Ratings may include incentivized customer reviews.
What Customers Are Saying
The steam mop provides effective floor cleaning with fast heating and consistent steam output, though some users reported quality and durability issues with the included mop pad and inconsistent steam. While it may be a budget-friendly option, the product's performance and longevity appear mixed based on customer feedback.
Customer review summary generated by AI, including incentivized reviews.Amazing product
Would RecommendBought this steam mop 3 months ago , what a huge difference it made my floors , it disinfects and chemical free , just use water and the power of steam , leaves my floors so clean and shiny , I will never go back to a mop and bucket
From blackanddecker.com
Should thoroughly have read reviews
Would Not RecommendMost of the 5 star reviews were (received as a promotion) therefore they are biased. The cord is incredibly short (not even long enough to clean my kitchen without moving plugs). The fact that there is only one hook to wind your cord around makes absolutely no sense to me. The mop pad that is included in the box is thin and cheap and not what is advertised. I have used it once and it did work at cleaning the floors but I will be returning it and buying something else...probably the Shark stea...
Great product overall! Works very well
This was my first electric steam mop that I’ve owned. I’ve used other people’s steam mops before and wanted to try one out for myself. Compared to others, it works pretty well. It isn’t able to stand up by itself and can fall over easily when not in use. The amount of water it holds lasts for the time I use to mop the kitchen and maybe one other room. Goes through the water fast but easy to refill and keep going. Bought extra mop heads to have more than the one mop head that comes with it.
Verified Purchaser
Excellent
Would RecommendI love my steam mop, it's so easy to use and my floors look great
From blackanddecker.com
Just wow!
Would RecommendWhy didn't I buy this years ago?! I am so impressed! After over-researching steam mops my brain got tired and I decide to just get an inexpensive one. I'm not sure what a more expensive model would do better because this one is the bomb! It's easy to put together, heats up fast and works like magic! It just made a 30 yr old linoleum floor look like it's 15! Seriously, I didn't expect much but it accomplished way more than I hoped. And the white tile floors in my kitchen look so clean and shin...
Fantastic steam mop!
Would RecommendI love this mop! My floors have never felt so clean before. I’ve read reviews where people were complaining about the cord being too short. Personally, that didn’t bother me too much. If I can’t reach an area, I’ll attach an extension cord.
Verified Purchaser
excellent price/performance
Would RecommendThis floor cleaning product has worked quite well on the engineered wood floor of our home, is easy to use, and is an excellent buy.
Verified Purchaser
Simply works
Would RecommendGot this steam mop for a great price. Would give 5 stars if it stored easier. 1 hook for the cord, and a very loose neck combine to make it easy to fall over, and then the cord is unwound.
Verified Purchaser
You get what you pay for.
Would RecommendJust bought this and disappointed but it does work. The power cord is too short. I had to keep plugging the mop into different electrical outlets when cleaning my floors. Filling the water tank was awkward. My shark mop detached from the steamer . finally when putting away the power cord they didn't make a bottom hook to wrap the cord around. I'm keeping this a emergency back up and go back and buy my shark steam mop. For about 20.00 more it worth it.
Hi –
Thank you for leaving your feedback from your experience with this unit. I am sorry to hear that you’re having issues with your unit after ...
good not great
Would RecommendThe product does a good job, esp. considering the cost. It provides a good bang for the buck
Verified Purchaser
BEST (and most affordable) steam mop on the market
Would RecommendI have owned likely all major brands of steam mops over the last ten years. They all have hiccups with their functionality. I saw the great price on this one and took a chance since I had always loved the effect of steam on hard floors and how clean it felt afterward. Just WOW! This steam mop, once turned on, puts out steam FAST(in 10-15 seconds). It then keeps pushing out steam until you unplug it or it runs out of water, which I love. I want constant steam without having to push a trigger butt...
Verified Purchaser
Works really well
Would RecommendGreat mop. I just wished it came with more than one mop pad.
Verified Purchaser
Fine for the price
Would RecommendHave had better, and higher-priced, version of this mop in the past. This one is definitely lesser quality but does the job.
Verified Purchaser
Works great but not as advertised
Would RecommendThis reasonably priced mop works great. Creates good hot steam, easy to maneuver even around tight spaces with its swivel head. It really picked up the dirt. I would have given 5 stars except the mop pad that came In the box was not the one as advertised nor pictured on the box and it was a little short to cover the whole head leaving hard plastic exposed to rub on the floor surface. I returned it to the store and chose another box, opened it before leaving only to find the same thing- a dif...
Verified Purchaser
Cord is very short ,steam doesn’t make the dirts softer ,I had to use my nail ,but for a regular daily cleaning it works
Verified Purchaser
Bad experience
Would Not RecommendAfter putting mop together I had a difficult time getting it to turn on. After finally getting it on, I mopped half the floor. I had to turn it off to unplug the mop and plug back in on the other side of the room to finish mopping. At that point I could not get the mop to start again.
Verified Purchaser
Hi-
We appreciate your feedback on this unit and are sorry to hear of the issue you are having with your product. This is not the kind of perf...
Perfect
Would RecommendNothing unnecessary, all expectations met..........
From blackanddecker.com
Works perfectly for my use!
Would RecommendYes, cord a bit shorter than I would prefer, but, it works perfectly for my needs . New puppy that needs constant clean up due to accidents, love how quickly this steams ready for cleaning, and lightweight. Love it!
Verified Purchaser
Cheap - very short cord
Would Not Recommendfirst complaint - SHORT cord! I have a small living room and had to unplug the cord 3x to clean my room 2nd - there is only one hook so you can't wrap your cord up to store - dumb! 3rd - does not stand, always falls over Only comes with one mop pad, I would suggest getting another one Easy to use -yes Light weight - yes Quick to clean - kind of if I didn't have to re plugging it into another outlet
broken
Would Not RecommendWorked great, then the 3rd use it made a lot of noise and quit steaming, Lowes refunded my purchase. Could have been just defective appliance.
Hi,
We appreciate your feedback on the HSM13E1 and are sorry to hear about the issue you are having with your product. This is not the kind of p...

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We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com an...