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SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security

Ratings & Reviews for Kwikset SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security

3.9
395
Review
 3.9 out of 5
395 Reviews


73% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product offers convenient keyless entry through a programmable keypad, a reliable locking/unlocking mechanism, and an attractive, high-quality design. Users report easy installation and long-lasting battery life. However, some issues include difficulty seeing the keypad in low light and challenges with programming changes or accessing internal components. While a few users experienced mechanical failures over time, the product generally provides a good balance of convenience, security, and value for most homeowners with proper care.

Customer review summary generated by AI, including incentivized reviews.
395 Customer Reviews

Great lock.

Little more info once lock is in place and adjusting? itself.

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Great until..

Would Not Recommend

The lock has been great, batteries do need to be replaced every 3-5 weeks but I thought fine, not worth complaining about because I bought it on sale. Well 6 months of use the lock became completely unresponsive. No typical warning of low battery and now I am locked out of the house. I should have just started with the Schlage locks multiple family members have used and had zero issue with and a 6 month battery life.

June 17, 2021
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Response from Kwikset

Hello Anon,
Fresh alkaline name-brand batteries last 6 to 12 months in the lock, depending on usage. To fix this, please follow these steps: rep...

KwiksetJune 17, 2021

kwikset

Constant beep/flash after 8 months

Would Not Recommend

After 8 months, the unit suddenly started beeping constantly. I replaced the batteries, fully reset it, it will not stop beeping. I tried every diagnostic step listed on various websites and nothing has solved the issue. Yes, I can turn the sound off but as it beeps/blinks (every other second, for a second) the keypad doesn't work, so I have to get lucky and enter my code extremely fast, or take the battery pack out and stop using it.

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Response from Kwikset

Hello Allen,
It sounds like your SmartCode 913 may have jammed. To fix this, we recommend making sure the lock was installed with the latch full...

KwiksetJune 11, 2021

kwikset

Unit dies on occasion and seems to have warped

Would Not Recommend

Multiple times we've had this unit become unresponsive, which is pretty inconvenient. After removing and reinserting the same batteries, it works fine. Today, however, the unit locked and then continually tried to keep locking. I had to get back into the house through another entrance and remove the battery pack. I cannot reinsert the batteries, though. Something in the lock seems to have warped. This is after less than a year of having it. Overall, a poor experience.

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Response from Kwikset

Hello BenG,
We're here to help! Based on your description it sounds like the lock may have jammed and just needs to be adjusted to get it ba...

KwiksetJune 8, 2021

kwikset

Strike Two!

Would Not Recommend

I bought this lock 5 years ago and it worked great until the plastic gears inside wore out. I liked it enough to replace it with an identical lock. My front door gets very little use since we enter/exit through the garage most times but this second lock eats 4 AA batteries every 10 days. I've spent more on batteries than I did on this lock. Kwikset is sending me a replacement. Hoping the third lock is as good as lock #1 and not like lock #2!

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Response from Kwikset

Hello NickName,
We're thrilled that our Support Team was able to assist you with the correct solution. When installing your replacement lock...

KwiksetJune 3, 2021

kwikset

It works

Would Recommend

Follow the directions and things will go smoothly. DO NOT over tighten the small screws that hold the casing over the battery housing. Just make them snug. If they are too tight, the lock will not retract the whole way and you will not be able to open the door. Just practice a few times with the door open to be sure it’s working smoothly.

May 1, 2021
Verified Purchaser
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Would Recommend

Very nice. Better than schlage where you need to turn a knob after pressung the code. Press your code and it unlocks. Simple.

April 28, 2021
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Prone to malfunction

Would Not Recommend

Purchased this lock to use on a short term rental. Unfortunately it is prone to malfunctioning and repeatedly tries to lock despite no issues with the installation.

April 25, 2021

From kwikset.com

Response from Customer Care

Hello cb97211, We're here to help! It sounds like your lock may have jammed and to fix what you're experiencing, please check your door alignment and...

Customer CareApril 27, 2021

Ehh..

Would Not Recommend

Pros: Looks nice Cons: Drains batteries quickly The one thing I absolutely don't like about this lock is how delayed it is. It seems quicker to just use a key.

March 29, 2021
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Response from Kwikset

Hello Jess,
We're here to help! Thanks for sharing your experience and please know that the batteries should last 6-12 months and if that&#...

KwiksetMarch 31, 2021

kwikset

Would Recommend

Easy to install, direction were great and the lock works great very smooth locking and unlocking with key as well if replacing a lock no need to re drill to attach to the door and looks great after installed

March 28, 2021
Verified PurchaserVerified Pro
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Finally installed and it won't stop trying to lock

Pros: Easy to install, Easy to Program, Easy to use Con: Keeps trying to autolock even after it is already locked until the batteries are dead

March 27, 2021

From kwikset.com

Response from Customer Care

Hello Ryry, Thank you for sharing your experience and for ensuring the 913 Smartcode is working at its best; we recommend checking the following. 1....

Customer CareMarch 29, 2021

Not good design or dependable.

Would Not Recommend

Only 2 years old and the electric motor burned out. Made weird noises when opening and closing a while before it died and became difficult to lock and unlock with the key when it did die. Also to change the battery and to program a new code was poorly thought out. It has a removable piece but doesn't allow access to anything. You have to take the whole back off to get to the batteries.

March 22, 2021
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Response from Kwikset

Hello Stewie,

Thank you for sharing your feedback. The interior window of the lock slides up so you can access the battery pack and progra...

KwiksetMarch 23, 2021

kwikset

Would Not Recommend

I cant get the keypad to actually light up when it is dark outside?

March 19, 2021
Verified Purchaser
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Response from Kwikset

Hello Mike,
We're here to help! To illuminate the keypad on the SmartCode 913, you must push the lock button at the top of the keypad, while...

KwiksetMarch 19, 2021

kwikset