Ratings may include incentivized customer reviews.
What Customers Are Saying
The Ecobee security camera offers clear 1080p video, a wide 180-degree field of view, and advanced motion detection and person tracking capabilities. Many users find the camera easy to set up and integrate with the companion app for remote monitoring. However, some customers report frustration with the required subscription to access key features like video recording, as well as occasional connectivity issues and false motion alerts. Additionally, the camera can get quite hot during use.
Customer review summary generated by AI, including incentivized reviews.Good vision day and night, too sensitive motion
Would RecommendCamera image quality and panning (zooming) work great day and night, and audio is also good. Motion sensitivity is too much as flying insects can trigger events.
From Ecobee
Great product
I'm using this product for a few months already, and it has been a great experience. Easy to use, easy to install, and the best part: easy to turn on/off. Besides it, the sensor does what promises, as notifying about movements when active, and shutting down the AC when doors are open
From Ecobee
Great product for my needs
Would RecommendI've got a door that, while it's on a closer, the door doesn't close completely and needs human assistance. The ecobee SmartSensor for doors does a great job of alerting me when the door is still ajar and even gets my attention when it shuts off the a/c! I love it!
From Ecobee
Amazing addition to our Rental
Would RecommendWe added the Ecobee sensors to the doors in our rental unit. We get notifications if the doors are left open for more than 5?minutes the AC will shut off. Or if the humidity is high we get a notification.
From Ecobee
Not worth it
Would Not RecommendI had them for about a week, I wanted to manage my AC better, stop when the windows are open and resume when they're closed again. But the only way to do that is with the full security premium.
From Ecobee
Easy Set Up - Great Camera
Would RecommendWe have one SmartCamera in our great room (downstairs) to monitor our home while we are away and at night while sleeping (upstairs). The video is clear, easy to pan the area, zoom in etc. We have activated the siren and voice, it is a pretty amazing piece of technology. Highly recommend!!
From Ecobee
Requires Subscription for any use
Would Not RecommendVery frustrating that this product requires a subscription to the security service just to use the open/close feature to stop your HVAC. It’s not clear from the product description that that’s the case. The product is effectively a brick if you don’t subscribe. I returned.
From Ecobee
Thanks for your feedback regarding ecobee SmartSensor for doors and windows. I'm happy to pass along your feedback regarding the pause heating or cool...
Good image
Would RecommendJust bought my 3rd camera, very happy with the image and panning capabilities
From Ecobee
Very disappointing products
Would Not RecommendI’d always heard positive things about ecobee thermostat products. Same can’t be said for cameras or sensors. Both cameras fall off their mounts often, the glass front of one smashed already (~3 months in). The sensors can’t maintain connection to the camera and the camera freezes constantly when they are connected
From Ecobee
That's definitely not the experience we want you to have! Please reach out to our Customer Support team at ecobee.com/get-help for troubleshooting ass...
Its just om
Would Not RecommendCamera doesn't catch movement right in front of it at times. Have it set to capture all motion but it doesnt always.
From Ecobee
That's definitely not the experience we want you to have with ecobee SmartCamera. Please reach out to our Customer Support team with the email registe...
Camera is excellent….app is bad
Would Not RecommendThe camera quality is excellent. However, the live view is not reliable. It takes a few refreshes for the live video to come up on a regular basis. I do not have this problem with Ring subscription. Need to improve.
From Ecobee
Thanks for your feedback regarding the ecobee app experience. We're always looking for ways to improve. Please reach out to our Customer Support team ...
Ecobee Smart Camera
Installed the camera three weeks ago; it has worked flawlessly. Works well in system with our Ecobee thermostat and extra door security sensors.
From Ecobee
Love it
Would RecommendWhat a great product and love the info given. This helps us monitor our guests
From Ecobee
Best Investment Ever!
Would RecommendAre you one of those families who likes to air out their home, by opening windows and doors. We are, even in the winter. Life Before SmartSensors, we were both heating and cooling the outdoors when doing so. Now, I open my doors whenever I need to and get all that fresh air in, knowing that my SmartSensor's will turn the system off! I love this degree of confidence in a system. I can say, that every EcoBee product we have added to our home has been a great decision for our family and our pl...
From Ecobee
Easy to instal. Great features.
Would RecommendI’ve been using this product for several weeks now. As a sensor for our smart thermostat, it’s awesome. If the door/window is open for more than 5 minutes, it deactivated the central air so that we don’t waste energy. I’ll be looking to pick up another set for other doors and windows in the house.
From Ecobee
Even temps in great room
Would RecommendWe have 2 zones on opposite sides of the house, our great room which is located in the middle of the zones, was always too hot or cold. I put two SmartSenors in the great room hoping it would even out the fluctuations. It has worked wonderfully to achieve the results I was hoping for.
From Ecobee
Easy-to-use
Would RecommendThis was super easy to install. I would recommend. Talked to some installers and said it was the best.
From Ecobee
Several Points
Would Not RecommendHave it with Apple Kit and very limited functions with apple kit. Also away function incl geofencing seems not to work properly or takes too long until it switches to away. That is not energy star, no sense keeping cooling/heating ignoring that we are away, for what. Nest seems to make this better. Also sometimes compressor isn’t switching on (switch time) but it doesnt say why, which restriction isnt let it start. Door/windows eco fuctions switches off compressor without resoecting compressor...
From Ecobee
indoor Camera
Would RecommendThe camera is a welcome addition to our home. It is great as security and as a way for my son to keep eye on elderly parent. Was amazed yesterday went to doctor and got message on phone " looks like no one is home, should I set alarm to away" Now that is real security.
From Ecobee
Added a Smart Camera
Would RecommendI bought this product knowing that I wouldn't be using it 24/7 and was still pondering my decision when it was delivered. I wanted something that I could activate when all family members were away for extended hours or days, never intending to keep an active video camera engaged and filming all household movement. I programmed the camera specifically so that when I geofence away from the house it asks me if I want to arm it.This is one of the options that allows me and only me to control the sec...
From Ecobee

Thanks for your feedback. At this time our pause heating or cooling when a door or window is left open feature is part of ecobee Smart Security but I ...