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Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

3.9
472
Review
 3.9 out of 5
472 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.

Customer review summary generated by AI, including incentivized reviews.
472 Customer Reviews

Great look but lack main features

Would Not Recommend

[This review was collected as part of a promotion.] We bought the entire kitchen appliances from KitchenAid 4 months ago ,the Refrigerator looks cool but lack main features like water dispensing not on out side or doesn't have any water storage pitchers ,every time when need water you have to open the fridge and not only that the placement of water dispenser is so off it is very difficult to get water too. Also the Freezer capacity looks big but actually it holds very little otherwise with these...

January 27, 2026

From kitchenaid.com

Counter Depth Refrigerator/ Freezer

Would Recommend

[This review was collected as part of a promotion.] I love this refrigerator. It has added a few inches to my kitchen floor space. It has excellent refrigerator and freezer space. Having the water dispenser on the interior is a good feature.

January 19, 2026

From kitchenaid.com

Not as good as first KitchenAid refrigerator

[This review was collected as part of a promotion.] I bought this 6 weeks ago and needed to have service as it at times was making a fairly loud vibration noise. Service person couldn't really determine the cause, but he did open area in the back found nothing so closed things up. Since then, I haven't heard the vibration noise?? Also, the interior drawers are less substantial as my previous frig. I miss the narrow shelf in the freezer.

January 10, 2026

From kitchenaid.com

Good value

Would Recommend

[This review was collected as part of a promotion.] I have had it for several months now. It looks very high end, and I feel it was a good value. It does its job of keeping food cold, and looks good in my kitchen.

January 7, 2026

From kitchenaid.com

2 times came to remove and install. Still can’t

Would Not Recommend

Using lowe’s was a mistake

January 4, 2026
Verified Purchaser
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Response from KitchenAidTeam

Hi there! We're genuinely sorry to hear about the experience you had with Lowe's. While our reviews focus on the product itself, we absolutel... Read More

KitchenAidTeamJanuary 5, 2026

KitchenAidBrand

So far, so good!

Would Recommend

[This review was collected as part of a promotion.] We bought this about 3 weeks ago after our 8 year old LG fridge stopped working. As others have said, it’s a bit noisier than our last fridge, but we’re used to it now and it’s not too loud. We decided on a Kitchen Aid after discussions with repair folks. How ridiculous is it that refrigerators are expected to last 8-10 years now?!! As a 50-something person, I’m grateful that I remember large appliances lasting 20+ years… I digress and I am hop...

January 4, 2026

From kitchenaid.com

Nice

Would Recommend

[This review was collected as part of a promotion.] Needed to replace a 16 year old Kitchen Aid fridge. . Had specific dimensions to work with, luckily this model for the bill. Nice quality and very quiet. Roomy for the size.

January 4, 2026

From kitchenaid.com

Looks great but ice/water lacking

Would Not Recommend

[This review was collected as part of a promotion.] Bought this 3 months ago. Fits our space beautifully. Our concern is with the water/ice. The ice is not keeping up with our family of 4. Like the ice bucket fills up with about 1" of ice each day. Also, the water dispenser is soooo slow. Took 4 1/2 minutes to fill up my 30 oz Stanley cup. I have a repair man coming next week as this can't be normal?

January 3, 2026

From kitchenaid.com

Kitchen Aid 20 cu. ft. White refrigerator

Would Recommend

[This review was collected as part of a promotion.] I’ve had the refrigerator a week. I am so glad we did not get ice maker on the top- it makes so much more room on the door for drinks and other items. The freezer is not very big in space but good for us. Counter depth was key - it doesn’t stick out much which looks nice- I do notice it is very loud

January 3, 2026

From kitchenaid.com

Quiet, efficient, with nice features.

Would Recommend

[This review was collected as part of a promotion.] I've only had this for about 10 days, but in that time I've come to appreciate how quiet and efficient it is, maintaining the low temperatures within without the motor running all the time. Offers plenty of shelves. Has automatic ice maker and filtered water dispenser.

December 30, 2025

From kitchenaid.com

Great Buy

Would Recommend

[This review was collected as part of a promotion.] We purchased this with our double oven and are very happy with the two together.

December 29, 2025

From kitchenaid.com

We really like the simplicity of the refrigerator.

Would Recommend

[This review was collected as part of a promotion.] We did a lot of research on refrigerators and liked this one

December 26, 2025

From kitchenaid.com

Good Refridge

Would Recommend

[This review was collected as part of a promotion.] Overall good Refrig. The Refrigerator section is good, well designed, door shelfs could have a lower lip on a few. My only concern is the ice machine. It takes too much area in the freezer. For myself and my 3 family members, we never have used even close to the volume of ice stored. I'll suggest smaller storage tray, allowing for more food storage.

December 22, 2025

From kitchenaid.com

Perfect for a small family

Would Recommend

[This review was collected as part of a promotion.] I love this refrigerator and am so happy I made the decision to purchase this model. I like the water dispenser inside the frig - no more run lines down the front. The ice maker is quick. The shelves are perfect for the needs of my small family and the counter depth gives me more space in my kitchen. My veggies are staying fresh.

December 22, 2025

From kitchenaid.com

So far, so good …..

Would Recommend

[This review was collected as part of a promotion.] The refrigerator looks and runs well. I am disappointed that not physical manual or directions came with it. Not even a little start up flyer! My only other complaint is that the draws are loose and move around sideways as I open and close them.

December 20, 2025

From kitchenaid.com

Everything works as advertised

[This review was collected as part of a promotion.] Had the unit about a month and working as advertised. Love counter depth refrigerators even though they are a hair smaller. Ice maker does have some slight overflow issues and 1 or 2 will fall out when you open the drawer but it isn't a big problem. Thought to fill a glass of water with one hand.

December 18, 2025

From kitchenaid.com

Plenty of room

Would Recommend

[This review was collected as part of a promotion.] We bought this Kitchenaid refrigerator a month ago. It has less features than our previous one, but the ice maker works great, we are getting used to getting filtered water from inside the door, and it is quite roomy, so we are pleased with it.

December 16, 2025

From kitchenaid.com

Drawer Issues

Would Not Recommend

[This review was collected as part of a promotion.] The middle cheese/lunchmeat drawer is wonky and opens crooked. It seems to be not well-constructed. I had a repairman come and he said this is not a thing he can remedy. I guess it’s just poor design?? Also, the freezer drawer is not 100% Stable when you open it. I pull from one side and it goes crooked when it opens but doesn’t do that when you pull it open from the other side. Seems also very poorly designed. Kitchenaid used to be of higher q...

December 16, 2025

From kitchenaid.com

Would like a quitter refrigerator.

Would Recommend

[This review was collected as part of a promotion.] I guess when the water is cycling in the refrigerator it is loud along the ic dropping is very loud.. I wish the shelves in the refrigerator were taller. It’s like a jig saw puzzles to figure how to get things in the refrigerator. I do like that the sides are not stainless steel.

December 15, 2025

From kitchenaid.com

Cheap flimsy drawers

Would Not Recommend

[This review was collected as part of a promotion.] I like the refrigerator but the drawers are cheaply constructed and move around a great deal when used.

December 14, 2025

From kitchenaid.com