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Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )

Ratings & Reviews for LG Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Matte Black )

4.4
870
Review
 4.4 out of 5
870 Reviews


80% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the washer for exceptional cleaning power, quiet operation, and large capacity that handles bulky loads and comforters with ease. Many highlight the modern design, low vibration, and app-connected features like downloadable cycles and remote notifications. Some note frustration with app-dependent functions and occasional inconsistent cleaning results or detergent residue requiring rewashes. A few mention difficulty seeing dark glass controls and wish for non-app delicate cycles. Overall, most customers consider it a significant upgrade delivering reliable performance and peaceful laundry days.

Customer review summary generated by AI, including incentivized reviews.
870 Customer Reviews

You have to wait for sales to get a good deal

I haven't had it long but so far it's performing really well. I'm really enjoying it. I love the way that you can download cycles. Change the ringtone at the end of the wash. Things like that LG seems to be a really good company. I'm happy so far.

February 12, 2026
Verified Purchaser
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Color changed

Would Recommend

I wanted all white and they changed the color.

February 12, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Buyer Beware

Would Not Recommend

I have had this washer for approximately 14 months. It literally ate 2 pillowcases. They went up over the top and ended up between the drum and the machine shell. The washer repairman flushed the washer multiple times and then found pieces of plastic in the drain. He told me that a repair would cost more than a new washer. I should have gotten the protection plan, but I also should be able to wash sheets and pillowcases without worrying that it would literally destroy the washer. The photo is of...

February 7, 2026
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Response from LG Digital Customer Care

Hi, Benny. Thank you for reaching out and sharing what happened with your LG Washer (WT8400CB) model. We understand the importance of having a washer...

LG Digital Customer CareFebruary 10, 2026

LG

Large capacity

Would Recommend

Great product, efficient & large

February 5, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Microwave Purchase and Delivery

Would Recommend

Confusion with product and delivery timing.

February 4, 2026
Verified Purchaser
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fault errors within 4 months of purchase

Would Not Recommend

Purchased in October of 2025 and already getting fault errors , suddenly Motor errors and flashes LE , apparently a known LG issue, pathetic reliability

February 4, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Response from LG Digital Customer Care

Hi, Iyer. Thanks for sharing what’s been happening with your LG Washer (WT8400CW) model. We understand the importance of having a washer that runs re...

LG Digital Customer CareFebruary 6, 2026

LG

So much missed potential

Would Not Recommend

My old LG washer broke and we bought this one as it’s replacement. I really wanted to love this washer, but alas I cannot get over the water level issue. I read complaints about it in other reviews was REALLY hoping it wouldn’t be an issue for me. Well, it is. I just can’t understand why LG would have a washer that begins its washing with barely any water. On any cycle the washer washes with the most minimal water. Once I had to completely stop it because my clothes were going through the wash c...

February 3, 2026
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Uncleaned clothes

Would Recommend

I got this machine less than 1 year now and the clothes come dry with many times of washing the same load. And dirty debrised on your clothes I am so disappointed and frustrated with this product.

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Response from LG Digital Customer Care

Hi, Girlie. Thank you for reaching out and sharing what’s been happening with your LG Washer (WT8400CW) model. We understand the importance of having...

LG Digital Customer CareFebruary 4, 2026

LG

Too many reasons to avoid...

I have two major complaints about this washer. #1. The lid. Yes, the lid that opens and closes on the top of the unit. Whomever thought it was a good idea to put this at an angle is a moron. It may look appealing in a show room but its unbelievably impractical in the home. You'll instinctively try and put things on top of your washer and they will stay there just long enough for you to walk away. Then, whatever you put there will topple off. The glass lid is also super easily scratched and appea...

January 30, 2026

From lg.com

Response from LG

Hello, Bruce. Thank you for sharing your experience with your LG Washer. The way you laid out your thoughts on the lid design, the feature limitations...

LGFebruary 1, 2026

Would Recommend

This Washer has been fantastic so far . It runs smoothly and quietly, and the impeller design does a great job without tangling clothes. The controls are easy to use, and it feels well-built . I’m happy with this washer so far and would definitely recommend it.

January 29, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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LG top loader.

Would Recommend

Large capacity, quiet and washes better annd faster than our old front loader. Installers did a great job.

January 28, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Effortless setup

Would Recommend

Cleaned my dirty clothes.

January 27, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Doesn’t clean clothes

Would Not Recommend

I hate this washer. I’ve had it for over 8 months now. It does not wash very well. Sometimes, my clothes look dirty coming out, there’s literally residue on the material causing me to have to rewash them. That could be due to the no agitator, there’s zero friction to help wash the clothes. The clear lid lets you see inside and I’ve watched clothes not get fully soaked in a regular load. The water sensor doesn’t seem to “sense” correctly. The cycles are super fast usually 20-25 minutes or less ...

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Response from LG Digital Customer Care

Hi there, thank you for taking the time to share such a detailed experience with your LG Washer. It’s clear you’ve really tried to make this washer w...

LG Digital Customer CareJanuary 31, 2026

LG

Great washer so far

Would Recommend

Quiet, easy to use, Lowe’s delivery team terrific and friendly

January 24, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Buy The Protection Plan

Would Not Recommend

Broke 3 times in 2 years

January 23, 2026
From Impeller Extra Large ( 5.5-cu ft ) Top-Load Washer ( Alpine White ) Verified Purchaser
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Response from LG Digital Customer Care

Hi, Darcus. Thank you for sharing your experience with your LG Washer (WT8400CW) model. We understand the importance of having a washer that stays de...

LG Digital Customer CareJanuary 23, 2026

LG

Stay away from LG Top Loads

Would Not Recommend

After you have it for a while you will get crumbly slug crap in your close….and that’s with regular cleaning maintenance! BEWARE

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Response from LG Digital Customer Care

Hi, Cesh. Thank you for reaching out about your LG Washer (WT8400CW) model. We understand the importance of having a unit that keeps your clothes fre...

LG Digital Customer CareJanuary 23, 2026

LG