Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the dryer's quick, thorough drying performance and notably quiet operation, with many highlighting the convenient dual-opening door and spacious capacity for bulky items. Smart features like Wi-Fi connectivity and energy tracking via the app appeal to tech-savvy users who find the controls intuitive. However, some report clothes occasionally emerge damp or wrinkled despite recommended settings, and several note frustration that the interior light requires manual activation. A few mention challenges with customer service responsiveness, though most consider the dryer a strong performer overall.
Customer review summary generated by AI, including incentivized reviews.DISAPPOINTED
while it functions For the most part I have two major issues. The folding lint filter is designed flawed for the frame where the filter folds has broken twice in a little over a year with normal use just from opening and closing the filter to clean it. My other complaint is that for me the black control panel is very difficult to read and so easily fingertip printed. I would sacrifice some bells and whistles for knobs as controls. Lg has replaced the filter twice but now that my unit is over yea...
From lg.com
Very quiet. I couldn’t even tell it was on.
Would RecommendGreat dryer that’s quiet and dries clothes quick.
I’ve had this dryer for a bit now and it’s been great so far. It dries clothes fast and evenly, even with large loads like bedding and towels. The controls are straightforward, nothing complicated, and it runs quieter than I expected.
Great evidence for why AI is useless.
Probably the greatest reason to avoid AI. Unlike non-AI, non-WiFi dryers you can't modify the default settings; you have to log in to the app and download a custom setting - and you only get one. The AI setting seems to know only 1 temperature setting - incinerate. Previous dryer was a non-intelligent LG - which worked great - I could pick a setting and modify it. Hopefully somebody at LG sees this and releases a S/W update that allows modification to the default settings. Otherwise this 2 m...
From lg.com
Hi there, thank you for sharing your experience with your LG DLE8400WE dryer. The ability to tailor drying cycles is important, and this model gives ...
Not sure about it
The dust bin is faulty -- things get stuck in it and it doesn't pull the dust out very well. The clothes seem extra wrinkled compared to other dryers i've owned.
From lg.com
Hello, Sam. Thank you for sharing your experience with your LG Dryer. The way you described the dust bin not clearing properly and your clothes coming...
Not drying
I love the dryer but after 2 weeks it stopped heating. GAS error. It works intermittently now. LG has sent one tech out but problem still not fixed and the guy left screws out. Still waiting for response on another service reques.
From lg.com
Hi, Derek. Thank you for sharing your experience with your LG Dryer. The way you described the intermittent heating, the GAS error appearing after onl...
Disappointed.
Would Not RecommendWe purchased this dryer along with the matching washer with the naïve assumption that spending a lot of money would guarantee a good product. Again, as I mentioned in my washer review: not so. First thing I noticed is that under the “Normal” dry cycle there is no way to adjust the temperature. Second, clothes come out very wrinkled and it just appears to be an overall inferior product. Don’t waste your money on such an expensive machine. Buy a basic one. It does the same thing for a lot less mon...
Hi, Bruce. Thank you for sharing your experience with your LG Dryer (DLG8401BE). We recognize the need for control over your drying cycles to meet yo...
[This review was collected as part of a promotion.]
From lg.com
Hello, Seth. We noticed your review appears to be blank, so we weren’t able to catch the details of your message. Should you need any future support o...
Great dryer
Would RecommendThe dryer is great. It comes with several presets but on the "normal" setting you can customize your cycle. It also has a door that opens both laterally and vertically which is great for loading straight from the washer or emptying clothes from the dryer.
Verified Purchaser
Hi. Thank you for sharing your experience with your LG dryer. The way you described the folding lint filter breaking multiple times and the difficulty...