KitchenAid Counter-Depth 23.8-cu ft 3 -Door 36-in Wide with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Looks Great But VERY Poor Quality

We purchased over 9k in Kitchen Aid appliances in 2020 and now, have to replace TWO of them. This refrigerator is one of the two. We have had issues with this fridge very early on (ice dispenser, compressor) and have to contact our home insurance and Kitchen Aid over five times in the past few years. Last Summer the compressor on this unit went out and we paid for the replacement. Less than a year later, the same compressor has gone out and now we are forced to purchase a NEW fridge. We contacte...

Not just poorly built, it is unsafe!

I purchased the KitchenAid refrigerator, which came with a five-year warranty, it seemed like a great deal. However, after one year and four months, the refrigerator was unable to keep its internal temperature below 42 degrees, making the food unsafe. Tragically, my daughter landed in the ER, and we now suspect it was from spoiled food inside. After we identified the problem, they said they would replace the user interface. They also said they would charge me for the fix, claiming it wasn’t cove...

Horrible Product

We did a remodel and purchased all KitchenAid appliances. Installed October 2025. Happy with all other products but this is the worst freezer and fridge is only ok. The ice cream does not stay frozen (gets very soft and lots of ice) and bananas (which I had froze individually) freeze into one brown blob. Had a tech out twice and he said it was because the appliance has a defrost function that causes the freezer to potentially go to 40 degrees. He also blamed it on the sugar content of the ice...

Flawed designed, might be a lemon.

I’ve had this refrigerator for 4 months now. It is gorgeous, I will say that, and the fingerprint guard works well. However, it does not regulate temperature at all and I have condensation issues inside the refrigerator. My refrigerator is set to 37 degrees. The deli drawer is 30-32 degrees, the bottom shelf is 36-38 degrees, middle shelf is 40-42 degrees and the top shelf is 42-45 degrees. I have had eggs break from being frozen and had food spoil from being too warm at the same time. I have ha...

Love the design but not the quality.

Purchased in 2017. Within 18 months the “motherboard” died. After much complaining, kitchenaide replaced the refrigerator rather than repair it which I appreciated and also gave me an extended warranty which I also appreciated. About a year ago the ice dispenser stopped working because the ice would clump up. Multiple repair visits later and $ no one could figure out why it was happening. Each repair they tried didn’t work. So now we use ice trays which stinks but it is what it is. Also, the wat...

Super Happy 3 Months Later

[This review was collected as part of a promotion.] This is my first refrigerator purchase, and I couldn't be happier. The ice is the very best round size, the wood shelves look as good as they do in the picture, and having the double doors allows us to see everything.

Broke instantly. Warranty will take months.

This thing is a total clunker / piece of trash. It broke in 3 months. The warranty is basically useless. It has been two weeks with this thing broken and there is no end in sight. All my food is spoiled and Kitchenaid does not care at all. I am thoroughly disgusted with the entire experience. You will regret this purchase tremendously!!!

Not worth the price!

I purchased this KitchenAid refrigerator expecting reliability from a premium brand, but my experience has been extremely disappointing. From the recommended service partner Flamingo to Kitchen Aid's customer service and escalation's department terrible service for what is know to be a high end brand. The refrigerator has been non-functional since February 10, 2026, and despite multiple service appointments, the issue has still not been resolved. The initial diagnosis was incorrect, leading to ...

Nice looking refrigerator but makes constant noise

[This review was collected as part of a promotion.] I have owned this refrigerator for six weeks. The refrigerator looks great and has good functionality and features. However it constantly makes noise which sounds like a washing machine pump draining water. My kitchen is never quiet, and I can hear the noise in adjacent rooms. I have contacted my dealer to see what I can do to initiate a return as I am not happy with it and do not want to keep it.

Very average not worth money

Poor design for cold maintenance with ridiculously fat thick door storage and small Interior- have to hold both doors open to see what's inside Ice maker jams up as result Vegetables freeze Not worth it - wish we'd researched more carefully Very annoying and overpriced