Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Bottom Load Black Water cooler

Ratings & Reviews for Primo Bottom Load Black Water cooler

4.2
405
Review
 4.2 out of 5
408 Reviews


67% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The water dispenser provides both hot and cold water, and is generally easy to use and install. Many customers appreciate the convenient bottom-loading design. However, some users have experienced issues with the product's durability and reliability, reporting breakdowns or leaks within a year of use. Additionally, some find the dispenser to be noisy during operation. Overall, the product has received mixed reviews, with both positive and negative experiences reported by customers.

Customer review summary generated by AI, including incentivized reviews.
408 Customer Reviews

Excellent source for hot water at any time!

Would Recommend

I already had an earlier version and love its dependability

June 10, 2025
Verified Purchaser
Was this Review Helpful ?
Response from PrimoWaterCustomerService

Thank you for watering us with love, Terry!

PrimoWaterCustomerServiceSeptember 8, 2025

Affordable ad reliable product so far.

Would Recommend

So far, so good.

June 9, 2025
Verified Purchaser
Was this Review Helpful ?
Response from PrimoWaterCustomerService

Thank you for your gushing support!

PrimoWaterCustomerServiceSeptember 8, 2025

Broken when arrived

Would Not Recommend

Never got a chance to use it was delivered broken

June 5, 2025
Verified Purchaser
Was this Review Helpful ?
Response from PrimoWaterCustomerService

Thank you for your feedback, John. Please contact us at PBonlinereviews@primobrands.com if you still need assistance with this issue.Was this Review Helpful ?

Response from PrimoWaterCustomerService

Thank you for your positive feedback, Ruby Mae!

PrimoWaterCustomerServiceSeptember 8, 2025

should have has spout light

Would Recommend

Great product but it could of had a tray light so you could see as you fill the cup

June 3, 2025
Verified Purchaser
Was this Review Helpful ?
Response from PrimoWaterCustomerService

Thank you for your positive feedback! We have forwarded your comments to the appropriate department for further review.Was this Review Helpful ?

Response from PrimoWaterCustomerService

Thank you for your positive feedback!

PrimoWaterCustomerServiceJuly 9, 2025

Water cooler

Would Recommend

Great service from Chase very polite and very helpful and helpful us out with the loading did everything you have a very good customer service employee.

May 29, 2025
Verified Purchaser
Was this Review Helpful ?

it’s a good product but lowe’s itself is not firm with giving you a free gallon even if its included in the actual purchase of the item. u have to refund and repurchase before you can get the gallon when its clearly stated in the box that ull get a free gallon upon purchase. there’s no option in the online purchase too to put the gallon as additional. a whole lot of work when they can just give you the gallon coz u bought it alr.

May 24, 2025
Was this Review Helpful ?