open/close. And I don't see any sort of indication about the temperature at the sensor.
From Ecobee
That's not the experience we want you to have with SmartSensor for doors and windows. Please reach out to our Customer Support team directly at ecobee...
Smart Camera use when not at home
Would RecommendUse it when I am away from home, use as a babysitter for my dog
From Ecobee
great camera
Would RecommendOnly one problem I notice it’s a little slow loading live pictures when you’re out of state
From Ecobee
Aftermarket costs are scary
Would Not RecommendGreat products and easy to install but the aftermarket costs for items that are included with other competitors is making your sensor and cameras cost prohibitive. Awareness alarms and pic and video retrieval should not be part of your monthly/years maintenance fees.
From Ecobee
Great Feature
Would RecommendThey work very well. For me it took a while to get used to keeping the doors closed all the time. After we got our A/C replaced keeping the doors closed was a necessity. We're building towards a decent security system. Learning all the time.
From Ecobee
Autopilot still not working for me
Would Not RecommendOne of the big selling points for me is that I do NOT want video recordings happening when I am home and when the system is not armed. This is supposed to be part of Autopilot. I’ve spent some time with support, but still cannot figure this out. It’s def recording anytime someone is in the room which is a privacy problem for me. Have the camera turned off and should prob return it.
From Ecobee
That's not the experience we want you to have with Autopilot. Please reach out to our Customer Support team with your previous ticket number so we can...
Pufchased, then suddenly required a smart security
Would Not RecommendI would not recommend ecobee door and window sensors. The company began requiring the a subscription service one year after I purchased. There was never a clue from Ecobee that they would start charging if you only wanted to use the open door detection to turn off the hvac. I never intended to buy this to use as security as I already have a fully monitored security system. Shame on you Ecobee!
From Ecobee
Thanks for reaching out. It sounds like you may have had an extended trial period with ecobee Smart Security. All ecobee Smart Owners are permitted ...
Ecobee Smart camera
Would RecommendI have had this camera for over two years and I’m really pleased with this product. I will be purchasing another unit soon. Thanks
From Ecobee
Devices work as intended
Would Not RecommendThis product performs as intended but you need a few of them to make a difference.
From Ecobee
Monthly fee for sensors
Would Not RecommendI don’t think having door sensors should require a monthly/yearly fee. Ridiculous.
From Ecobee
Thanks for your feedback regarding ecobee SmartSensor for doors and windows. This product does not require an ecobee Smart Security subscription to vi...
Ecobee Premium is the BEST
Would RecommendWe had a Ecobee 3 Lite for 4 years but switched to the Ecobee Premium so we could get the Security System. We loved our 3 Lite but the Premium is by far the best Security System for the money. Plus all the other features like air quality and the Pause feature that turns off the HVAC system when the doors or windows are open. I highly recommend the Ecobee Premium!
From Ecobee
Sensor range needs to be much better to compete
Would RecommendAmazing thermostat, it is really the best on the market. The sensors though don't carry very far and there needs to be some sort of repeater solution if they are stuck with this proprietary RF tech. It seems a decent solution for an apartment or condo. I don't feel 100% safe arming the system with sensors dropping out daily.
From Ecobee
Thanks for your feedback about ecobee SmartSensor for doors and windows. To reconfirm, this product has a range of up to 60 ft from your ecobee therm...

Thanks for your feedback regarding the SmartCamera with voice control plug. I am happy to pass along your feedback to the team.