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Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

Ratings & Reviews for KitchenAid Counter-Depth 23.8-cu ft 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish )

3.9
3013
Review
 3.9 out of 5
3014 Reviews


72% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a spacious interior with adjustable shelving and specialized storage compartments. It features an elegant, modern design with bright LED lighting and easy-to-use features. However, there are frequent issues with the ice maker, temperature control problems, and noisy operation. Many customers also report reliability concerns, with the refrigerator breaking down within the first few years. Overall, while the product has some positive attributes, the consistent quality and reliability issues make it difficult to recommend.

Customer review summary generated by AI, including incentivized reviews.
3014 Customer Reviews

Could be a little more heavy duty for the price

Would Recommend

Love the smaller ice. The drawer rails are fragile and flimsy, afraid it won’t take much to break them. The condiment holders inside the doors come off too easily by accident. Overall, I like it and am happy with my choice.

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Practical and nice to look at

This is the nicest refrigerator I have ever owned

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Great Design

Would Recommend

[This review was collected as part of a promotion.] This refrigerator has great design. Kitchen Aid utilize the wood trim inside the fridge to enhance the luxury similar to luxury car. The door handles had red anodized cap end. It is an art piece and it is not seen in other brand. My last few fridge was LG, Samsung, KitchenAid and Maytag. My K-brand always die at 5th year and trouble to de-defrost. That is why I come back to KitchenAid. One of my major complain is the noise. It is ve...

October 5, 2025

From kitchenaid.com

Very roomy

[This review was collected as part of a promotion.] It’s a very nice refrigerator. We really like it so far.

October 4, 2025

From kitchenaid.com

So far it’s great

[This review was collected as part of a promotion.] So far so good 😊 nothing like the reviews I have read then again it’s only been 2 weeks. Great looking fridge stupid pullout wood shelve serves no purpose really useless.I will be calling for service on the large bottom drawer. Does not close right think it’s the soft close rails

October 3, 2025

From kitchenaid.com

Terrible fridge

Would Not Recommend

Fridge is 5 years old and a piece of junk! The thermostat on the control panel has went out 3 times since I’ve had it! When this goes out it causes your ice to melt and the top 2 shelves no longer are cool. I had the part replaced and less than 7 months it has went out again!! Now the replacement part is unavailable and I am going on 2 months without a fridge!! DO NOT BUY THIS FRIDGE!!!

October 2, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportu...

Consumer CareOctober 3, 2025

I like the freezer on the bottom allows storage

[This review was collected as part of a promotion.] I love my refrigerator and have received compliments from neighbors that they like the draws and the grey interior.

October 2, 2025

From kitchenaid.com

Love it

Would Recommend

[This review was collected as part of a promotion.] I love this refridgerator, lots of room, great lighting.

September 30, 2025

From kitchenaid.com

KitchenAid refrigerator

[This review was collected as part of a promotion.] So far we love our KitchenAid refrigerator!! We are very satisfied with our purchase! 👍🏾

September 30, 2025

From kitchenaid.com

[This review was collected as part of a promotion.] It's the newer version of my old fridge and I love the exterior water and ice feature but the freezer drawer is still really tough to open. I have to use two hands and tug to get it open.

September 29, 2025

From kitchenaid.com

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[This review was collected as part of a promotion.]

September 26, 2025

From kitchenaid.com

Bad warranty service

Would Not Recommend

We bought this refrigerator one ago. Then the compressor went out. It took two weeks before they came to repair it leaving us without a refrigerator during that time. It was a good refrigerator while it was working. Two weeks is too long to wait for service.

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Response from KitchenAidTeam

Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we ...

KitchenAidTeamSeptember 29, 2025

KitchenAidBrand

Great Fridge

Would Recommend

So far it’s been great. Only had it a week, so may need to update at a later date. I really like the soft close features on the freezer door and the crispers and interior trays. Also, the French doors close with very little effort which is very nice when you take a lot of stuff out and have your hands full. The ice maker took longer than expected to fill, but (and this might sound weird) the ice is more dense and clearer than on any fridge I have ever had. It’s much harder to chew than other fri...

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Great Fridge

Would Recommend

[This review was collected as part of a promotion.] Great looks and functionality. storage areas are fantastic

September 25, 2025

From kitchenaid.com

Pretty

Would Recommend

[This review was collected as part of a promotion.] Beautiful fridge nice design. Not a lot of room for big items. True to standard countertop size.

September 25, 2025

From kitchenaid.com

Sucks

[This review was collected as part of a promotion.] Makes NOISE LIKE CRAZY. Scratches on right side of door from the other door. Ridiculously sub-par. Hate it. But it sure is pretty.

September 25, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a hand...

Consumer CareSeptember 25, 2025

Will it be reliable?

Would Recommend

[This review was collected as part of a promotion.] Nice features but stopped dispensing ice & h2o within the first month. Powered off to reset which resolved.

September 24, 2025

From kitchenaid.com

Great design and great features!

Would Recommend

[This review was collected as part of a promotion.] I absolutely love this refrigerator. The interior design is spacious and well designed. I bought this refrigerator a month ago and so far so good!

September 23, 2025

From kitchenaid.com

Beautiful Fridge

Would Recommend

[This review was collected as part of a promotion.] This KitchenAid fridge is beautiful. I always thought they were beautiful and finally was able to purchase one. You can't go wrong with an American-made. I've had the other top name brands with two letters and the one that starts with an S. Let me just tell you, you can't get anyone to work on them. So here is to the hopes of easy service, but hopefully never need it.

September 22, 2025

From kitchenaid.com