Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the dryer's quick, thorough drying performance and notably quiet operation, with many highlighting the convenient dual-opening door and spacious capacity for bulky items. Smart features like Wi-Fi connectivity and energy tracking via the app appeal to tech-savvy users who find the controls intuitive. However, some report clothes occasionally emerge damp or wrinkled despite recommended settings, and several note frustration that the interior light requires manual activation. A few mention challenges with customer service responsiveness, though most consider the dryer a strong performer overall.
Customer review summary generated by AI, including incentivized reviews.Terrible Delivery and Installation
The installation was in 2 parts. The first attempt to deliver and install failed. The delivery person ended up delivering the 3 appliances and did NOT install any of them; he said he'd come back to do the installation and NEVER CAME BACK!!! After going to the local Lowe's store, a 2nd installation was scheduled. This team installed the 3 appliances, but when he did the gas dryer hook-up, he cut the old vent and attached the bottom part of the dry vent to the top part of the dry vent with DUC...
Compact for x-large capacity
Would RecommendI love that they are not as deep as my last set. Dryer is quiet and does a good job.
Serious buyer's remorse
Would Not RecommendMy LG dryer stopped working after ~13 years, can't remember ever having a single problem with it so had a pretty good opinion of the brand overall. I had to buy a replacement quickly and this one could be delivered the next day so I went with it sight unseen after reading a few reviews. That was a big mistake, I should have been more patient. My biggest knock on the unit is the significantly sloped top; so sloped that anything you put on it slides right off. The level of stupidity of this de...
Drys fast, energy efficient
Would RecommendGood so far.
Not happy yet
Would Not RecommendStill not installed had to wait a very long time we will see.
Hello, Bill. Thank you for reaching out. We recognize the time you've waited for your LG DLG8401WE installation and the experience this has creat...

Should have seen in person before buying!
Would Not RecommendI bought this washer dryer set sight unseen because of the high marks in Consumer Reports. Just so you know... 1) Reversing the door is difficult - LG has a good video on YouTube to assist but even the most experience household handyperson will require almost an hour and a bit of muscle to do it. One has to not only remove the door but also open up the door to switch around multiple internal parts. Everything appliance-related is so complicated these days!! 2) The manuals are not that h...
Good heating dryer but problem with dryer sheets
Good interface with app, nice functions and drying options. A bad design is that dryer sheets get stuck on the lint filter and create a d80 code which means exhaust problems. I will try no dryer sheets and fabric softener and see if that helps.
Grinding noise
I purchased this dryer a few month back and recently started noticing a grinding noise while drying.
From lg.com
Hey Cab! We completely understand how frustrating it is when a new appliance starts making an unusual grinding sound. A grinding noise can often be ca...
Damp clothes constantly
It does have a big capacity, which is nice. We have had it for 6 months, and it has been very frustrating to get the clothes dry. I've tried every setting. The clothes are often slightly damp after every cycle, even with the heat and dryness setting all the way up. If I retry the cycle, it's sensors turn it off after a few minutes, even though the clothes are still slightly damp. The only way I can bypass this is by doing a "Quick Dry" cycle and turning the time up. The loads that aren't even ve...
From lg.com
Hey there! We understand your concerns about your clothes consistently coming out damp, and we appreciate the effort you've put into troubleshooting. ...
Get a clothesline
Would Not RecommendBrand new and the ignitor is not working. So now i have to wait and get a tech. Meanwhile my clothes are all wet
Hi there. Thank you for sharing your experience with us. We understand that your new LG DLG8401WE gas dryer didn't meet your expectations because...

Good Dryer, can't see the control panel too dim.
Control Panel is so dim that I am having to make labels so that we know what cycle to choose from. I've bought new lighting, turned off the lighting in the room; nothing helped it's just too dim. Dries very well but we cannot figure out what setting to put it on if we can't see the control panel. I would send back the washer and drier if they had a control panel that was printed.
From lg.com
Hey there! We're here to ensure your LG dryer provides excellent performance with clear controls. We understand your dryer dries very well, but you're...
Way overly computer programmed
Would Not RecommendBlackout panel makes it hard to see the power switch. Also there isn’t nearly enough user choice - you can’t set what you want for most all of the settings. Eg, I want to be able to set the temperature where I want it no matter what setting is chosen. Another issue is the dryness: it leaves clothes somewhat damp, and just putting it back on or to achieve dryness is immediately overridden by the pre-set programming, and it switches to ‘cool’ and sets itself to a minute or two, and again clothes a...
Verified Purchaser
Hello there, Craig F. Thank you for sharing your experience with us. We understand your inquiry regarding the features and drying performance of your...

Great dryer
With a big purchase like this I made sure to do my research and was not disappointed!
Verified Purchaser

Hi, there. Thank you for taking the time to share your experience. We’re glad you chose the LG Dryer (DLG8401WE) model. It’s built for powerful perfo...