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Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

3.9
472
Review
 3.9 out of 5
472 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.

Customer review summary generated by AI, including incentivized reviews.
472 Customer Reviews

Too small

[This review was collected as part of a promotion.] It is too small and the design prohibits much storage and the freezer section is soooo limited in space Not happy with my purchase

August 31, 2025

From kitchenaid.com

Good brand.

Would Recommend

[This review was collected as part of a promotion.] I bought a month ago and not completely satisfied. I have condensation between both door. The water distribution need 2 hands one for the cup and one to push. It would be nice to do it with only one hand. I general I like it.

August 29, 2025

From kitchenaid.com

It would have been so easy to make this perfect.

Would Not Recommend

[This review was collected as part of a promotion.] We’re enjoying our new KitchenAid refrigerator and hope that it is as dependable as our last 3 KitchenAid refrigerators were. 3 things did disappoint us are having to manually push the button to dispense water, manually shut off the ice maker when the top freezer drawer is open, and how noisy it is. Otherwise, we are happy.

August 29, 2025

From kitchenaid.com

Maintain the recommended temperature is hard

[This review was collected as part of a promotion.] The temperature in the refrigerator section seems to fluctuate by four degrees. I have had to readjust the temperature either lower r higher to maintain 37 degree. Sometimes after the doors shut for over eight hours, the temperature would go up to 41 or 42 degree and then at opposite to go below 33 degree when the doors kept shut for over eight hours so I have to adjust the temperature

August 28, 2025

From kitchenaid.com

Sure Not like our previous one!

Would Not Recommend

[This review was collected as part of a promotion.] We purchased this model for our new home and unfortunately are very disappointed. We had purchased the same model 13 years ago but it there is no comparison between the two. The components inside are very flimsy. The drawers inside are very sloppy when closing. The freezer drawer is a hard close rather than a smooth glide. All in all, it feels very cheap.

August 27, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ... Read More

Consumer CareAugust 29, 2025

Cold water

Would Not Recommend

[This review was collected as part of a promotion.] Keeps things colder and the water is very cold. The drawers thou seem like they r made cheaply, I feel like I’m breaking them a the time. Wish I would have got a bigger one, got store have of the things I did in it like my other one

August 26, 2025

From kitchenaid.com

[This review was collected as part of a promotion.] I don’t like the double doors like I thought i would

August 25, 2025

From kitchenaid.com

A lot of extras

[This review was collected as part of a promotion.] Loving our new fridge, including ice maker and water.

August 23, 2025

From kitchenaid.com

Efficient shelves and space

[This review was collected as part of a promotion.] I really like this new refrigerator. It is actually bigger than my old. The ice maker is huge Sometimes they fall out on the floor. I like it much more than my other one. Happy!

August 23, 2025

From kitchenaid.com

New frig

Would Recommend

[This review was collected as part of a promotion.] Really like the stainless steel, and the klarger size

August 22, 2025

From kitchenaid.com

Good so far

[This review was collected as part of a promotion.] We purchased the French door refrigerator in March. The ice maker stopped working. Trying to get a service call it fix it is ridiculous. They want the owner to troubleshoot the problem. You can't get anyone on the phone. Why offer a 1 year warranty just to jump through hoops to get it repaired.

August 21, 2025

From kitchenaid.com

Great fridge for small kitchen

Would Recommend

[This review was collected as part of a promotion.] After owning this refrigerator for a month, I am very happy with this purchase. It’s the perfect fridge for a compact space like my kitchen.

August 20, 2025

From kitchenaid.com

Fits in the space.

Would Not Recommend

This is an exact replacement for the same fridge that died after 5 years.

August 19, 2025
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[This review was collected as part of a promotion.]

August 16, 2025

From kitchenaid.com

Great features

[This review was collected as part of a promotion.] I love my new fridge, it holds a lot. Fits perfect in my newly remodeled kitchen. Everything in it is very visible and easy to access. I have always wanted a French door fridge, love how sometimes I only need to open one side. It really looks great and stylish. Love the see thru drawers with adjustable shelves as needed. I would totally recommend it.

August 16, 2025

From kitchenaid.com

Perfect fit and size

Would Recommend

[This review was collected as part of a promotion.] Purchased this after seeing the one at a family house. I love the size and the drawers and the large areas for storage on the inside doors

August 14, 2025

From kitchenaid.com

DON’T DO IT!!!

Would Not Recommend

I called myself doing the write thing and spending more money on a quality product by buying Kitchen Aid. HUNK OF JUNK! Lip stick on a pig if you will… less than 3 years since we purchased this almost $3k fridge from Lowe’s. Buy the cheapest one you can and save your money. You will be replacing it in 2-3 years anyways. Do not recommend KA. Not worth the extra. My nearly $3k oven/stove combo doesn’t cook food thoroughly and heats unevenly so KA is just bad across the board. Lesson learned. Hope ...

August 14, 2025
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Response from KitchenAidTeam

Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we ... Read More

KitchenAidTeamAugust 20, 2025

KitchenAidBrand

Excellent Frig

Would Recommend

[This review was collected as part of a promotion.] Very nice frig but I'm confused as to why the right hand door auto-closes. Makes it a bit awkward to stock the shelves and arrange food.

August 12, 2025

From kitchenaid.com

Great quality!

Would Recommend

[This review was collected as part of a promotion.] Really enjoying my new refrigerator keeps everything cold and well organized

August 11, 2025

From kitchenaid.com