Ratings may include incentivized customer reviews.
What Customers Are Saying
The steam mop provides effective floor cleaning with fast heating and consistent steam output, though some users reported quality and durability issues with the included mop pad and inconsistent steam. While it may be a budget-friendly option, the product's performance and longevity appear mixed based on customer feedback.
Customer review summary generated by AI, including incentivized reviews.Pad nodes
Would Not RecommendThe head has nodes on it which press the pad on to the floor..that is the only place the pad has dirt on it. Would be wonderful if the head was flat so the whole surface of the pad cleaned the floor.
From blackanddecker.com
Great product
I love this product. I had a more expensive floor steamer that started to leave a lot of water on the floors. This steamer is bare bones and I like it better. Simpler and eaiser to use and maintain. Great steam. I bought the extra pads and switch them out to keep cleaning and then throw them in the wash. Cord isn’t really long but I don’t have a problem with that. Basic is sometimes best.
From blackanddecker.com
None
I like it
Verified Purchaser
It's perfectly fine
Would Not RecommendIt's perfectly fine. It didn't change my life, but it cleaned the floor pretty much. I wish the cord was longer.
Verified Purchaser
Hello Valued Customer and thank you for your feedback on the HSM13E1 BLACK+DECKER Classic 16-ft 1-Speed Steam Mop. Your feedback is valuable as ...
Very sad
Would Not RecommendI was thinking I was cleaning my house with my new steam mop then I looked at the pad and large parts of it did not even look like it touched the floor.
From blackanddecker.com
Hello Karen. I appreciate your feedback on the HSM13E1 Steam Mop and I'm sorry to hear you are not happy with the Steam Mop. Your satisfaction is our...
steamer
it does not clean floor like i thought it would
Verified Purchaser
Hello Tina. I'm sorry to hear you are not happy with the HSM13E1 Steam Mop. We would like to get some more information to determine if there i...
Awsome product
Live it makes life so much easier then regular mop & more sterile , lightweight gets in all places with swivel angle
From blackanddecker.com
Good quality for the price
Would RecommendHeats up just enough to clean the floors. Not too wet
Verified Purchaser
Great pick up
Would RecommendSteamer is perfect for what I wanted.
Verified Purchaser
Good vacuum
Would RecommendThe vacuum arrived quickly, and works very well!
Verified Purchaser
Very easy to use.
Would RecommendLove this new steam mop. I moved into a new home with LVT floors. Before the movers brought stuff in we went to town and cleaned everything. I also used it to move out of the old home. Great product.
Verified Purchaser
Meh!
Love the swivel head! Don't love that the cord "loosely hangs" from one hook instead of having two to wrap it around (would have been a vey simple addition) Don't love the way you have to add water. There is not enough room to pour in water when you lift the flap.. The flap needs to open wider to give better access. It does produce a lot of steam, however.
From blackanddecker.com
You don't have to use a lot of harsh chemicals.
I like the way it cleans the floor.
Verified Purchaser
Not Happy
Would Not RecommendIt just doesn't work well. It's inconsistent with the steam. Also, there's no place to wrap the cord other than around the whole handle. The cloth on the bottom seems so thin and cheap. I would not recommend.
Verified Purchaser
Hello Lou7. I'm sorry to hear you are not happy with the HSM13E1. We would like to get some more information to determine if there is an issue...
For $30 it worked amazing on my wood floors
Would RecommendGreat for the price
Verified Purchaser
Hello Susan. We would like to thank you for your feedback on the HSM13E1 Steam Mop. We have documented your comments and sent them to our product te...