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Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

3.9
472
Review
 3.9 out of 5
472 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.

Customer review summary generated by AI, including incentivized reviews.
472 Customer Reviews

Newer version

[This review was collected as part of a promotion.] This is the exact same model we had before with small changes. The drawers are not as sturdy. The ice machine has an easy on/off switch. We had condensation in the refrigerator section and we saw a note on the door frame.”if you have condensation do this…”. I was just about to call in because the condensation from the door was dripping on the floor. No drips today. All in all I am pleased so far.

September 14, 2025

From kitchenaid.com

New Refrigerator

[This review was collected as part of a promotion.] I didn't realize the inside was so much smaller than a standard model until I started putting our food in it. Several ice cubes fall out the back and to the floor at the front every time we open the freezer. The refrigerator has a low rattle I cannot find.

September 14, 2025

From kitchenaid.com

[This review was collected as part of a promotion.] Purchased as part of kitchen remodel. Right away noticed loud thunk sound coming from inside freezer. Turned off ice maker. Less than a year old and seal around door is splitting. Wish products were better made. But the food is cold and ice can be made in a plastic tray.

September 14, 2025

From kitchenaid.com

poor quality/durability

Would Not Recommend

[This review was collected as part of a promotion.] I would have liked to give it a better rating but the vegetable bins, cold cut drawer are so flimsy as compared to the same model I have (now in the garage) and do not fit in the tracks so the drawers move from side to side. It is not the quality I have on the previous refrigerator or comparable to the quality I have for the Microwave/Oven combo or the dishwasher. Durability/quality is not something I would associate with KitchenAid. It's a...

September 12, 2025

From kitchenaid.com

20 cu. ft. 36-Inch Width Counter-Depth French Door

Would Not Recommend

[This review was collected as part of a promotion.] This is a lot smaller than my previos LG. The shelves can't hold as much cooked food, ingredients for next day of cooking, and beverages.

September 7, 2025

From kitchenaid.com

i like humidety option botton

[This review was collected as part of a promotion.] i bought this 6 weeks ago and inside layout serves my needs. the only concern I have, that panel that flips on left side of the door [facing this fridge] like in the middle of if is, lightly warm, at times Will this speed up breakage of this refrigerator ?I have refrigerator part set up on 38 degrees an freezer on zero. I would appreciate your comments , also handles could be making less noise when opening or closing

September 6, 2025

From kitchenaid.com

Great refrigerator except for water dispenser.

Would Recommend

[This review was collected as part of a promotion.] We love our new refrigerator but would like to point out one issue and that is with the interior water dispenser. Our prior Samsung french door, bottom freezer had an interior water dispenser that was activated by pressing the rim of the glass against the button and the water would come out of the spout located just above the glass, requiring one hand which was very convenient. Our new fridge has the button that activates the water located abov...

September 6, 2025

From kitchenaid.com

Already having issues

Would Not Recommend

[This review was collected as part of a promotion.] I bought this fridge a few months ago and already have someone coming to repair it…it does have nice esthetics but i fear this issue likely wont be the first. For now, disappointing and inconvenient. A 3rd party repair company came out to “look at it” and they said, it could be this..it could be that. We will order a new sensor and go from there. Very disappointing that we didnt get a better 3P service to look at it. Still waiting for the “part...

September 5, 2025

From kitchenaid.com

Noisy

Would Recommend

[This review was collected as part of a promotion.] Good looking refrigerator but noisy. What is the wood shelf for?

September 5, 2025

From kitchenaid.com

A fridge with style

Would Recommend

[This review was collected as part of a promotion.] I bought my frigerator a month ago and I love it. I wanted a counter depth fridge and it fits the bill.I like how the doors close. The doors have a great seal.Thanks for making a true counter depth fridge.

September 5, 2025

From kitchenaid.com

Good size and chills well

[This review was collected as part of a promotion.] This is a good size refrigerator for a Medium sized kitchen. It does not stick out far from the cabinets but the doors open easily. The internal water spout a d ice maker work great.

September 5, 2025

From kitchenaid.com

Fine refrigerator.

Would Recommend

[This review was collected as part of a promotion.] I have had this unit for a month, and it works just as it should. The bins are great - especially the ones on the doors. - easy to load and easy to see what is in each. The only suggestion I have is that the doors, and the freezer door, have to be purposefully closed - I have found two doors partially opened so I have learned to look twice to be sure they are fully shut.

September 4, 2025

From kitchenaid.com

Wanted to love it….

Would Not Recommend

[This review was collected as part of a promotion.] I want to love this as I love the dishwasher and stove. The freezer drawer doesn’t shut all the way so you have to pay close attention to make sure it closes. The ice maker leaks water causing a solid block to form - in the ice tray and drips down the back corner and under the drawer. I would not buy this model again.

September 2, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareSeptember 3, 2025

So so

Would Not Recommend

[This review was collected as part of a promotion.] We have had the refrigerator for a week. It replaced a 12 year-old Electrolux fridge. The interior is not as sturdy as the Electrolux and we wonder how long the produce and pantry drawers will last. The stainless steel door had a slight wave in it. Overall, the quality is lower than Electrolux. We just hope it lasts at least 12 years.

September 2, 2025

From kitchenaid.com

Ice maker quit after 3 weeks!

Would Not Recommend

[This review was collected as part of a promotion.] We’ve had the new appliance or only one month and three weeks in the ice maker quit working! Service call comes next week. Hoping it’s a quick and permanent fix

September 1, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareSeptember 3, 2025

Poor Quality

Would Not Recommend

This KitchenAid costs $1,999.00, so a $2,000.00 refrigerator. The first counter depth I ordered was 21.5 cubic feet and just shy of fitting in my space, and the water system did not work. So it went back in exchange for the one delivered today. I bought my home a few months ago, the Old refrigerator was a Samsung and dark, and the rest of my appliances are KitchenAid. So I set out to replace the Samsung with a KitchenAid. The first that was broken was very nice quality for $600,00 more compared ...

September 1, 2025
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