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CrossWave Pet Pro Multi Surface Wet Dry Vac 25-ft Steam mop

Ratings & Reviews for BISSELL CrossWave Pet Pro Multi Surface Wet Dry Vac 25-ft Steam mop

4.4
3761
Review
 4.4 out of 5
3761 Reviews


83% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product is a versatile wet-dry vacuum cleaner that effectively cleans carpets and hardwood floors, but may struggle with certain floor types like laminate or tile. Many users praise its performance, convenience, and ability to pick up pet hair and dirt. However, some report issues with cleaning effectiveness and longevity, requiring regular maintenance to avoid problems. Overall, the vacuum offers a mixed experience, performing well on carpets and hardwood but potentially falling short on other surfaces.

Customer review summary generated by AI, including incentivized reviews.
3761 Customer Reviews

How could I not have know of this sooner ?

Would Recommend

[This review was collected as part of a promotion.] I'm old,65, disabled some with back problems,this is the most awesome machine I ever used,I have tried shop vacs,mops, everything you can imagine,I actually used this every other day,or every day if my boxerdoodle makes a mess,he is like a dust mop bringing in dirt

April 9, 2024

From BISSELL Homecare

I would not buy it again

Would Not Recommend

[This review was collected as part of a promotion.] It vacuums great and cleans the tile floors great. What I don't like is the dirt from the vacuum and the water end up in the same tank, so you end with muddy water. First you take out the wet hair and dirt to throw away (which is gross) then you empty the dirty water down your drain which still has dirt in it. I sent it back for a regular vacuum I had before.

April 2, 2024

From BISSELL Homecare

Response from bissellpwr

Sorry to hear the CrossWave wasn't meeting all your needs, AnnMarie. We appreciate your feedback and we're always here to assist you at support.bissel...

bissellpwrApril 13, 2024

Back Saver!

Would Recommend

[This review was collected as part of a promotion.] I love this! My floors have never been cleaner. It saves me time and does not hurt my back to have clean floors! I use this on my Lifeproof hardwood, linoleum and area rugs. We have a large black lab, three cats and kids and my floors are constantly dirty. It does an amazing job cleaning and is not that difficult to clean as a machine. Best part is the ease of use and not having to stoop over to vacuum, then mop. Worst (not really "worst" at al...

April 1, 2024

From BISSELL Homecare

Terrible product, leaves lots of water behind

Would Not Recommend

[This review was collected as part of a promotion.] Before this I was using the Hoover Floormate, which is quite heavy, and was looking forward to the CrossWave for something lighter, easier to maneuver, and that would clean wet and dry. But SO much water is left behind, it hardly cleans at all. I've gone through the troubleshooting steps several times but no improvement. Now I'm trying to figure out what to do with this as our trash collection won't pick it up.

March 26, 2024

From BISSELL Homecare

Response from bissellpwr

Sorry to hear of your experience! Contact us at support.bissell.com so that we may assist with your machine.

bissellpwrApril 5, 2024

Would Recommend

[This review was collected as part of a promotion.]

March 26, 2024

From BISSELL Homecare

Worth all 5 stars plus more!

Would Recommend

[This review was collected as part of a promotion.] I love this machine! I have Lifeproof brand floors that we cannot use steam on and they are quit grooved. I have a large black lab, three cats, kids and a grandbaby. Life is messy. The other factor was back pain from vacuuming, sweeping and mopping. This one machine solves all of those problems. I go slow and the combo of vacuuming and mopping is amazing and very thorough. For the area rugs, it did a fantastic job and they dried very quickly. I...

March 24, 2024

From BISSELL Homecare

Would Recommend

[This review was collected as part of a promotion.]

March 24, 2024

From BISSELL Homecare

So I'm not crazy....

Would Not Recommend

[This review was collected as part of a promotion.] I was beginning to think I was the most inept person in the world. I have never been able to get my CrossWave Pet Pro to work properly. Leaves muddy water on the floor. I've cleaned the brush and the dirty water compartment. I wish I had read all the bad reviews before making this purchase. Bissell, you actually need to add a "zero star" option for this one. Warranty is out now, so oh well, duped again by a product advertisement that seems too ...

March 19, 2024

From BISSELL Homecare

Response from bissellpwr

Sorry you're not happy with your CrossWave, but please reach out to us direct at support.bissell.com and we'd be happy to help with any issues you're ...

bissellpwrMarch 25, 2024

Motor failed

Would Not Recommend

[This review was collected as part of a promotion.] This product did not last very long . Used it about 50 times and the motor burned out. There was hair wrapped deep inside the mechanism that holds the brush which ended up making it hard to turn freely causing the motor to fail. The purpose of the cleaner for me was to clean a hardwood floors with pets and should be able to handle some hair.

March 10, 2024

From BISSELL Homecare

Response from bissellpwr

Thanks for your feedback. It's important to remove the brush after use and clean the ends and the area where the brush is inserted to prevent it from ...

bissellpwrMarch 18, 2024

Yes!

