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SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security

Ratings & Reviews for Kwikset SmartCode 913 Satin nickel Keypad Electronic Deadbolt Lock ft. SmartKey Security

3.9
395
Review
 3.9 out of 5
395 Reviews


73% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product offers convenient keyless entry through a programmable keypad, a reliable locking/unlocking mechanism, and an attractive, high-quality design. Users report easy installation and long-lasting battery life. However, some issues include difficulty seeing the keypad in low light and challenges with programming changes or accessing internal components. While a few users experienced mechanical failures over time, the product generally provides a good balance of convenience, security, and value for most homeowners with proper care.

Customer review summary generated by AI, including incentivized reviews.
395 Customer Reviews

Great lock, with high reliability, and well made!!

I bought two of these 3 1/2 years ago, and they have worked great! I didn't have WiFi at the time, so needed a smartlock that didn't require the Internet. The only problem I had was a battery that leaked and damaged the battery case (not the fault of the lock), which I replaced. I have only just changed my 3rd set of batteries, so an average of more than a year for each set. A very reliable and great lock!

October 31, 2023

From kwikset.com

Would Not Recommend

Don’t buy it! I bought mine on August 22 2022. In August of 2023 it no longer worked. I thought it was the battery. I had a friend come over to change the battery but he came on August 29th. He found it wasn’t the battery it was the electronics. The boy says Lifetime warranty. I small print it said 1 year on electronics. He called the company and they told him it was too late. Too late by 1 week. So I had to go out and buy another. Believe me I DIDNOT buy another Kwitset.

September 10, 2023
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Response from Kwikset

Hello Nothappy,

Thank you for taking the time to write a review, and we apologize for your experience. We understand you've contacted ...

KwiksetSeptember 12, 2023

kwikset

Not as good as the previous

Easy to install, but keypad does not light up, and you can hardly hear the "beeps" when you enter the code like the previous ones I have owned. Kwikset would not warranty the malfunctioned one on my door, even after sending videos and proof of purchase. Bummer...I have three exterior doors with these locks.

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Response from Kwikset

Hello PurpleDove,

We're here to help! To illuminate the keypad, you must push the Lock button at the top of the keypad, while the dead...

KwiksetMarch 15, 2023

kwikset

Third One Due To Failure To Engage Bolt

Would Not Recommend

We've purchased three of these locks because the bold fails to engage by twisting or using the key on random occasions. It's the only brand that allows manual bolt turning, and we purchased because the "auto" ones won't lock if someone shuts the door too hard and the bolt isn't perfectly aligned. Disgusted by this product.

January 3, 2023
Verified Purchaser
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Response from Kwikset

Hello captrick,

Thanks for sharing your feedback with us. Please know that our Support Team is happy to assist you with installation and t...

KwiksetJanuary 6, 2023

kwikset

Easy installation

Would Recommend

[This review was collected as part of a promotion.] We purchased 2 locks for our front and side doors, installation was very easy. We have reviewed several different brands and this one came highly recommended. We are very happy with the purchase.

December 19, 2022

From kwikset.com

Just stopped working after about 2 years

Would Not Recommend

Started malfunctioning after about 2 years of use. When I punch in the code, it just keeps turning and turning and kills 4AA batteries unless I run and grab a screwdriver to take it apart and pull the batteries to reset it. Get something else.

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Response from Kwikset

Hello Jacob,

We appreciate your feedback and your experience with our products is very important to us. We would like to gather more detai...

KwiksetDecember 12, 2022

kwikset

Don't purchase pre-opened packages!

Another purchase that had already been opened. There were no keys in the box!

November 29, 2022
Verified Purchaser
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Response from Kwikset

Hello Kjones5583,

Please know we ensure each package includes all the parts and we’re sorry to hear that your box was missing the keys. To...

KwiksetDecember 1, 2022

kwikset

A great and easily programmable deadbolt

Would Recommend

I am using 4 lithium AAA batteries with this lock, should not need to replace them soon. Love the ease of locking the deadbolt with the push of a button upon exiting! Up to 16 programmable codes are allowed, way more than I need, but nice to have!

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Probably better options.

Would Not Recommend

Clicks loudly and grinds multiple times when autolocking

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Response from Kwikset

Hello Manda1234,

We're here to help! The SmartCode 913 lock works swiftly to lock and unlock the deadbolt quickly with minimal noise. ...

KwiksetNovember 8, 2022

kwikset

Great lock without the connectivity of Wi-Fi

Would Recommend

Easy to install, works well and does great for the price. Wish it was a little quieter and faster but pleased overall and would purchase again.

November 2, 2022
Verified Purchaser
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Excellent deadbolt quick install

Would Recommend

Very simple to install and came with high quality Hardware

October 28, 2022
Verified Purchaser
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Recommend

Would Recommend

Easy to install and set-up. Loved it could be rekeyed so one key works all locks

October 28, 2022
Verified Purchaser
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Great features, durable lock... eats batteries...

Would Not Recommend

[This review was collected as part of a promotion.] I installed 2 of these at my duplex, one each on the front and rear common doors, to replace an older model on August 6th. First couple weeks, I loved it. The older model had 2 numbers per button. The added security of an actual 10 digit instead of 5 was welcomed. The auto-lock feature was great! Good quality and features that added security. The auto lock on the deadbolt solved the issue of someone constantly leaving doors unlocked. I have ...

October 27, 2022

From kwikset.com

Response from Customer Care

Hello SiriusLee, Your experience with our products is very important to us. A fresh set of batteries should last between 6 to 12 months in the lock, ...

Customer CareOctober 31, 2022

Great Purchase/Great Price/Great Look

Would Recommend

Despite the fact I was not able to install the "easy" job, I absolutely LOVE the new deadbolt key/keypad hardware!!!!

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Second One That's Gone Bad

Would Not Recommend

This is the second one that has just simply gone bad. I have three doors with these units and 2 of the 3 have now gone bad. This lock only gets used once every other week when the cleaning lady comes. The Support Department went through the reset steps, the battery replacement and some other test and simply said that something is wrong with the electronics. Of course, being more than 1 year old there is no warranty. $220 later I have two worthless installed Kwikset Smart Codes--the only thin...

October 7, 2022
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Response from Kwikset

Hello Robert,

We take pride in manufacturing quality products for our consumers, and your experience is important to us. We have a team o...

KwiksetOctober 10, 2022

kwikset

Does not last Long

Would Not Recommend

The lock lasted for 1 year 3 month. For what it cost I should have gone with a regular lock

October 6, 2022
Verified Purchaser
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Response from Kwikset

Hello MrDYI,

Your experience with our products is very important to us. We have a team of lock experts here to assist you with anything fr...

KwiksetOctober 6, 2022

kwikset