
Ratings & Reviews for BISSELL CrossWave Pet Pro Multi Surface Wet Dry Vac 25-ft Steam mop
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product is a versatile wet-dry vacuum cleaner that effectively cleans carpets and hardwood floors, but may struggle with certain floor types like laminate or tile. Many users praise its performance, convenience, and ability to pick up pet hair and dirt. However, some report issues with cleaning effectiveness and longevity, requiring regular maintenance to avoid problems. Overall, the vacuum offers a mixed experience, performing well on carpets and hardwood but potentially falling short on other surfaces.
Customer review summary generated by AI, including incentivized reviews.So Frustrating
Would Not Recommend[This review was collected as part of a promotion.] This is by far the worst thing I have ever purchased. Huge waste of money. I will say it doesn't work on our wood floors and I have to go over them with another mop. I am upset at the price I paid in hopes of making things easier with a toddler and 2 big dogs. It's loud for one and makes a loud high pitch noise. It leaves streaks on the floor from the wheels. And even after going over the same spot 5 different times it still is not clean. The c...
From BISSELL Homecare
[This review was collected as part of a promotion.]
From BISSELL Homecare
Bigelow - We're sorry to hear your CrossWave isn't working. You have a warranty on your BISSELL and we're always here to help! Please contact us at su...
Biggest mistake buying this do NOT puchase
Would Not Recommend[This review was collected as part of a promotion.] This is the biggest peice of junk and waste of money it continually stops and does not clean it is the biggest waste of time and money it does not clean and it takes me longer to wash my wood floors then when I use a regular mop! My husband bought me this because I have MS and have a hard time with the mopping, this machine is Terrible! Don't waste your money
From BISSELL Homecare
We're sorry to hear you're dissatisfied with your CrossWave, Joyce. We appreciate the feedback and would be happy to help with any issues you're exper...
Not worth it!
Would Not Recommend[This review was collected as part of a promotion.] I purchased this a few months ago and was excited for it's double functionality-hardwood floors and carpet cleaning- as well as pet hair removal. It is NOT as powerful as it should. For the price, this should be a reliable product. I have to constantly run it on my kitchen floors for it to remove spills-also most of the time it doesn't suctions the crumbs but rather spreads around as I vacuum. As of late the cleaning product also spills, meanin...
From BISSELL Homecare
Hi Nita. The CrossWave is not a carpet cleaner or a dry vacuum. Here's a link to helpful how-to videos on how to use your CrossWave: https://support.b...
I would rather scrub the floor on my hands and knees
Would Not Recommend[This review was collected as part of a promotion.] Total trash. Location where the cord connects to the unit means you have to always watch out to not step on it. After a long day of cleaning the house there is nothing i want to do more than break down a whole vacum and clean it only to have dirty water come out the next time i use it. Great idea horrible execution. All the people saying this is a great product need to get right with the Lord.
From BISSELL Homecare
It sounds like you may need some help in how to best clean your CrossWave. Using the easy clean storage tray really helps: https://support.bissell.com...
Don't buy this
Would Not Recommend[This review was collected as part of a promotion.] This will not clean your floors so don't waste your money. Even the smallest of spots you can sit on top of it and it will not come clean. I made the mistake of not returning it within the 30 day window and now I'm stuck with a $300+ piece of junk.
From BISSELL Homecare
Hi Sarah. Sorry you're not happy with your machine, but please reach out to us direct at support.bissell.com and we'd be happy to help with any issues...
I would not buy this product or recommend it
Would Not Recommend[This review was collected as part of a promotion.] This left strips of water and dry areas so you had to go over the area repeatedly. The dog hair mixed in with the dirty water. It's loud. Then the clean up. The old fashioned way of sweeping then mopping was about the same time and effort for a lot less money.
From BISSELL Homecare
We're sorry to hear you're dissatisfied with your CrossWave. We appreciate the feedback and would be happy to help with any issues you're experiencing...
