Ratings may include incentivized customer reviews.
What Customers Are Saying
The water dispenser provides both hot and cold water, and is generally easy to use and install. Many customers appreciate the convenient bottom-loading design. However, some users have experienced issues with the product's durability and reliability, reporting breakdowns or leaks within a year of use. Additionally, some find the dispenser to be noisy during operation. Overall, the product has received mixed reviews, with both positive and negative experiences reported by customers.
Customer review summary generated by AI, including incentivized reviews.Adds to kitchen appeal
Would RecommendEasy to install the 5 gallon water bottle as there is no lifting involved. Cooler also add to kitchen appeal as there is no bulky water bottle to be seen.
Verified Purchaser
makes noise only when cooling but goes away after.
Would RecommendEasy set up.
Verified Purchaser
Thank you for your positive review, Manny!
Only lasts 1 year right after warranty expires
Would Not RecommendBought this cooler and 1 year later right after warranty expires the cold water starts freezing bc of faulty temp probe very expensive and very cheaply made. I tried contacting customer service and they would not help me at all bc its out of warranty
Thank you for your feedback, Carlo. We apologize for any inconvenience you've experienced. Please refer to the following video for troubleshootin...
That is really quiet not like other water dispense
Would RecommendI love it. It’s so quiet. Convenient
Verified Purchaser
Thank you for your positive feedback, Emma!
Where's the Water Bottle?
Would RecommendI like that the 5 gallon water bottle is underneath the dispenser out of view.
Verified Purchaser
Thank you for watering us with love! We're thrilled to hear you're enjoying the features of your Primo dispenser!Was this Review Helpful ?
Thank you for your gushing support, Stacy!
PRIMO COOLERS ARE THE BONB
Their are new features, compared to the 1 i purchased about 3 years ago
Verified Purchaser
Thank you for watering us with love!
A little noisy at times
Would RecommendA little noisy. I could see how it could annoy you if in a small residence. Otherwise it is simple and works well.
Verified Purchaser
Thank you for your feedback, Tommy!
As expected.
Would RecommendEasy to set-up and aesthetically pleasing.
Verified Purchaser
We appreciate your kind words and feedback!
Water dispenser
Only reason why I give this a 4 star is because of its cover door latch, it will not shut close and opens when slight movement.
Verified Purchaser
Thank you for providing your feedback. Please contact us a PBonlinereviews@primobrands.com if you need assistance with this issue.Was this Review Helpful ?
Thank you for watering us with love, Terry!
Thank you for your gushing support, Mike!