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23.25-in W x 19.5-in H Black Electric Fireplace Insert

Ratings & Reviews for Dimplex 23.25-in W x 19.5-in H Black Electric Fireplace Insert

4.7
820
Review
 4.7 out of 5
820 Reviews


100% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product features a realistic and visually appealing flame effect that provides a cozy ambiance. Customers are satisfied with the lifelike appearance, especially in low lighting. The insert is easy to set up and operate, with a remote control for convenient use. While the heat output is modest, most customers are pleased with the supplemental warmth it provides and appreciate being able to enjoy the fireplace atmosphere year-round without the mess of wood.

Customer review summary generated by AI, including incentivized reviews.
820 Customer Reviews

Adds charm

Looks good, could put a little more heat, we like it

January 18, 2016

From Electric Fireplaces Direct

Dimplex 23- Inch electric fireplace insert.

My husband and I really like our new fireplace insert, but were disappointing with the amount of heat it gives off. You have to be about 6 inches from the fireplace to even feel it. More heat forced out through the front would make it feel more realistic. I do like the ambiance of it and that it is clean unlike a wood burning fireplace.

January 8, 2016

From Electric Fireplaces Direct

Wow just wow

Everything was just great. Was here fast, easy to open, easy to set up. It looks beautiful and have enjoyed it everyday.

January 7, 2016

From Electric Fireplaces Direct

A nice faux flame.

As a senior, I enjoy the added warmth to my environment for not merely the heat, but as a focal point for reverie. The ""flames"" offer a visual resting place that often brings about fond memories. From a practical and life style aspect, of course, no longer being challenged by heavy logs and cleaning out soot is a positive. The shipping was immediate and the protective packing was next to a work of art. My mild criticism has to do with the reflections of room contents upon the mirrored glass. A...

January 7, 2016

From Electric Fireplaces Direct

Great Purchase

We love our new fireplace. We had gotten to the point that we only burned the fireplace at Christmas. Now we turn it on and enjoy a fire several times a week. Family has visited and thought we had bought gas logs. The only problem we have had and it is addressed in the paperwork is when we have the heat on high and all the Christmas decorations turned on, the breaker has tripped several times. On low heat we haven't had a problem with too many things running on the circuit. I would give it 5 sta...

January 1, 2016

From Electric Fireplaces Direct

Appearance and Attractive Design Exceeded Expectations!

The Dimplex Deluxe Electric Fireplace Insert/Log Set purchased & installed in my formal/contemporary living room significantly increased the overall ambiance and appearance of the room. Guests have routinely commented how realistic and cozy it looks as well as what a great addition it is. I couldn't be happier with my investment!

January 1, 2016

From Electric Fireplaces Direct

I would buy this again!!!!

We just bought a home that had a fireplace but no insert! We shopped around but couldn't beat your price! We are thrilled with what we received,it was so easy and it looks so real ,we love it! We would love to win another one!

January 1, 2016

From Electric Fireplaces Direct

Excellent

this was a gift for my husband, we both love the ease and real look, heats small den which has thermostat so saves money

December 28, 2015

From Electric Fireplaces Direct

Great Fireplace but Annoying

The embers appear fine from a distance but when standing close to the fireplace and looking down there is white light showing where there should be red embers so we are wondering whether there is a cover or piece of fireplace missing. We will check with a local dealer to see if this is how it is supposed to be or a flaw. If it is how it should be, this is not good enough for an otherwise great fireplace. And if this is a flaw, this is not good either. How annoying given this is probably the best...

December 27, 2015

From Electric Fireplaces Direct

Wonderful product!

I purchased this to add character and beauty to the room and it has done just that. They were easy to put in place, realistic looking and people that have seen them just love them. I could not be happier.

December 24, 2015

From Electric Fireplaces Direct

MORE THAN I EXPECTED

Totally please with the unit.. It' one of the neatest things that I have purchased in my 80 years. I have had a wood fireplace for thirty years . I wish I had . This has got to be the way if the future

December 24, 2015

From Electric Fireplaces Direct

Nice Budget Fireplace Insert Option

Comes well packaged Cord could be longer Had to wait 1 month for delivery

December 12, 2015

From Electric Fireplaces Direct

Great product

Packed and shipped excellent! Easy to set up! Love the ambience it adds to the room. Wish it threw off a little more heat., but well worth the price.

December 12, 2015

From Electric Fireplaces Direct

very realistic looking

I read all the reviews and I'm sold on this one. I'm concerned about it fitting in my fireplace because is not totally square in dimensions. It tapers toward the rear. I noticed that this product also tapers in the rear of the unit. Does anyone else have a fireplace that is not totally square and tapers or narrows toward the back? Your input is important.

December 4, 2015

From Electric Fireplaces Direct

Simple, Easy game changer

My only suggestions for improvement would be to have other color flame options and a Very quiet fan so that I can enjoy the esthetic and the functionality. Very nice product overall.

December 4, 2015

From Electric Fireplaces Direct

Love how real the flames appear but...

I am so impressed with how realistic the flame is. However, part of how that is accomplished is by the use of reflective glass at the back. When the lights are low in the room at night, the flames look so real that you can hardly believe they are not real. But if there are lights on in the room, you see reflections of the light and the room in the glass. So this does not look realistic and actually looks a little strange. Also during the day, I have to put the screen across the fireplace, becaus...

November 26, 2015

From Electric Fireplaces Direct

Don't Pass This One Up !

We don't have to turn on the heat for the whole house, and this unit brings the room up to comfortable in minutes. I don't care to have hot air blow in my face from a register overhead, and this eliminates that. We LOVE to sit and LOOK at it. Our insurance won't cover a real fireplace. There's none of the mess of a real fireplace. It's instant ambiance and heat, PERFECT! already bought one for our daughter.

November 26, 2015

From Electric Fireplaces Direct

So happy with this!

I love to walk in the room and just click the remote and have a beautiful flame and heat.

November 19, 2015

From Electric Fireplaces Direct

I am enjoying my fireplace so much!

In a small living room, provides great ambience- lots of compliments from friends

November 17, 2015

From Electric Fireplaces Direct