Ratings may include incentivized customer reviews.
What Customers Are Saying
The steam mop provides effective floor cleaning with fast heating and consistent steam output, though some users reported quality and durability issues with the included mop pad and inconsistent steam. While it may be a budget-friendly option, the product's performance and longevity appear mixed based on customer feedback.
Customer review summary generated by AI, including incentivized reviews.You need an extension cord. Love the washable pads
Would RecommendMy cleaning lady told me about this steamer … I am thrilled !!!
Verified Purchaser
Waste of money
Would Not RecommendThis product is very cheaply made and a waste of money. It only comes with one pad that is thin and does a horrible job at scrubbing things off the floor. The cord is extremely short, there is no where to wrap the cord when your not using it, you have to carry the whole machine to the sink to refill it, and it does not stand up on its own without leaning on something. I wouldn’t even be willing to pay $20 for this.
No cleaning pad
Would Not RecommendI'd like to give a better rating but since there was no cleaning pad in the box, I have to order and wait for the pads to arrive before I can try it out.
From blackanddecker.com
We appreciate your feedback on the HSM13E1 and are sorry to hear about the issue you are having with your product. This is not the kind of performan...
Wow
Would RecommendMade mopping fun.loved how it left our wooden floor and tile floors.
From blackanddecker.com
Lots of steam.
Would Not RecommendI wanted a "Shark" but there were none so I settled for this. I has an easy opening for the water tank. The steam is great. You can see the clouds of steam being produced. There is only one "arm" to wrap your cord around not the usual two arm feature which keeps the cord secure to the mop. The "on-off" button is a push type which wasn't easy to turn on or off. Once I finally had it on I left it as is and just unpluged the unit when I was finished.
Verified Purchaser
Very useful floor steamer
Floor steamer works wonders on dirty floors that are hard surfaces. Water reservoir is easy to pull out and fill. Only downside is that there is no lower hook to wrap the power cord around, so the cords hangs in an unorganized loop. Also no way to hang this on a wall rack with other floor items like broom, wetmop, etc.
Verified Purchaser
great lil no frills steak mop hsm
Would RecommendRe: HSM13E1 Classic Steak Mop. I've been searching for a simple steamer for .my wood floors & happily found this no frills, easy to assemble & use steamer ( almost did a happy dance . I would give it actually give 4 & 1/2 stars but no half stars noted for reviews. Light weight ,Quick heat , long (enough) lasting steady stream w/ amp!e size tank to clean a med size floor . Easy to fill , (even though tank requires it to be filled horizontally ). NO drip mop head. Uses basically all of tan...
From blackanddecker.com
Awesome product.
[This review was collected as part of a promotion.] I absolutely love the steam mop!! It has made my life so much easier over the last few weeks! I’m a stay at home mom of four and have two pets so I’m always looking for simple, fast ways to clean my floors! This checks the box on all of my wants and needs! It’s really slim and lightweight so I am able to fit it in my closet really easily to hide it away. I love that it gets all those hard to reach messes that my kids or pets make with ease!! I ...
From blackanddecker.com
You Get What You Pay For
Would Not RecommendI bought this because of all the great, although "promotional" reviews. Using it for the first time, and yes I did read all the directions, I got 1/2 way though my tile floor, and then it stopped supplying steam. It was the third time of adding water, and although I didn't have any issues the first or second refill, on the third (large floor) it would only steam now and then. I'm taking it back and getting a refund. Buy some other brand.
Hello We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and in...
Good
Would RecommendThis product steams up and cleans the floor very well.Tbe water tank is small and the cord is a kind of shot but it does its job
Verified Purchaser
Cleans great, light weight, cord too short
Would Not RecommendCord is way to shot and keeps coming unplugged in a short space.
Verified Purchaser
Works good
Would RecommendIt is a good little steam cleaner. Once I figured out to move slowly it did a good job. My kitchen floor looks as good as the bathroom floor I paid quite a bit to have professionally done. Just wished the tank could hold more water in it. You do have to refill it alot. But very easy to use.
Verified Purchaser

Hi Ahaven. I'm sorry to see the 1 star review. We would appreciate the chance to speak with you and assist you with any issue that you may be ex...