Would Recommend

[This review was collected as part of a promotion.] I thought I'd try this as a time saver for cleaning my ever-dirty floors. Hardwood and tile show every tracked foot and paw print. Tried it first on my white kitchen tile and right away saw the difference. Rather than sweeping or vacuuming then mopping I went over the floor once and had to send pictures to my friends. Because of recent rain the floor was quite dirty & muddy. The only downsides to me was figuring out the roller-cleaning process ...

March 4, 2024

From BISSELL Homecare

You are better off with a vacuum cleaner, bucket and mop.

Would Not Recommend

[This review was collected as part of a promotion.] I thought that buying a Bissell product would mean I would have an excellent product, but I was wrong. It leaves water streaks on the floor when I am running it and puddles when I stop the machine. It is a waste of money and time. I am further ahead to vacuum the floor with my trusty ORECK upright vacuum and then finish with a mop and spin bucket. I thought my back would be more comfortable with the Crosswave, but no such luck.

March 3, 2024

From BISSELL Homecare

Response from bissellpwr

Booky - We're sorry you're having trouble with clogs, but we're happy to provide some troubleshooting steps to improve the results with your CrossWave...

bissellpwrMarch 14, 2024

Works great and easy to clean

Would Recommend

[This review was collected as part of a promotion.] Mine arrived quickly and cleans really well. I was surprised it dries so quickly and I save hours cleaning each week. If you are still struggling with a vacuum and mop bucket I highly suggest getting one and seeing for yourself how much time you could save. The cleaning solution also smells great! I would love a Bissell cleaner that is environmentally friendly!

March 2, 2024

From BISSELL Homecare

Leaves streaks everywhere

Would Not Recommend

[This review was collected as part of a promotion.] Leaves brown streaks everywhere, even though I clean the brush and filters on every use. Really regret spending the money.

March 1, 2024

From BISSELL Homecare

Response from bissellpwr

Sakee, we're sorry to hear you're dissatisfied with the machine. We appreciate the feedback and would be happy to help with any issues you're experien...

bissellpwrMarch 14, 2024

Would Recommend

[This review was collected as part of a promotion.]

February 28, 2024

From BISSELL Homecare

Would Recommend

[This review was collected as part of a promotion.]

February 26, 2024

From BISSELL Homecare

Saves time

Would Recommend

[This review was collected as part of a promotion.] I have concrete floors and this machine does a great job cleaning them and saves so much time versus the traditional mop and bucket. With this machine I feel more at ease knowing I'm not pushing around dirty mop water and purchase the pet pro because my daughter and I tend to shed hair and it's nice that it has the inside catcher. The only cons I can think of is it's pretty loud and time consuming cleaning it out afterwards but that's not a pro...

February 24, 2024

From BISSELL Homecare

I would definitely buy this product again

Would Recommend

[This review was collected as part of a promotion.] We have tile and wood flooring. This is perfect for us with multiple pets and large boots tracking in dirt... It makes life so much easier to get up dirt and clean flooring all at one time. I absolutely love it!

February 22, 2024

From BISSELL Homecare

Frustrating, loaded cuss words, sweat off my brow...

Would Not Recommend

[This review was collected as part of a promotion.] Should have known better. Years ago I purchased a Bissell similar to this machine. now I'm way passed 70 and this machine is a load of garbage like the other one. I 've tried and tried to follow the directions. Not too bad. However, this had me up all night trying to figure out how to get it to work. I have and 8 lb catahoula dog which is in her twilight time. Pees in house if I don't watch her. So, I thought a Bissel might help me keep the are...

February 17, 2024

From BISSELL Homecare

Response from bissellpwr

Thanks for your feedback. We're sorry you're not happy with your machine, but please contact us direct at support.bissell.com so we can help resolve a...

bissellpwrFebruary 24, 2024

I would buy crossways mop that again with no problem

Would Recommend

[This review was collected as part of a promotion.] I would love to buy this again the only downside for me is removing the dog hair from the dirty tank, we have 4 small dogs and 2 larger dogs and this works great for me. I have vinyl flooring works great, I do use my bissell vacuum first to pick up most of what the dogs bring in. Then go over it with my cross wave. I highly recommend this if you have dogs like I said I have vinyl so it may be different but I do love Bissell products.

February 8, 2024

From BISSELL Homecare

If I could give it a 0 I would

Would Not Recommend

[This review was collected as part of a promotion.] First sign , it wouldn't turn on , second I couldn't get it to the right floor setting , and third it leaked fluids . Left streaks all over my hard wood floor I got this to make things easier but I will Just continue with a regular old mop it swiffer SAVE YOUR MONEY

February 8, 2024

From BISSELL Homecare

Response from bissellpwr

Oh no, Ang! You have a warranty with BISSELL and we're happy to help with your machine at support.bissell.com.

bissellpwrFebruary 20, 2024