Ratings may include incentivized customer reviews.
What Customers Are Saying
The Ecobee security camera offers clear 1080p video, a wide 180-degree field of view, and advanced motion detection and person tracking capabilities. Many users find the camera easy to set up and integrate with the companion app for remote monitoring. However, some customers report frustration with the required subscription to access key features like video recording, as well as occasional connectivity issues and false motion alerts. Additionally, the camera can get quite hot during use.
Customer review summary generated by AI, including incentivized reviews.Excellent camera 100%
Would RecommendIt is excellent camera that can be set as security or baby monitor one. Connected with smart Ecobee thermostat, it is even getting better as you have all in one app, everything that you need, add on top sensors and it makes complete security and home monitoring system. 100% recommend it.
From Ecobee
Camera is good, security service not so much
Would Not RecommendThe camera quality is good. Remote PTZ (limited range but still present and useful) and high gain microphone are great features. The only downside is the security service attached to it. The motion sensitivity is too sensitive at “medium” and not sensitive enough at “low” and there’s no in between. But more disappointing is when there is a security alert, only pictures are recorded - not video. Video is only for live view.
From Ecobee
This is the smartest equipment I’ve ever used !!
Would RecommendEcobee takes the place of almost all your other devices, works with Alexa, home kit, and keeps adding new features, No use for my old security cameras, this is Great!!
From Ecobee
easy to install
Would Not RecommendThe sensors are good. I'm waiting for them to roll out full support on the thermostat for smart security. I would really like to see monitoring by a third party or API to extend monitoring to a third part. Paying for self-monitoring I will probably not do.
From Ecobee
Want to see your kid? … good luck
Would Not RecommendThis camera is terrible. Most times when I try to see my child in his crib, the camera says “offline” which means you can’t see or hear my baby. “Audio monitoring” doesn’t work for more than 5 minutes at a time and the sound is choppy, when it does work. I can’t communicate with my baby through the camera because it just doesn’t work when I press the mic button. Overall this camera is more or less useless, I will be buying a different brand to replace this expensive camera that I wasted my mon...
From Ecobee
Thanks for reaching out. This definitely is not the experience we want you to have. Please reach out to our Customer Support team for troubleshooting ...
Allan's review ecobee Smartcameras
Would RecommendSetup was a pain (using Android); it was discovered after a couple of weeks of attempts that the house wifi mesh was preventing connection of the cameras. Once that was solved, all was good. Many good features but a tutorial to walk through them would have been helpful. Also, would like to be able to access the cameras from my pc and not just on an app on my smartphone.
From Ecobee
Maximizing The Value
Would RecommendThe whole experience with ecobee has been more than I expected. I needed a smart heat pump thermometer to monitor and control the house temperature; on-site and remotely. The ease of installation and integration of the camera along with the entry sensors at the front and back doors of the house allows me to have an overall sense of security. The wide-angle view and sense motion plus follow capabilities of the camera are of great value. Thanks for providing your overall capability to interpre...
From Ecobee
Ecobee is Getting Better All the Time
Would RecommendI've had an EcoBee thermostat now for 4+ years, added room and door sensors and all works great. Initially early sensors were crap but new ones (bigger & better range) work much better. We also added door & window sensors. Now Ecobee & Generac merged and we monitor our generator from thermostat.
From Ecobee
Awesome Camera!
[This review was collected as part of a promotion.] This is a a great product! It’s easy to use and we are happy so far. The app is also very easy to use. We think we are going to switch the rest of our cameras to Ecobee!
From influenster.com
Useless without subscription
Would Not RecommendSensors are useless without the subscription to close the cooling so its has no use for me
From Ecobee
Thanks for your feedback about ecobee SmartSensor for doors and windows. We're always looking to improve based on customer feedback. Without a subscri...
The best security camera EVER
Would RecommendIt has so many modes. You can use it for just normal indoor, baby monitor, window mode for when you want to use it to see outside. It can zoom in and pan around, you can also talk through it and record clips of moment
From Ecobee
Worthless outside of ecobee ecosystem
Would Not RecommendI got these as part of a bundle, but I failed to notice that all the reviews were for the thermostat and not the bundle. As a result, I thought everything in the bundle would work with SmartThings or Alexa, but these sensors do not. As a result, these are all but useless to me. Sure, I could still use these for the thermostat, but then I would need to add a second door sensor to work with SmartThings or Alexa to do automation routines. For my purpose, this product deserves only one star, but I d...
From Ecobee
Thanks for your detailed feedback regarding ecobee Smart Security. We're always looking for ways to improve based on customer comments.
Who left the window open?
Would RecommendNice to know if one of many doors and windows are open using the ecobee app. with the sensors.
From Ecobee
What a Smart Way to save and automate your home!
Would RecommendThis smart thermostat ecobee product is a game changer. We have had our ups and downs with our previous thermostat but ecobee saved me from worrying a lot. The camera function is awesome. The sensors make sure that the house is warm or cold enough if the occupants are present. Going on a looooong vacation or short trips is also easy peasy as we get notifications and can view what is happening while we are away. My next house will have the same setup and ecobee will be present as always! I di...
From Ecobee
Great camera for a great price
Would RecommendThe great price for this camera that includes facial recognition!
From Ecobee
Sensors & Cameras are great but…
Would Not RecommendSensors & Cameras are great quality much like the thermostats but… Your additional security items are expensive. Competitors offer similar features without the added cost. Some additional security features should be standard. If ecobee doesn’t change folks will stop buying your security sensors and cameras. Give customers better security features as a standard. Easy to use, quality equipment and great performance but poor marketing of additional security services.
From Ecobee
Thanks for your feedback regarding ecobee Smart Security. We're always looking for ways to improve based on customer comments.
Great addition to Ecobee system
Would RecommendAbsolutely delivers on its promise. Love how it's not only used for HVAC, but also security with its occupancy sensor. Highly recommend this product and the subscription plan. The annual plan is very affordable given how it does 2 for 1 (HVAC and security). Get it in a bundle for a better value. Trust me when I say the more sensors the better, but don't go too crazy. At least add the door sensors to your doors. Then, the windows you open the most frequently. These ecobee devices can work with ma...
From Ecobee
Ecobee Smart Camera
Would RecommendAfter installing the camera I found the HomeKit integration was quick and easy. I have iCloud+ subscription and get the benefits of getting free storage for 10 days per cycle. The camera quality is eh but it works. Do recommend this product it but needs an app refresh.
From Ecobee
Lags, inconsistent
Would Not RecommendI really wanted to rate this camera higher, but the lag is unbearable and recorded events spotty. Camera loading is inconsistent as well. Note, we have 0 issues with our wifi and this has been tested on multiple mobile devices and with tech support (they even admit to the delay!). We have security cameras from other competitors that load within seconds and record seamlessly, but that is not the case for the Ecobee camera. Thermostat and door sensors on the other hand work great, but this is a re...
From Ecobee
That's definitely not the experience we want you to have with SmartCamera. Please reach out to our Customer Support team for troubleshooting assistanc...
It’s great!
Would RecommendI had this for about 4 months and I love it. Every time I open a sliding door or windows the A/C or when the Heat is on. It will turn off so it saves me money. When I close those windows or sliding door it will turn back on.
From Ecobee

Thanks for your feedback regarding ecobee SmartCamera with voice control. Our team is happy to help troubleshoot this motion sensitivity issue with yo...