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Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

3.9
3013
Review
 3.9 out of 5
3013 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.

Customer review summary generated by AI, including incentivized reviews.
3013 Customer Reviews

Fridge looks great, Functionality is Horrible

Would Not Recommend

Icemaker has never worked properly. Ice bin has to be emptied often. Solid slabs of ice. Fridge leaks. Look at other brands that are more reliable

February 23, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareFebruary 25, 2026

William V

Would Not Recommend

[This review was collected as part of a promotion.] The right door had a small dent, I had to have a technician come to take a picture of it, got the new door in same dent same area!

February 21, 2026

From kitchenaid.com

Leaks Freon - Bad Design

Would Not Recommend

The unit has a poorly designed seal from the compressor and leaks Freon which causes the unit to stop cooling. First the feeezer gets a little warm and eventually it cannot cool the fridge either. Had tech here to try and get the joint to seal with no luck. Now I think I need to buy a new one. Yet my 20 year old Kenmore Beer Fridge still works like a champ. Pathetic.

February 19, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareFebruary 23, 2026

NewRefCme

Would Recommend

[This review was collected as part of a promotion.] The shelf space is not enough and can’t seem to adjust the shelves.

February 19, 2026

From kitchenaid.com

Beautiful Refrigerator, Poor Ice Maker

Would Not Recommend

[This review was collected as part of a promotion.] This seems like a good refrigerator, but we have had it a month and the ice maker quit working!

February 18, 2026

From kitchenaid.com

2 years later: decent product with no issues

Would Recommend

We've had this unit for almost two years and it hasn't had any major or minor issues. The only thing of note is that the exterior scratches fairly easily so be careful with magnets. We use the water dispenser/ice maker constantly and the latter has clogged only a handful of times. It's an easy solve: remove and break up the ice. We haven't used the removable marinating drawer once; seems like a bit of a marketing gimmick but maybe it's useful for others. If you refrigerator a lot of beverage...

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Awesoome unit

Would Recommend

We recently purchased this and it is a fabulous fridge!!

February 15, 2026

From kitchenaid.com

Love It!!

Would Recommend

[This review was collected as part of a promotion.] We were looking to replace our refrigerator and as soon as we saw this KitchenAid, we knew that was the one! Love the features and the lighting is excellent!

February 13, 2026

From kitchenaid.com

excellent features, spacious, a lot of compartment

Would Recommend

[This review was collected as part of a promotion.] I'm very happy with my purchase, great price , excellent product

February 13, 2026

From kitchenaid.com

DO NOT PURCHASE

Would Not Recommend

Purchased two years ago. The first one was a lemon. The replacement isn’t any better. Had it repaired SEVERAL TIMES. Lost hundreds of dollars in spoiled food. The fridge doesn’t stay cooled, all but the drawers… all the food in there freezes!

February 11, 2026

From kitchenaid.com

Response from Consumer Care

We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAi...

Consumer CareFebruary 11, 2026

Good product

Would Recommend

[This review was collected as part of a promotion.] A lot of room. Wish I had a picture of where to put everything. Lots of space

February 10, 2026

From kitchenaid.com

Kept going back to this model

Would Recommend

[This review was collected as part of a promotion.] After a lot of research and being totally overwhelmed. I kept going back to this one for its features and felling that KitchenAid had a good reputation. Have had it just little over a week. So far very happy with the purchase and down the road looking to replace other appliances with KitchenAid.

February 10, 2026

From kitchenaid.com

great depth

Would Recommend

[This review was collected as part of a promotion.] Received this refrigerator as an exchange for our 4 year old one (give or take) that could not be fixed. Inside is a little smaller than the one we had, but overall, this appears to be a great model (so far).

February 8, 2026

From kitchenaid.com

It's Beautiful!

Would Recommend

[This review was collected as part of a promotion.] We just remodeled with all new KitchenAid appliances. I am not disappointed with any of them. The refrigerator is gorgeous. It took us a while to unpack all the containers and gadgets it came with, but when it was all put together, it's a showstopper.

January 29, 2026

From kitchenaid.com

Very pleased with our new KitchenAid fridge

Would Recommend

[This review was collected as part of a promotion.] We have nothing but KitchenAid appliances and have been quite satisfied. When we came across this model and design, we just had to upgrade! It came packaged very well and fit perfectly(be prepared to remove ALOT of plastic and tape). I read and follow all owner manuals to the letter, so start-up and use went smooth and is working like a champ as I’ve come to expect. The space design allows for more efficient storage and use, and you can’t beat ...

January 28, 2026

From kitchenaid.com

Works fine, but we don't love the layout

Would Not Recommend

[This review was collected as part of a promotion.] We chose this counter depth model to gain more kitchen space in our remodel. In Kitchenaid, it was either this one or a 20 cubic foot model. While it claims 24' of space, it feels like much less than the 25' that we gave up with our old standard depth unit. The shelves have no adjustability up and down. Gallon storage is limited to the right door or the third shelf (if you retract the second shelf to make clearance for it). We would have lik...

January 27, 2026

From kitchenaid.com

Refrigerator went out after less than 3 months.

Would Not Recommend

[This review was collected as part of a promotion.] Refrigerator went out in less than 3 months. Two technicians have come out as part of my warranty and it still isn’t fixed. Now we won’t have food to get my family though the winter storm this weekend. Very disappointed.

January 23, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareJanuary 23, 2026

Efficient lay out

Would Recommend

[This review was collected as part of a promotion.] Had to replace our 12yo kitchen aid - this one has more cu ft despite being same size. Only 4 stars because water dispenses warm-room temp water, a the ice dispensers ice gets everywhere - ice machine is LOUD. Fridge stays cold tho- even tho its cabinet depth so that part is amazing

January 18, 2026

From kitchenaid.com

Great refrigerator.

Would Recommend

[This review was collected as part of a promotion.] It’s better than the side by side and easier to get to things. It also looks great inside and out.

January 17, 2026

From kitchenaid.com

KitchenAid - 23.8 cu. ft. 36" Counter-Depth French

Would Recommend

[This review was collected as part of a promotion.] Happy with this one. Looked at different options. This fits perfectly. Pleasantly surprised that it is quiet, love the french door, the blue light with the shelves looks amazing. Very happy this far...

January 12, 2026

From kitchenaid.com