
Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )
Ratings may include incentivized customer reviews.
What Customers Are Saying
The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.
Customer review summary generated by AI, including incentivized reviews.Great fridge. Different than any fridge owned.
Would RecommendWe love the appearance and quality of the fridge. We also LOVE the size and shape of the ice cubes! Took over 3 days to make ice though! It was a little alarming with no reason, or notes saying how long it could take
From Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish ) Verified Purchaser
Hard to open Freezer door is a dealbreaker
Would Not Recommend[This review was collected as part of a promotion.] Have never owned a kitchen aid refrigerator before but needed a counter depth frig for our new home, so purchased a counter depth, bottom mount, cafe style kitchen aid. The inside looks nice with faux hardwood trim and there’s ample space on the shelves and in the deli drawers. Produce is staying fresh. Door shelves are ok- hold a medium amount. But the dealbreaker for this refrigerator is the pull out bottom freezer drawer. It is so difficult ...
From kitchenaid.com
[This review was collected as part of a promotion.] I notice temperature does not seem consistent. It sometimes makes strange noises. But I love the look of it.
From kitchenaid.com
easy to use
Would Recommendgreat
From Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish ) Verified Purchaser
We really don't like this refrigerator
Would Not Recommend[This review was collected as part of a promotion.] Not crazy about this refrigerator. The doors are heavy and they don't easily close. The interior feels like it has a bit less room than my last refrigerator, and this one is taller. Both were counter-depth. It looks very industrial in our home compared to how it looked in the showroom. I regret purchasing this refrigerator
From kitchenaid.com
Broken icemaker
Would RecommendWe bought this beautiful fridge in 2023 and the icemaker stopped dispensing ice. We are yet to get Kitchen Aid to help rectify this situation. Help!!
From kitchenaid.com
We regret to hear that your Refrigerator is not living up to your standards. We apologize for the concerns that you are experiencing with your Refrig...
[This review was collected as part of a promotion.] Purchased this refrigerator for our new home a few weeks ago. Great looking appliance. Appreciate the ice and water dispenser are different not having to switch a button and use the same lever as others. Wish the shelves were adjustable to hold more high/larger items.
From kitchenaid.com
Example, great features
Would Recommend[This review was collected as part of a promotion.] It's nice and it gets cold. They want more words, so it makes Ice also
From kitchenaid.com
Looks and storage make this a great purchase
Would Recommend[This review was collected as part of a promotion.] Over a month ago we got this. Great looking inside and out. Love the ice maker and dispenser. Still learning how to pack freezer and load the frig. So far alot of room and places to store all different sizes and packages.
From kitchenaid.com
Nice refrigerator
[This review was collected as part of a promotion.] Very nice refrigerator. So far it is working well. Overall quiet when running. Looks nice with nice features.
From kitchenaid.com
[This review was collected as part of a promotion.] All and all I love it, but it makes a loud hissing noise every once in a while ( 7 times like a swooshing noise) very loud and weird. Not sure if that is normal or bot
From kitchenaid.com
Not as good as it used to be
Would Not Recommend[This review was collected as part of a promotion.] We purchased this refrigerator to replace the same model that stopped working after 7 years. We were under a time crunch, so we didn't have time to do the research on a new type of refrigerator and figured it would be easiest to get the same one again since we knew the features, functions, and that it would fit in the space. This fridge is of a lesser quality, louder, and not as good as the one we purchased 7 years ago. It is disappointing...
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your refrigerator and would like the oppor...
died in two weeks
Would Not RecommendFridge and freezer both stopped cooling after 2 weeks of use. Had hoped getting the nicer (more expensive) model would prevent that
From Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel with PRINTSHIELD Finish )
Thank you for sharing your experience with us. We apologize for the concerns you are having with your Refrigerator and would like to speak with you f...

Excellent Refrigerator
Would Recommend[This review was collected as part of a promotion.] We’ve had the refrigerator for about a week. So far it has been outstanding. It has plenty of space with several compartments for fruits, vegetables and dairy. Everything stays a an optimum temperature. The cubed ice is the perfect size. I did have to level the doors and the fridge itself but that was minor.
From kitchenaid.com
defective
Would Not Recommend[This review was collected as part of a promotion.] The unit makes a loud gurgling noise. I assume some of the piping was crushed when it was installed inside the insulation. A technician has visited but Kitchenaide required installing some useless isolation pads first. It is obviously not going to work. We are 2 month in now and getting it replaced has not gone well.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...
Spacious and practical
Would Recommend[This review was collected as part of a promotion.] This was a great purchase! The interior is elegant and practical. The shelves and drawers allow for very good use of the space and give great visibility of the contents. And the outer finish shows no fingerprints and is very easy to keep clean. One month in, no issues at all.
From kitchenaid.com
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...