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Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

3.9
3013
Review
 3.9 out of 5
3014 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.

Customer review summary generated by AI, including incentivized reviews.
3014 Customer Reviews

Great fridge. Different than any fridge owned.

Would Recommend

We love the appearance and quality of the fridge. We also LOVE the size and shape of the ice cubes! Took over 3 days to make ice though! It was a little alarming with no reason, or notes saying how long it could take

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Hard to open Freezer door is a dealbreaker

Would Not Recommend

[This review was collected as part of a promotion.] Have never owned a kitchen aid refrigerator before but needed a counter depth frig for our new home, so purchased a counter depth, bottom mount, cafe style kitchen aid. The inside looks nice with faux hardwood trim and there’s ample space on the shelves and in the deli drawers. Produce is staying fresh. Door shelves are ok- hold a medium amount. But the dealbreaker for this refrigerator is the pull out bottom freezer drawer. It is so difficult ...

September 21, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareSeptember 22, 2025

[This review was collected as part of a promotion.] I notice temperature does not seem consistent. It sometimes makes strange noises. But I love the look of it.

September 19, 2025

From kitchenaid.com

easy to use

Would Recommend

great

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We really don't like this refrigerator

Would Not Recommend

[This review was collected as part of a promotion.] Not crazy about this refrigerator. The doors are heavy and they don't easily close. The interior feels like it has a bit less room than my last refrigerator, and this one is taller. Both were counter-depth. It looks very industrial in our home compared to how it looked in the showroom. I regret purchasing this refrigerator

September 18, 2025

From kitchenaid.com

Broken icemaker

Would Recommend

We bought this beautiful fridge in 2023 and the icemaker stopped dispensing ice. We are yet to get Kitchen Aid to help rectify this situation. Help!!

September 16, 2025

From kitchenaid.com

Response from Consumer Care

We regret to hear that your Refrigerator is not living up to your standards. We apologize for the concerns that you are experiencing with your Refrig...

Consumer CareSeptember 16, 2025

[This review was collected as part of a promotion.] Purchased this refrigerator for our new home a few weeks ago. Great looking appliance. Appreciate the ice and water dispenser are different not having to switch a button and use the same lever as others. Wish the shelves were adjustable to hold more high/larger items.

September 10, 2025

From kitchenaid.com

Example, great features

Would Recommend

[This review was collected as part of a promotion.] It's nice and it gets cold. They want more words, so it makes Ice also

September 10, 2025

From kitchenaid.com

Looks and storage make this a great purchase

Would Recommend

[This review was collected as part of a promotion.] Over a month ago we got this. Great looking inside and out. Love the ice maker and dispenser. Still learning how to pack freezer and load the frig. So far alot of room and places to store all different sizes and packages.

September 8, 2025

From kitchenaid.com

Nice refrigerator

[This review was collected as part of a promotion.] Very nice refrigerator. So far it is working well. Overall quiet when running. Looks nice with nice features.

September 8, 2025

From kitchenaid.com

[This review was collected as part of a promotion.] All and all I love it, but it makes a loud hissing noise every once in a while ( 7 times like a swooshing noise) very loud and weird. Not sure if that is normal or bot

September 8, 2025

From kitchenaid.com

Not as good as it used to be

Would Not Recommend

[This review was collected as part of a promotion.] We purchased this refrigerator to replace the same model that stopped working after 7 years. We were under a time crunch, so we didn't have time to do the research on a new type of refrigerator and figured it would be easiest to get the same one again since we knew the features, functions, and that it would fit in the space. This fridge is of a lesser quality, louder, and not as good as the one we purchased 7 years ago. It is disappointing...

September 7, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your refrigerator and would like the oppor...

Consumer CareSeptember 9, 2025

died in two weeks

Would Not Recommend

Fridge and freezer both stopped cooling after 2 weeks of use. Had hoped getting the nicer (more expensive) model would prevent that

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Response from KitchenAidTeam

Thank you for sharing your experience with us. We apologize for the concerns you are having with your Refrigerator and would like to speak with you f...

KitchenAidTeamSeptember 19, 2025

KitchenAidBrand

Excellent Refrigerator

Would Recommend

[This review was collected as part of a promotion.] We’ve had the refrigerator for about a week. So far it has been outstanding. It has plenty of space with several compartments for fruits, vegetables and dairy. Everything stays a an optimum temperature. The cubed ice is the perfect size. I did have to level the doors and the fridge itself but that was minor.

September 5, 2025

From kitchenaid.com

defective

Would Not Recommend

[This review was collected as part of a promotion.] The unit makes a loud gurgling noise. I assume some of the piping was crushed when it was installed inside the insulation. A technician has visited but Kitchenaide required installing some useless isolation pads first. It is obviously not going to work. We are 2 month in now and getting it replaced has not gone well.

September 5, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareSeptember 5, 2025

Spacious and practical

Would Recommend

[This review was collected as part of a promotion.] This was a great purchase! The interior is elegant and practical. The shelves and drawers allow for very good use of the space and give great visibility of the contents. And the outer finish shows no fingerprints and is very easy to keep clean. One month in, no issues at all.

September 4, 2025

From kitchenaid.com