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CrossWave Pet Pro Multi Surface Wet Dry Vac 25-ft Steam mop

Ratings & Reviews for BISSELL CrossWave Pet Pro Multi Surface Wet Dry Vac 25-ft Steam mop

4.4
3761
Review
 4.4 out of 5
3761 Reviews


83% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product is a versatile wet-dry vacuum cleaner that effectively cleans carpets and hardwood floors, but may struggle with certain floor types like laminate or tile. Many users praise its performance, convenience, and ability to pick up pet hair and dirt. However, some report issues with cleaning effectiveness and longevity, requiring regular maintenance to avoid problems. Overall, the vacuum offers a mixed experience, performing well on carpets and hardwood but potentially falling short on other surfaces.

Customer review summary generated by AI, including incentivized reviews.
3761 Customer Reviews

good

Would Recommend

I have tried several similar type products and always end up back at this one. I have had 3 or 4 of them over the last 10 years. The only thing I wish it did better, is sprayed the water out evenly. It always tends to be mostly on one side, with every one of them. I just work around it. Also, it would be a plus if it wasn't so loud. With that being said, it does the best job cleaning and mostly not streaking.

December 8, 2025

From BISSELL Homecare

So Easy To Use

Would Recommend

I bought this because I have hardwood floors throughout and to vacuum, and then go back and mop was quite a chore. With this, I can vacuum up small bits at the same time as I mop the floor, which makes the job half as long. I love the fact that there’s a little rubber feet inside the mop head, which scrubs a little bit harder on the sticky spots on the floor. Cleanup is a breeze, and I am super happy with how clean my floors are.

December 6, 2025

From BISSELL Homecare

I would buy again and again

Would Recommend

I can't live without mine. Amazing product. You will be surprised by how much dirt you regular mop left behind. I told my husband we lived like pigs until we got this mop!

November 25, 2025

From BISSELL Homecare

Cleans well for the most part

Would Recommend

I've had this unit for a few years now and I find it great to use, easy to get started cleaning, and gets the job done. I find that on my vinyl flooring it seems like it leaves behind tiny hairs, and it doesn't get to the edges of the floor against the wall very well. Hard deposits which require lots of scrubbing don't seem to come up easily most of the time, but for loose messes and general liquids it works great and still makes the floors look and feel fresh. For these I'm thinking about tryin...

October 31, 2025

From BISSELL Homecare

Never- will I ever!

Would Not Recommend

I used this 2 times. Worked great the first time only!

October 19, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi Hope, thank you for your feedback. We're sorry to hear your machine only worked well the first time—that’s definitely not the experience we want fo...

BISSELL Consumer CareOctober 20, 2025

Life changing

Would Recommend

Best machine ever, never been so happy to clean my floors

October 3, 2025

From BISSELL Homecare

Get this.. you won't be sorry!

Would Recommend

I love this product so much. I love how it Cleans itself and how the clean and dirty water are seperate. It also tells you exactly how much cleaner and water to put in. The account of pet hair i got, even after vacuuming with another vacuum is simply unbelievable. I'll say it again.. I love this product. No more using a mop and a vacuum. I have this!!

September 21, 2025

From BISSELL Homecare

Multi-Surface Wet Dry Vac

Would Not Recommend

The dispensing of water and the texture of the roller are not adequate to remove the fine dirt in my ceramic tile. The front cover is hard is to assemble and the motor accelerates and puts out dirty water.

September 7, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi Elizabeth, thank you for sharing your experience with the CrossWave® Pet Pro. We're sorry to hear it’s not performing as expected on your ceramic t...

BISSELL Consumer CareSeptember 8, 2025

It gets old

Would Not Recommend

I have had this product for 5 years I loved it at first . Now it seems to always smell mildewed I have changed the mop head the filters it never smells right I do have 7 dogs at this time we foster and have 4 of our own the house is completely hard surface floor. I replace the head every few days and I clean it change it I have bought several over the years

September 5, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Thanks for sharing your long-term experience. We’re glad the CrossWave® Pet Pro helped at first, but we’re sorry to hear about the mildew smell. With ...

BISSELL Consumer CareSeptember 8, 2025

Not the greatest

Would Not Recommend

Wasn’t the greatest. The suction strength for vacuuming is 10/10 . But the mop option does not actually clean the floors the spin brush barely wipes up the cleaning solution. Also a little bit of cleaning solution leaks out when you’re trying to vacuum.

August 21, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Thanks for sharing your experience, J—we’re glad the vacuum suction is working well, but sorry to hear the mop feature didn’t meet expectations. Clean...

BISSELL Consumer CareAugust 21, 2025

The floor machine that does it all!

Would Recommend

I’ve only had my Pet Pro for a few days but already know I love it! There’s nothing better than a machine that vacs and mops all in one movement. And cleans itself when done! My floors look great! This machine has made my life easier.

August 11, 2025

From BISSELL Homecare

I would not buy

Would Not Recommend

I was so excited about this wet-dry vacuum and thought it would work best for my house since I have three pets that bring in dirt from outside. The first week, it was okay. I didn't want to admit it was not worth it. The second week, it was still okay, but going into the third and fourth week, I decided I wasn't going to use it anymore because it was more of a hassle to get it to suck up the water. Even when it was on its cleaning cycle, it wouldn't suck up the water. I bought a new filter and b...

July 5, 2025

From BISSELL Homecare

Response from BISSELL Consumer Care

Hi there. Thanks for sharing your experience—we’re sorry to hear the CrossWave® Pet Pro didn’t perform as expected. It’s a product we’re proud of, esp...

BISSELL Consumer CareJuly 7, 2025