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Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

3.9
3007
Review
 3.9 out of 5
3007 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.

Customer review summary generated by AI, including incentivized reviews.
3007 Customer Reviews

Ice maker broke 3 times in 3 years of usage

[This review was collected as part of a promotion.] Do not buy this, my icemaker broke 3 times in 3 years and we barelly use it. Super frustrated.

December 14, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareDecember 15, 2025

Not happy

[This review was collected as part of a promotion.] Brand new refrigerator and can't get the ice maker to work. Can't get the store who sold it to me to call me back. Very disappointed.

December 13, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareDecember 15, 2025

Beautiful refrigerator but …

Would Recommend

[This review was collected as part of a promotion.] Second week and enjoying the larger capacity versus the old LG counter depth. Problem after a week has cropped up with the ice maker overflowing and water is collecting in the lower drawer. Not what I expected this soon. Hopefully it will be corrected and we can then live with what should be a 5 star refrigerator.

December 12, 2025

From kitchenaid.com

Great features

Would Recommend

[This review was collected as part of a promotion.] Very roomy. I like all the door shelves for storage.

December 10, 2025

From kitchenaid.com

Great Refrigerator

Would Recommend

[This review was collected as part of a promotion.] This replaced my Built in KitchenAid of 15 years. This one so far works great, actually bought the floor model. Plenty of room and the love the led lighting inside along with the platinum color. Freezer is very spacious. Ice maker makes the smaller balls of ice which I really like. Overall very satisfied with my purchase.

December 10, 2025

From kitchenaid.com

Really like this fridge, very happy customer

Would Recommend

[This review was collected as part of a promotion.] We got this as a repllacement after the old 2 door, 3 drawer KitchenAid Fridge went out. Love the counter depth as it fits a lot better in our narrow Kitchen.

December 9, 2025

From kitchenaid.com

So much room!

Would Recommend

[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago so I’m still learning about all the features. I’m so impressed with the layout. There is so much space on the shelves, drawers, and in the doors.

December 9, 2025

From kitchenaid.com

Never Enough Ice

Would Recommend

[This review was collected as part of a promotion.] It’s a beautiful refrigerator inside and out. The main criticism is the ice maker and ice container are very small. There is never enough ice for a family of three. We have been buying a bag of ice and keeping it in the freezer. This shouldn’t be needed in an expensive new refrigerator.

December 7, 2025

From kitchenaid.com

Icemaker woes

Would Not Recommend

[This review was collected as part of a promotion.] Service required within first month. Told icemaker jam was an engineering problem.

December 7, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareDecember 10, 2025

AWESOME FRIG!

Would Recommend

[This review was collected as part of a promotion.] Just llove this Refrigerator! So stylish as well! Looks great in my new remodeled kitchen 😀

December 6, 2025

From kitchenaid.com

refrigerator

Would Recommend

[This review was collected as part of a promotion.] We bought a brand new Kitchen Aid refrigerator to replace our old Kitchen Aid refrigerator. We love the new one ! Same cubic ft but designed to give us much more storage! Happy with it!

December 5, 2025

From kitchenaid.com

Absolutely beautiful refrigerator!

Would Recommend

[This review was collected as part of a promotion.] I have never loved an appliance more! This fridge has all the best features in one appliance! It’s roomy and beautiful!

December 4, 2025

From kitchenaid.com

Waiting on Parts

Would Not Recommend

[This review was collected as part of a promotion.] Been waiting on parts since the refrigerator was delivered. Door open alarm is activated meaning no light in the refrigerator.

December 4, 2025

From kitchenaid.com

Repair opportunities

Would Not Recommend

Bought fridge 4 years ago - multiple service calls for not cooling main fridge compartment

December 2, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareDecember 5, 2025

Amazing

Would Recommend

[This review was collected as part of a promotion.] This is the best purchase. I am in love with it. Lots of light lots of room and gorgeous to look at.

November 30, 2025

From kitchenaid.com

The Look

Would Recommend

[This review was collected as part of a promotion.] Cosmetically very beautiful. Fits right in with a luxury kitchen. Keeps items cold. The freezer is on the smaller end but it fits well with smaller spaces. This is by far our favorite.

November 30, 2025

From kitchenaid.com

Has alot of great features.

Would Recommend

[This review was collected as part of a promotion.] So far everything is working well, it's really a nice refrigerator , very happy I purchased this refrigerator..

November 30, 2025

From kitchenaid.com

Beautiful Refrigerator!

In all honesty, we got this unit mainly for looks. There were some reviews that made me worry a bit but I think they all stem from bad delivery and that is why I made sure it was a smooth process. If you're the type that care about both form and function, this is your refrigerator. It fits soooo well in our modernized kitchen renovation and Im very sure it will fit a rustic themed kitchen as well. It is the center piece of our kitchen. The wood look trim and the tra layouts are super nice. The c...

November 30, 2025

From kitchenaid.com

Love the layout but did not work

Would Not Recommend

[This review was collected as part of a promotion.] Bought this a week ago. Never made ice. Slow to cool but did eventually. Then freezer quit working. Had repair out and needs a new compressor. Quality control?

November 26, 2025

From kitchenaid.com

Disappointed it needed service within a month

Would Not Recommend

[This review was collected as part of a promotion.] The ice maker was completely jammed up. Repairman called it an engineering defect and that we should avoid crushed ice.

November 25, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareNovember 26, 2025