Ratings may include incentivized customer reviews.
What Customers Are Saying
The steam mop provides effective floor cleaning with fast heating and consistent steam output, though some users reported quality and durability issues with the included mop pad and inconsistent steam. While it may be a budget-friendly option, the product's performance and longevity appear mixed based on customer feedback.
Customer review summary generated by AI, including incentivized reviews.clean with steam.
The mop moves easily around the toilet and bath area. It heat up quickly however the mop pad is not the one shown in demos. It is much thinner. The replacement pads are like those shown in demo. The cord is also very shor and there is no way to secure it to the unit when you put it away.
Verified Purchaser
Not good
Would Not RecommendI used it on my floors, had to clean the pad which barely scrubs or gets wet. Every 2 minutes I had to keep cleaning the pad, not satisfied at all. Will be returning after work tomorrow.
Get the grime and residue out of your floors!
Would Recommend[This review was collected as part of a promotion.] I had always loved the effect of steam on hard floors and how clean it felt afterward. This steam mop, once turned on, puts out steam FAST which 10-15 seconds. It then keeps pushing out steam until you unplug it or it runs out of water. It is easy to maneuver around tight spaces while it swivelled to get the dirt up! I want constant steam without having to push a trigger button. The pad is huge and has "scrubbers" on it. It dissolved my floors ...
From blackanddecker.com
Best mop
Would Recommend[This review was collected as part of a promotion.] I love this steam mop so much. It’s so convenient and easy to use. I like that it cleans my floors, without any use of chemicals. It gets hot fast and always leaves my floors looking very clean. I do wish the cord were longer, but overall no complaints.
From blackanddecker.com
Just ok.
Would Recommend[This review was collected as part of a promotion.] This is perfect for small jobs. It comes with one pad which is kind of a bummer it would be better if it came with two so you could use one while you wash the other. I wouldn’t say this gets a whole floor clean the way I like but like I said it’s perfect for small messes. I use this in my foyer and in my half baths. It’s easy to set up out of the box. It would be helpful if there was a place to wrap the cord closer to the bottom but instead it ...
From blackanddecker.com
Clean Floor
Would Recommend[This review was collected as part of a promotion.] We have used this steam mop so many times, it has come in handy on my laminate and tile floors. I live in a busy household with small kids, and animals, there are always messes. I'm always scrubbing some fried thing on the floor. After using this steam mop, I am thoroughly impressed. It is lightweight, easy to use, and uses electricity which I love. Having to not worry about batteries is a huge plus. The steam mop is really easy to use, you fil...
From blackanddecker.com
Reliable clean
Would Recommend[This review was collected as part of a promotion.] I am extremely pleased with using this steam mop! Easy to fill the chamber with water and plug in and go. The mop heats up quickly and the steam power is very powerful. Cleaning with the mop is very effective and cleans up even the stickiest of messes. The cord reaches across my entire kitchen without having to unplug and reconnect. I would definitely recommend.
From blackanddecker.com
Works like a champ
Would Recommend[This review was collected as part of a promotion.] Love it! Works great! My two downsides, I wish the mop head cleaned easier, but with a dirty floor and white head, not sure how to fix that. I also wish there was a better way to coil up the cord. It still made an impressive amount of difference in the floors and our floors weren't that dirty to begin with.
From blackanddecker.com
Amazing Product
Would Recommend[This review was collected as part of a promotion.] I absolutely LOVE the new Steam Mop! I have been looking for a good mop for years & finally found one. We have tile in our kitchen & the Steam Mop really helps to get the grout clean. We also have 3 big dogs & 2 kids so this mop is amazing & easy to use, especially after it rains. I also love that the pads are reusable! Just put them in the washer when you are finished. Definitely reccomend this product!
From blackanddecker.com
Decent Steam Mop
Would Recommend[This review was collected as part of a promotion.] I like that this classic steam-mop heats up in a very short time period. It is easy to use and the scrubbers on the mop pad help a lot when your constantly cleaning up kids messes. I will say the cord is very short though.
From blackanddecker.com
Love it!
Would Recommend[This review was collected as part of a promotion.] This was my first steam mop. Usually i would use regular mop on my floors. This steam mop is so much better! I feel like its really getting my floors clean. It got stains off that were otherwise tough to remove from my kitchen floor. I was able to steam clean my entire kitchen floor with just one tank of water.
From blackanddecker.com
Works well great price
Lightweight cleans my vinyl floors well. Cord is not long enough. Great price
Perfect Steam Mop For Us
Would Recommend[This review was collected as part of a promotion.] Great steam mop! We have a smaller kitchen and front entry way that is tile. This steam mop is perfect for our needs. Lightweight and sleak design makes it easy for us to use with ease. The only downside I have found with it is that I wish the power cord was a little bit longer. We have to strategically plug so we can reach everywhere in the kitchen area. Overall we loved it and it will definitely come in handy in the future!!
From blackanddecker.com
easy to use
Would Recommend[This review was collected as part of a promotion.] This steam mop worked so well with my kitchen floor, to the point i had some build up and using this actually was easier to clean. This mop has saved me time from doing this on my hands and knees. The head of the mop moved around hard corners and was able to reach the harder spots.
From blackanddecker.com
Easy and Quick to Use Steam Mop
Would Recommend[This review was collected as part of a promotion.] This Steam Mop was quick and easy to use to clean my laminate and tile floors. It was easy to take out of the packaging and get set-up. The water reservoir was simple to fill and I could clean my first floor with out needing to refill it. The steam mop is small and light weight but feels sturdy during use. I liked that there are two buttons: one that turns on the heating and the other that activates the steam. The steam mop is very quick to ...
From blackanddecker.com
Love
Would Recommend[This review was collected as part of a promotion.] I really love this floor steamer. It’s extremely easy to use and cleans my floor in a matter of minutes. It does a deep clean and and leaves my floors so shiny. I love using this product and would definitely use it everyday. I recommend this product to everyone it’s a must have.
From blackanddecker.com

Hi Russell,
We appreciate your feedback on the HSM13E1. We would like to speak to you about the experience you had. If you would like to spea...