If you LOVE cleaning, this product is for you
Would Not Recommend[This review was collected as part of a promotion.] This vacume is absolutely terrible. It works great for 5 minutes, then gets clogged. You have to thoroughly clean every crevice multiple times throughout vacuuming one room for it to work correctly. God forbid you use the mop feature. You must make sure it is 120% dry after use - which means after cleaning every crevice of the machine and filter, meaning; vacume parts spread all out for two days... just then, if you are LUCKY it won't smell lik...
From BISSELL Homecare
We're sorry to hear of your experience Sarah, The BISSELL CrossWave isn't meant for dry vacuuming. It's designed to vacuum and wash sealed hard floors...
I won't not buy again
Would Not Recommend[This review was collected as part of a promotion.] Smells like mildew after 1 use. Soaked filter in mildew cleaner, still smells. Cleaned between each slot in filter, still smells. I've never had a problem with dyson or my shark vac-map. Very disappointing.
From BISSELL Homecare
Hi Jess. We'd love to provide some tips and solutions for the odor issue! Please contact us at support.bissell.com or 1-800-237-7691.
LOVE IT!! Thank you for freeing me from drudgery!!!!
Would Recommend[This review was collected as part of a promotion.] I bought this product for my daughter-in-law for Christmas, she uses it daily as she has 3 cats and 2 dogs. She literally wore the last one out!! I also have one and would not be without it!!
From BISSELL Homecare
Would purchase again
Would Recommend[This review was collected as part of a promotion.] Got this for the wife, it was the one she had been wanting for a long time now. She absolutely loves it for carpet and hard floor. You must clean it after each use but it makes the carpets so fresh and clean. This review was part of a sweepstakes entry
From BISSELL Homecare
Love it!
Would Recommend[This review was collected as part of a promotion.] Love it. One lab and two cats. Picks up the hair then mops all in half the time.
From BISSELL Homecare
Great Steam Vac
Would Recommend[This review was collected as part of a promotion.] I used the Bissell Crosswave on my tile and sealed hardwood floors. I love it! It truly does clean the floors well even sticky messes and the grout. It's easy to use and clean. Highly recommend. #sweepstakes
From BISSELL Homecare
A big hit
Would Recommend[This review was collected as part of a promotion.] This was a gift for Christmas, and it was a hit. They can't wait to use it.
From BISSELL Homecare
Great Cleaning, easy to use.
Would Recommend[This review was collected as part of a promotion.] I have used a competitor's version of this and needed to get a new one, so decided to try the Bissell. The softer brushes on this with work much better to leave a clean surface and the pet hair tank filter also adds a layer of ease, no more digging through the sludge to get the hair our before I dump. I also had the opportunity to use it on a woven vinyl floor (a boating thing) and it worked as well as being on your hands and knees scrubbing wi...
From BISSELL Homecare
I would buy again
Would Recommend[This review was collected as part of a promotion.] So far I love this vacuum especially for hard floor it works great but not so much for the carpet it's so hard to use
From BISSELL Homecare
i would buy this product again
Would Recommend[This review was collected as part of a promotion.] easy to use now I can vacuum the floor and wash it at the same time saves me a lot of time
From BISSELL Homecare
Fast and easy cleaning
Would Recommend[This review was collected as part of a promotion.] I've only had this a couple of weeks but so far I like it. I just had to attach the handle and fill the solution and it was ready to go. I love being able to vacuum hard floors with a roller that doesn't scatter everything and switching from dry hard floors to area rugs is simple. Once I got the hang of using the cleaning solution (I just needed to give it a minute or so to soften up spills) that part worked great!
From BISSELL Homecare
Absalutely would by again and recommend to others
Would Recommend[This review was collected as part of a promotion.] Cleaned a carpet that had not been cleaved in over 8 years. Did not expect what a stained filthy rug would ever look good again. Most all of the grime was gone Ii gave it a a second cleaning two days later. The carpet.came out looking like it did when it was installed. Can'say enough totally thrilled with this machine
From BISSELL Homecare
I would purchase a bissell crosswave as a gift again
Would Recommend[This review was collected as part of a promotion.] THe box came damaged. Bissell sent out a replacement immediately. Great CS and great product!
From BISSELL Homecare
We're glad you reached out about your experience, Bee. Give the following steps a try, they may help https://support.bissell.com/app/answers/detail/a_...