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TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Graphite Steel )

Ratings & Reviews for LG TurboWash 360 High Efficiency Stackable Medium ( 4.5-cu ft ) Front Load Washer ( Graphite Steel )

4.5
544
Review
 4.5 out of 5
544 Reviews


87% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a mixed performance, with some users appreciating its large capacity, efficient operation, and smart features, while others reporting issues like moldy smells, excessive wrinkles, water leaks, and malfunctions requiring repairs. The overall quality and reliability of the product seem inconsistent.

Customer review summary generated by AI, including incentivized reviews.
544 Customer Reviews

Connectivity between them, super quiet.

Would Recommend

WiFi connection as well, look , quality

December 25, 2024
Verified Purchaser
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Great deal

[This review was collected as part of a promotion.] After having had machine for about 4 months we are rather pleased with product. Quite, efficient, sleek and easy to operate

December 25, 2024

From lg.com

Response from LG Digital Care Team

That’s awesome to hear, Bo! 🙌 We’re glad your LG Washer has been a sleek, quiet, and efficient upgrade to your laundry days! Thanks for sharing your ...

LG Digital Care TeamOctober 4, 2025

Great deal

[This review was collected as part of a promotion.] After having had machine for about 4 months we are rather pleased with product. Quite, efficient, sleek and easy to operate

December 25, 2024

From lg.com

Response from LG

Hello, Bo. Thanks for sharing your thoughts about your LG Washer! It’s wonderful to hear your machine has been delivering a quiet, efficient, and easy...

LGFebruary 3, 2026

Lowe's Doesn't Stand Behind their Sales

Would Not Recommend

Paid Lowe's for delivery and install. Discovered a leak from underneath the washer after 4 days. Lowe's would not fix or replace because it was past 48 hours. I paid cash rather than using a Lowe's credit card otherwise they would have fixed up to 30 days. So I was penalized for using cash. Stuck with my new broken $1000 washer and trying to get LG to fix during the holidays with family in from out of town.

December 25, 2024
Verified Purchaser
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Response from LG Digital Customer Care

Hi, Dan. Thank you for sharing your experience with us. We understand your concern, especially with the leak from your LG Washer (WM5500HVA) model ju...

LG Digital Customer CareDecember 29, 2024

LG

Best washer

I bought the Wm6500hba for the space and reliability..Great machine!!

December 23, 2024

From lg.com

Response from LG Digital Care Team - Diego

Hey there. It’s awesome to hear that the WM6500HBA is meeting your expectations for both space and reliability! It’s great when a machine offers both ...

LG Digital Care Team - DiegoMarch 6, 2025

Happy so far!

Would Recommend

It’s extremely high class washer, but easy to use. I’ve heard front loaders now I have purchased one that there may be mold and a bad smell issue. I hope not!

December 22, 2024
Verified Purchaser
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Very Nice Washer

Beautiful washer...does a good job cleaning clothes. With it being a smart machine, I expected more customization. I am returning it because it does not fit in my laundry closet without the doors on. There were dryer settings I did not care for (could not set low temp unless it is on a timed dry.

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Great Product

[This review was collected as part of a promotion.] Bought current model replacement for same spec 14 year old model

December 18, 2024

From lg.com

Response from LG Digital Care Team

Hi there, thank you for sharing your experience with the WM5500HVA. It’s great to hear your new washer is living up to the reliability of your previou...

LG Digital Care TeamJanuary 23, 2026

Awesome washer

Would Recommend

Cleans clothes better than my old Samsung

December 14, 2024
Verified Purchaser
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Disappointed

[This review was collected as part of a promotion.] I bought this washing machine 2 months ago and I am very disappointed with its performance. It may be an excellent product for those who do not have dogs or small children and whose clothes are not dirty or have any stains. Clothes with dog hair, for example, or stains are not cleaned properly. They come out of the machine with a lot of hair and many dirt marks, even on the heavy cleaning cycle. LG only gives 48 hours to request a return of the...

December 12, 2024

From lg.com

Response from LG Digital Care Team

Hey there Maria! We always want your and your family's clothes to come out fresh and clean whenever you use your LG front-load washer. To help with th...

LG Digital Care TeamDecember 18, 2024

Fits like a charm

Would Recommend

it had the same foot print as my 10 yr old LG washer

December 11, 2024
Verified Purchaser
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Sounds like living at an airport

Would Not Recommend

Was just installed today and the noise level during the spin cycle is so loud you can barely hear people talking on the same floor. Sounds like standing next to a jet engine.

December 10, 2024
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Response from LG Digital Customer Care

Hi, Jeff. Thank you for sharing your experience with us. We understand your situation and the concern regarding the loud noise during the spin cycle ...

LG Digital Customer CareDecember 11, 2024

LG

PROFESSIONAL SALES ASSOCIATE

Would Recommend

Ian Plezia the Sales Rep was very helpful, knowledgeable and professional.. He should be Recognized and Commended in front of his Peers... SFC William Shank..

December 5, 2024
Verified Purchaser
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