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TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Graphite Steel )

Ratings & Reviews for LG TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Graphite Steel )

4.5
544
Review
 4.5 out of 5
544 Reviews


87% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a mixed performance, with some users appreciating its large capacity, efficient operation, and smart features, while others reporting issues like moldy smells, excessive wrinkles, water leaks, and malfunctions requiring repairs. The overall quality and reliability of the product seem inconsistent.

Customer review summary generated by AI, including incentivized reviews.
544 Customer Reviews

This washer is lightning fast!

Would Recommend

Very compact and fast washer.

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28 minutes == dirty clothes. TurboWash doesn't wor

Would Not Recommend

A moderate-sized load either takes 28 minutes on the normal cycle, or you can crank the soil to extra heavy and it takes 1:34. No in-between. All brand detergent doesn't work in 28 minutes. And you can't disable TurboWash on most cycles. If you want a normal 1 hour cycle with enough soak time to get clothes clean, you have to use permanent press and disable the TurboWash every single time. Also, the water inlet is too strong, even with a large hammer arrestor it still bangs a decent amount. The ...

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Response from LG Digital Customer Care

Hello there, Walter. Thank you for sharing your experience with us regarding the WM5500HWA. We understand your inquiry regarding the cycle times, Tur...

LG Digital Customer CareJanuary 18, 2026

LG

AI Cycle

AI cycle didn't work. It didn't even touch the small Tide Detergent packet I threw into the wash drum (as instructed). Otherwise, it's too early to tell much about the product.

April 1, 2025
Verified Purchaser
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TERRIBLE performance

Would Not Recommend

Not good for people with pets or kids!! Seriously, trust me on this, your clothes will come out still stained and still covered in dog hair even after the dryer. My daughter threw up on her bed set and it took 2 washes to even get the throw up off let alone make it smell good. My clothes even come out of the washer with NEW stains that looks like dirt residue but it doesn’t even come out with another wash(pictured) It has ruined so many new clothes of ours. Your clothes will come out of the drye...

March 12, 2025
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Response from LG Digital Customer Care

Hi, there. Thank you for sharing your experience with us regarding the LG Washer (WM5500HVA) model. We understand your concern about dealing with clo...

LG Digital Customer CareMarch 18, 2025

LG

Mountain Home

Would Recommend

Very Satisfied with this product

February 15, 2025
Verified Purchaser
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Hard to beat a LG

Quiet, looks great and washes great. LG has always done a great job for us.

February 3, 2025
Verified Purchaser
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Wm5500 great washer

[This review was collected as part of a promotion.] Excellent machine..cleans thoroughly and very easy to use. Hands down beirncesst brand I've exper

January 23, 2025

From lg.com

Response from LG Digital Team

Hello there! Thanks for sharing your experience with your new LG washer—clean clothes have never been so satisfying! "Hands down the best"—now that's ...

LG Digital TeamJanuary 30, 2025

LG Washer and Dryer

[This review was collected as part of a promotion.] I love my new washer and dryer. They are so efficient and take half the amount of time!

January 17, 2025

From lg.com

Response from LG Digital Care Team - Diego

Hey there! It’s great to hear you’re loving your new washer and dryer! Cutting wash time in half is a game-changer—more efficiency means more time for...

LG Digital Care Team - DiegoFebruary 7, 2025

Love it!!!

Would Recommend

Very easy to use!

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It’s been a month it works great

Would Recommend

So far so good

January 5, 2025
Verified Purchaser
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Color

[This review was collected as part of a promotion.] Bought it in May and it Broke in December. Water won’t shut off. Waiting on part for 3 weeks. Still broke

January 2, 2025

From lg.com

Response from LG Digital Care Team

Hey Cory! Thank you for sharing your LG washer experience with us. We'd like to stay updated on your progress, and ensure a smooth and speedy repair. ...

LG Digital Care TeamJanuary 3, 2025