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Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified

3.9
472
Review
 3.9 out of 5
472 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The refrigerator has a mixed reception. Many customers praise its appearance, features, and functionality, describing it as high-end and roomy with a water dispenser and adjustable shelving. However, some report issues like excessive noise, poor door seals, and lower-than-expected cooling performance. There are also concerns about build quality and the high cost of the water filter.

Customer review summary generated by AI, including incentivized reviews.
472 Customer Reviews

Nice frig.. with reservations

Would Recommend

[This review was collected as part of a promotion.] I needed to find a refrigerator that was counter depth. This fit the bill even though It did not have the fingerprint resistant finish I wanted. My last frig was a Kitchen Aid and was till working fine when I sold my house. I'm not keen on the handles because they stick out so far which really offsets the whole reason for the counter depth. The water dispenser stopped working less than 2 months after delivery. I'm hoping this model that is mor...

March 18, 2026

From kitchenaid.com

Great design

Would Recommend

i bought this a month ago and it looks too good and works good

March 13, 2026

From kitchenaid.com

Great fit / finish.

Would Recommend

[This review was collected as part of a promotion.] OK, I guess. I'm told to keep typing to meet the requirements.

March 11, 2026

From kitchenaid.com

Keeps the food cold.

Would Recommend

[This review was collected as part of a promotion.] I needed a new fridge so I got this one.thats all.

March 10, 2026

From kitchenaid.com

Perfect Fit

Would Recommend

[This review was collected as part of a promotion.] This is a great unit. Just wish the freezer had more holding power. Inside water feature is nice. The size fit perfectly in the designated space I had. One of the main reasons I purchased this model. Can you send me a video on how to change the water filter if available. I’ve always been a Kitchen Aid appliance customer. Refrigerator, Range, Dishwasher and microwave. Very satisfied with them all.

March 6, 2026

From kitchenaid.com

Scotts Opinion

Would Recommend

[This review was collected as part of a promotion.] Very nice refrigerator, sold to me from a very nice company, Don's Appliance.

March 6, 2026

From kitchenaid.com

Very Nice but Loud

Would Recommend

[This review was collected as part of a promotion.] Looks great, the room is great but it is very loud when the ice maker is working. Love how it has a reminder to close the door if it isn’t closed all the way. Hopefully the fridge lasts a long time

March 1, 2026

From kitchenaid.com

Perfect size / depth.

Would Recommend

[This review was collected as part of a promotion.] The physical size and the inside design in perfect.

March 1, 2026

From kitchenaid.com

Great value for the price.

Would Recommend

[This review was collected as part of a promotion.] While this unit is a great value for the price–clean, sleek appearance, the inside drawers and shelves are fairly flimsy and cheap.

February 26, 2026

From kitchenaid.com

Don’t waste your money.

Would Not Recommend

[This review was collected as part of a promotion.] Bought this 10/25. Water dispenser dripped immediately. Whirlpool has been out 5Xs, replacing one part at a time. It’s now 2/26, still drips and another wait for part response.This will be 6 visits over 4 months.

February 21, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareFebruary 24, 2026

Disappointed

Disappointed in the quality of this refrigerator. After 7 years had to replace with the same fridge due to difficulty finding size. The new model is very cheaply made. The drawers are very flimsy. There are small details that have been overlooked compared to older models. There are screws that show on the side of the shelves (see pics of old and new) and also the door hinges on the bottom of doors are stainless steel whereas the old ones were black and looked a lot cleaner (see pics). Unfortuna...

February 20, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ... Read More

Consumer CareFebruary 23, 2026

Not what I expected

Would Not Recommend

[This review was collected as part of a promotion.] We spent more money thinking the drawers and shelves would be nicer than the current standard. We were wrong. After just four months the “stainless” is rusting. We have all stainless in our kitchen so this is not a moisture issue. The drawers have no guides and just flop around when opening and closing. The shelves can’t be changed because of a horizontal bar in the middle of the unit.

February 19, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ... Read More

Consumer CareFebruary 20, 2026

Looks Great But .....

[This review was collected as part of a promotion.] Looks great but inside drawers are not very stable. They move around when opening/closing - service tech says there is no fix. Temperatures for inside and freezer are consistent, noisier that same 20 year old KitchenAid model we replaced. Do not like fixed divider in the freezer which prevents us from freezing larger items.

February 19, 2026

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ... Read More

Consumer CareFebruary 19, 2026

door alarm to soft

Would Not Recommend

[This review was collected as part of a promotion.] Door alarm is to soft and takes to long to be set off. Freezer compartment smaller than expected. It was what installed in the new home I bought. Maybe theres a setting for alarm not sure.

February 19, 2026

From kitchenaid.com

Refrigerator

Would Recommend

[This review was collected as part of a promotion.] No issues, all is working good, very easy to keep clean, thank you

February 18, 2026

From kitchenaid.com

Cheaply made

[This review was collected as part of a promotion.] This refrigerator is not made as well as the iKitchensid ref that I had. The center drawer is cheap and slides poorly. BTW where is the crisper I have been waiting for 2+ months for it so I can use it in my Kitchensid microwave.

February 10, 2026

From kitchenaid.com

could use some design improvements

Would Recommend

[This review was collected as part of a promotion.] Aesthetically wife likes it. Could use a couple of design changes to improve it. 1) the pull out drawers have handles that face up so your hand lays down into them. This is going to get nasty, and will catch stuff. Should have cupped it up so that it can't hold "stuff." 2) water dispenser requires 2 hands, one to hold the cup, the 2nd to push the dispense button. Seems like they are moving backwards here..most dispensers activate when y...

February 2, 2026

From kitchenaid.com

Not the appliance I am accustomed to.

[This review was collected as part of a promotion.] This is the exact refrigerator that I had in my previous home and I find myself disappointed with several things. (1) No butter storage with a cover. (2) Left side door does not close easily. (3) Freezer door does not close easily.

January 29, 2026

From kitchenaid.com

Nice looking fridge

Would Recommend

[This review was collected as part of a promotion.] Had a whirlpool that was the same basic design and replaced it due to a kitchen remodel. Like the appearance. Lost some space by going with a counter depth but it is enough for us. Like the water filter push button dispenser. No more Brita pitcher.

January 28, 2026

From kitchenaid.com