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Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

3.9
3007
Review
 3.9 out of 5
3007 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.

Customer review summary generated by AI, including incentivized reviews.
3007 Customer Reviews

New fridge

Would Recommend

[This review was collected as part of a promotion.] Spacious and beautifully designed. Lots of tray scace

November 25, 2025

From kitchenaid.com

Beats the GE Profile

Would Recommend

[This review was collected as part of a promotion.] We bought this to replace a GE Profile that lasted about 5 years and had begun having problems circulating child air. First, this is a beautiful appliance. The lighting inside is amazing. The ability to adjust the door bins to preferred heights is nice. Some of the height positions are extremely tight though. The ice maker so far seems to be functioning and providing adequate ice. The only negatives I find at this point have to do with not bein...

November 24, 2025

From kitchenaid.com

Great features

Would Recommend

[This review was collected as part of a promotion.] Just right for me and My Wife, filtered water and ice dispenser. Soft close drawers and freezer door. So cool.

November 24, 2025

From kitchenaid.com

I love it!

Would Recommend

[This review was collected as part of a promotion.] I had a Kitchenaide fridge that lasted me for 25 years and I finally had to replace it but not because it was not running, but because the plastic shelves were falling apart. I absolutely love this fridge. It is beautiful and meets all my expectations. I am a total Kitchenaid fan because all of my appliances are still in great working order.

November 23, 2025

From kitchenaid.com

Broke just outside the 1 year mark

Would Not Recommend

Lowe’s is awful customer service sucks avoid shopping here I’ve had nothing but issues

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Response from KitchenAidTeam

Hello! We are sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear ...

KitchenAidTeamNovember 24, 2025

KitchenAidBrand

NOT WORTH THE PRICE TAG.

Would Not Recommend

[This review was collected as part of a promotion.] THIS IS A BASIC BUT ATTRACTIVE REFRIGERATOR. NOTHING SPECIAL FOR THE SUPER HIGH PRICE TAG. * IT ARRIVED WITH INDENT DING ON THE DOOR FRONT AND *A LOUD MOTOR SOUND WHEN IT DROPS A FEW ICE CUBES. AFTER ONE REPAIR IT STILL DOES, BUT NOW WITH AN *EXTRA GROWLS AND LOUD KNOCKS IN IT. * IT RUNS VERY LOUD INTERMITTENTLY THROUGHOUT THE DAY.** THE FREEZER IS A “BEAST” TO OPEN. ITS DEFINITELY A MUSCLE WORKOUT. * THE WATER & ICE DISPENSER ARE WEIRD. ...

November 22, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareNovember 24, 2025

Broken fridge

Would Not Recommend

[This review was collected as part of a promotion.] We bought this a month ago and after being plugged in for 3 days the ice maker quit. We have had a man come out 4 times and replace every part they told him to. No answeres and no phone call about next step.

November 20, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareNovember 21, 2025

Should not be sold! I think it’s a LEMON!

Would Not Recommend

We have had issues with this refrigerator from day 1. It took us 6 months to receive it and about 6 hours for it to break down. The first issue, the water line was cut, we think when the doors were installed. New doors were ordered but the repair man didn’t notice the line was cut. My son and I did. Second issue about 6 months in, the fan stopped working. Yes it was covered under the very limited warranty. But still days without a frig. Third issue and the most annoying….it stopped cooling a...

November 18, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareNovember 20, 2025

well I love the refrigerator is working just fine

Would Recommend

The refrigerator was delivered with some missing parts. The water filter, cap and the door was off the hinges to the water filter.

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Refrigerator space is limited

[This review was collected as part of a promotion.] I like the refrigerator/freezer and it looks very nice. But the space is very limited inside. It's hard to fit large bowls, 9 x 11 pans and tall containers. We have purchased a second fridge/freezer to also utilize.

November 17, 2025

From kitchenaid.com

Great Design, Great Functionality

Would Recommend

[This review was collected as part of a promotion.] This refrigerator is really good. Beautiful exterior and interior. Love the ice cubes and in-door controls. Great features like removable bins in the doors to enable cleaning.

November 13, 2025

From kitchenaid.com

Functionable refrigerator

Would Recommend

[This review was collected as part of a promotion.] This is a well designed refrigerator. I gave 4 stars in places only because the freezer space is limited. Love the handles away from the front so you can take hold easily. Also love the drawer handles inside so you don’t fumble around trying to open the drawer. The lighting is marvelous!

November 12, 2025

From kitchenaid.com

Good, but could be better.

Would Recommend

[This review was collected as part of a promotion.] This was a warranty replacement for our older model that is no longer available.

November 10, 2025

From kitchenaid.com

Read your Quick Start Sheet!!

Would Recommend

Once i figured out how to set it up I love it. No paperwork came with the delivery. I had to go to KitchenAid to get all the paperwork.

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[This review was collected as part of a promotion.] Nice well made refrigerator, it pays to buy a quality product

November 9, 2025

From kitchenaid.com

[This review was collected as part of a promotion.] So far after about a month, we love the refrigerator. We really like the styling of the interior of the refrigerator is super quiet icemaker does a great job. I just hope that things continue to go in a good way.

November 7, 2025

From kitchenaid.com

Flawless

Would Recommend

[This review was collected as part of a promotion.] Performs flawlessly. It is absolutely beautiful and extremely well made. It is a joy to own and use.

November 7, 2025

From kitchenaid.com

Beautiful and spacious

[This review was collected as part of a promotion.] I love the amount of space and shelves this refrigerator has. It’s also very quiet. The only criticism I have is the amount of light in the freezer. Maybe all of the lights are not working?

November 6, 2025

From kitchenaid.com