Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the dryer's quick, thorough drying performance and notably quiet operation, with many highlighting the convenient dual-opening door and spacious capacity for bulky items. Smart features like Wi-Fi connectivity and energy tracking via the app appeal to tech-savvy users who find the controls intuitive. However, some report clothes occasionally emerge damp or wrinkled despite recommended settings, and several note frustration that the interior light requires manual activation. A few mention challenges with customer service responsiveness, though most consider the dryer a strong performer overall.
Customer review summary generated by AI, including incentivized reviews.Not worth the price tag
Would Not Recommend** in addition to previous review.. Model allows the door to open to the side and to the front. HOWEVER, when using the front option, it only opens about 1/3 of the way down. Not user friendly at all. And VERY OFTEN, clothes get caught in the gap/seal in the front of the dryer! Almost always causing the clothes to become twisted during the drying process. Wish we never purchased this dryer.
Not Worth The Price Tag
Would Not RecommendWe've had this dryer THREE months and we're already calling for service! Clothes are coming out with large grease/oil stains! I don't use fabric softener and our vents were cleaned before the new dryer was installed; had to throw away clothing and linens! Things to think about if you are going to buy this dryer: ***I wouldn't buy this dryer again just because of the dryer lint compartment alone! It is not a single screen dryer vent where you can easily remove lint. It's a two screen compartment...
Hi, Anita. Thank you for taking the time to share such a detailed experience with your LG Dryer (DLG8401BE) model. We understand the importance of ha...

Beware!!!!
If I could do negative stars I would. Don’t waste your time with this junk. It looks nice but will give you a d80 and d90 code every time. My one load of laundry has take almost 8 hours to dry because it keeps shutting down. And before you ask, this is a brand new home. The lint vent is perfectly fine and every other avenue as been explored. It’s just this hunk of junk that now I am out of money on because LG does not offer a trade up anymore. Go elsewhere.
From lg.com
Hi, Glennie. Thank you for sharing what’s been happening with your LG Dryer. We understand how important it is for a new unit to run reliably, and we ...
Perfect for us
Would Recommend[Employee of lowes] I did a lot of research before selecting this dryer. We wanted a good rated machine that used gas, and not too overloaded with bells and whistles. This unit fit the bill. We've been using it for a few days now, and so far it exceeds our expectations. It's quiet, does a great job drying our clothes, and isn't complicated to operate. We're happy!
Verified Purchaser Lowe's Employee
Good product
Would Not RecommendProduct does not have the settings that we expect to have for the price
(Always install a new vent with new dryers.)
Would RecommendFirst delivery we had, drivers did not hook up a new vent. Dryer sent a code on the first use and showed burn inside drum.. Dryer was replaced with a new dryer and a new vent was then installed. Works great!
Verified Purchaser
Need a quick start card
Would RecommendLike the 2 option door. Did not like the mismatched height between washer and dryer. Also did not like the sloping top. Used to put detergent and dryer sheets on top and now they slide off. Can’t figure why they did that. DONT like the energy saver in the normal cycle. Had a lot of laundry to catch up without a dryer turned on normal and clothes not dry. Had to pull out manual and waste time reading about it Lastly I have to use a flashlight to read all the cycles. Eyesight not that good. ...
Verified Purchaser
Awful
Would Not RecommendClothing gets caught on the gasket surrounding the drum and gets tangled. It almost tears the fabric when you try to free it. Terrible. Every load I did!
Verified Purchaser
Hi, Reee. Thank you for reaching out. We understand the importance of having your LG Dryer (DLG8401BE) model protect your clothing throughout every c...

It's ok.
Unlike your mom, it doesn't do great with larger loads.
From lg.com
Hi Bravo, thank you for taking the time to share your feedback. We understand you’re not seeing the larger‑load performance you expected from your LG ...
Bad customer service for a blown fuse
Would Not RecommendPurchased this LG dryer from Lowe’s about a month ago and it stopped heating after only two weeks. The unit shows error code 9A5 even though the gas pressure was verified at 10.5 inches WC. Very disappointing for a brand-new appliance. I expected better reliability from LG and a smoother support process.
Hi, there. Thank you for reaching out about your LG Dryer (DLG8401BE) model. We understand the importance of having a dependable dryer, especially wh...

Disappointed After One Year of Use
Would Not RecommendI purchased the LG Top-Load Washer (Impeller Extra Large ( 5.5-cu ft ) and Matte Black dryer set (7.3 cu. ft. vented gas dryer with matching washer) for about $1,900 almost a year ago. After doing a lot of research, I decided to give it a try. Unfortunately, the performance has been very disappointing. The washer does not clean clothes well. I have tried several different cycles and settings, but the clothes never feel as clean as they should. The dryer has been even more frustrating. Fabric...
Hi, Mizsera. Thank you for taking the time to share your experience with your LG Dryer (DLG8401BE) model. We understand the importance of having a la...

Good Purchase
Would RecommendSo far so good. Easy to use. Dries clothing thoroughly. The app is great and very useful!
Verified Purchaser
Value
Would RecommendNice value and competitive price
Verified Purchaser
Check and supervise installation
Leak when installed I called they replaced after one entire week then when replacement took place installer’s questioned me if I had put hands into prior installation I was upset no I clearly paid for service this is a 2000 + buy not okay to make remarks overall not happy
Verified Purchaser
Nouse level
Would Not RecommendIs a bit louder than previous dryer
Verified Purchaser
None
Would RecommendI like the way it dries and does not take long for stuff to dry. And it's very good
Verified Purchaser
Great dryer
Would RecommendNice & big. Lots of drying options
Verified Purchaser
Horrible all around
Worst dryer I have ever owned and the washer that goes with it is even worse than the dryer. Nothing is ever completely dry after the first cycle AND the clothes come out VERY wrinkled. I have to iron every pair of pants that comes out of there (even dry fit comes out wrinkled) and if I didn't refuse to iron T-shirts, those would need be ironed as well. I have had this unit barely over a year. I will never purchase LG again and I'm counting down the days until I can afford to dump this and buy a...
From lg.com
Hi, Moni. Thank you for sharing what’s been happening with your LG dryer. We appreciate the clear explanation of the drying performance, the multiple ...

Hi, Anita. Thank you for adding more detail about your experience with the LG Dryer (DLG8401BE) model. We understand how important it is for a dryer’...