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Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

3.9
3007
Review
 3.9 out of 5
3007 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.

Customer review summary generated by AI, including incentivized reviews.
3007 Customer Reviews

Love the features

Would Recommend

[This review was collected as part of a promotion.] Bought this in early November. Happy with compactness and how it fits in the kitchen. Appreciate the self closing drawers. Fruit and Vegetable drawers keep food fresh. Ice cubes maker is producing good amount. Wish the shelves were adjustable. Limited space to put tall groceries in like milk, creamer, etc. can only go in one side of refrigerator door or half to close one shelf halfway which makes space behind inaccessible. Some careful packing ...

January 3, 2026

From kitchenaid.com

Would Recommend

[This review was collected as part of a promotion.]

January 2, 2026

From kitchenaid.com

A notch above

(This review was collected as part of a promotion.) Fits in very nicely with other appliances. Finishing is excellent. Some nice touches that make a difference. Storage options are great. Lots of flexibility.

December 31, 2025

From kitchenaid.com

Great refrigerator like the style,freezer to small

Would Recommend

[This review was collected as part of a promotion.] I’m happy with this refrigerator that I buy it,recommended to buy it

December 31, 2025

From kitchenaid.com

Ice maker never has worked

Would Not Recommend

[This review was collected as part of a promotion.] Purchased for new build home and installed by appliance company before I moved in. Ice maker has never worked. Repair person has been out twice and it is still not fixed. I would have expected a brand new fridge to work. And be replaced not repaired.

December 30, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareJanuary 9, 2026

Seomewhat disappointed

Would Not Recommend

[This review was collected as part of a promotion.] Two issues that make me sorry that we purchased this model: 1) when you depress the water dispenser to fill a glass and then pull the glass away, water drips on the floor. It can be compensated for by leaving the glass under the spout for a split second, but that shouldn't be necessary. We know to do this, but when guests come to the house they assume it works like a normal water dispenser and I'm constantly wiping up water on the floor. . ...

December 28, 2025

From kitchenaid.com

Super Loud Ice maker

Would Not Recommend

[This review was collected as part of a promotion.] We have had this refrigerator for over a month now. The compressor for the in-door ice maker is extremely loud. It sounds like there is a semi-truck idling in our kitchen. Our guests at our holiday parties could not believe it was so loud.

December 28, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor...

Consumer CareJanuary 9, 2026

Beautiful styling

Would Recommend

[This review was collected as part of a promotion.] We’ve had our Kitchenaid for not quite a month now and it works great! We purchased it in black stainless, and have had many compliments on it.

December 28, 2025

From kitchenaid.com

Disappointed with KitchenAid Refrigerator and Ongo

Would Not Recommend

We purchased a KitchenAid refrigerator in the Winter of 2023 from Lowe’s, along with both the manufacturer warranty and an extended protection plan through Lowes for added peace of mind. Unfortunately, within the first year of ownership, we began experiencing multiple issues: a loud fan, food in the refrigerator section freezing, and the freezer not maintaining a consistent temperature, causing food to thaw and refreeze. We worked with the manufacturer during the first year to resolve the fan is...

Was this Review Helpful ?

Disappointed with KitchenAid Refrigerator and Ongo

Would Not Recommend

We purchased a KitchenAid refrigerator in the Winter of 2023 from Lowe’s, along with both the manufacturer warranty and an extended protection plan through Lowes for added peace of mind. Unfortunately, within the first year of ownership, we began experiencing multiple issues: a loud fan, food in the refrigerator section freezing, and the freezer not maintaining a consistent temperature, causing food to thaw and refreeze. We worked with the manufacturer during the first year to resolve the fan is...

Was this Review Helpful ?
Response from KitchenAidTeam

Thank you for submitting your review. We sincerely regret any concerns you are experiencing with your appliance.

Please be advised that th...

KitchenAidTeamJanuary 5, 2026

KitchenAidBrand

Great refrigerator with great features!

Would Recommend

[This review was collected as part of a promotion.] I bought this refrigerator a month ago snd love it!! Great quality!! The ice is smaller too which is nice.

December 25, 2025

From kitchenaid.com

Upgrade from whirlpool

Would Recommend

[This review was collected as part of a promotion.] We had the whirlpool model of this fridge and it started acting flaky after about 6 years. Liked the style and bought this on Black Friday for a decent discount. Hope it holds up better that the whirlpool. Had no problems with the ice maker.

December 24, 2025

From kitchenaid.com

Been enjoying it so far thank you

Would Recommend

[This review was collected as part of a promotion.] I’ve had this for about a month and a half now so far so good no issues been enjoying It’s many features.

December 24, 2025

From kitchenaid.com

Beautiful refrigerator; Compromised functionality

Would Not Recommend

I bought this refrigerator 3 days ago. The in-door ice bin is extremely small even for a two person household. Enough so, I would deem it a convenience feature. A second ice maker in the freezer compartment would make this unit a winner. As it is, I would call it completely inadequate. I am returning this unit. Sad to say so as it is a beautiful unit. Lack of functionality is a deal breaker. KitchenAid used to be a marquee brand; today it's average at best these days. I should have done better...

December 22, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ...

Consumer CareJanuary 8, 2026

So far so good

Would Recommend

[This review was collected as part of a promotion.] It’s working well so far. This is a replacement from an exact same make/model. It lasted 4 years, so we will see

December 21, 2025

From kitchenaid.com

So far so good

Would Recommend

[This review was collected as part of a promotion.] I’ve had the fridge for 9 days and it is all that I hoped it would be. I saw many negative reviews and was nervous about the cooling so I purchased a fridge thermometer. The temperature fluctuates 10+/- degrees, my garage fridge does too and it is not a Kitchen Aide product. I really like the lighting, storage, water dispenser and the ice is awesome. Very quiet and a slick sophisticated look.

December 19, 2025

From kitchenaid.com

Terrible

Would Not Recommend

[This review was collected as part of a promotion.] This is the loudest refrigerator in American history. It makes so many noises constantly.

December 18, 2025

From kitchenaid.com

Response from Consumer Care

Hello, We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help trouble...

Consumer CareDecember 18, 2025

Shelf height?

Would Not Recommend

[This review was collected as part of a promotion.] The only feature of this refrigerator that I do not like is the height between the shelves and that they are not adjustable. Why not?

December 16, 2025

From kitchenaid.com

My KitchenAid

Would Recommend

[This review was collected as part of a promotion.] I love this refrigerator. It is beautiful and works great. It fills the space I had nicely. I love the smaller ice cubes.

December 15, 2025

From kitchenaid.com

Great features love the wood inside makes it look

Would Recommend

[This review was collected as part of a promotion.] Always loved KitchenAid brand love the liability and they still look mixed with the wood inside great product

December 15, 2025

From kitchenaid.com