Ratings & Reviews for Dimplex 23.25-in W x 19.5-in H Black Electric Fireplace Insert

I use the heater now and then. I seldom turn off the flame.

This is my third duraflame. I gave #1 to my brother. #2 could have been fixed (the bulbs burnt out) but I decided on an upgrade. I have a log insert for a 1940s gas fireplace with a beautiful surround. I tried other electric fireplaces, but this one has the best flame and its the flame I am really interested in. I work at home and hated the dark, empty fireplace. With a flame in the fire box, I love the room. Only problem is everyone wants to come in here now and I can't get as much work done

We love our new fireplace insert.

We love our new easy to install fireplace insert. We have had a lot of compliments on the beauty and warmth it provides to our room.

I am delighted with our fireplace insert.

We have a wood burning fireplace that I decorate with candles in the warmer months for a focal point. I wanted something that would be attractive in winter, as well as provide some extra heat to the room. I love the way it looks. I added Mexican black landscape rocks to the floor around the unit, which gives it a finished look. We'll have to see how much heat the unit adds to our room. Our ceiling is vaulted, so it gets pretty chilly on winter nights.

Works better than Expected

Used this to place into my existing fireplace. We cleaned fireplace, capped chimney, and installed this behind my existing doors. Looks great, easy to use, and adds plenty of supplemental heat to my downstairs of my bi-level.

Outstanding Help with specs and purchase Outstanding Product

Your Order taker went above and beyond for me. I was able to modify the existing fireplace opening and the Unit fit perfectly Thanks

Very Happy with this Purchase

We haven't been using the fireplace for years mainly because the task of cleaning it, i.e. Removing the ashes, having the chimney cleaned. I have been wanting to purchase an electric insert for years but kept putting it off. But I decided I was going to get one this year and be ready for Christmas. Did my research and decided to buy the Dimplex 23"" Deluxe. I am soooo happy I did! Very and I mean very easy to setup and the flame is so realistic, nice heater also. All in all I am very satisfied w...

I Love My Fireplace

I was looking for an alternative to burning DuraFlame logs. Especially as in San Jose we are subject to ""No Burn"" restrictions on ""spare the air"" days. A gas insert would have been very expensive. This is what drove to consider an electric option. The Dimplex 23-inch deluxe electric fireplace insert is a perfect solution and the price is very reasonable. I was skeptical as to how realistic the electric flames would be but I was pleasantly surprised that they look great. The ambiance it creat...

Amazing and Realistic!

We bought this for my mom as a Christmas gift. It is absolutely beautiful! It was perfect for her odd shaped fireplace. The ambience it creates is amazing and it looks realistic. Mom loves it!

Dimplex 23-inch deluxe electric fireplace insert/log set

I use the product for the look and also for heat. It is easy to install and is safe to use. i have a lot of problem with the heat component. It needs a lot of resetting to turn on the heat. A big disappointment to learn dimplex does not replace the unit when it does not work as their warranty of one year is misleading. It only covers parts, no replacement or install for part provided. My unit was delivered mid Dec 2016 and rarely used. Barely 5 weeks old, put in my complain with Electric Canada ...

Exceeded expectations

I bought an old house with a wood burning fireplace. Before using it I had it inspected and I needed a lot of fixing and money to bring it up to code. I missed my fires and was researching converting to gas. I came across the option of an insert and liked the simplicity but worried it would look cheap. After doing a lot of research I selected this log insert. I am blown away by how realistic this looks! Placed behind my glass fireplace doors it looks like a gas fireplace. Everyone who sees it th...

Very happy

we looked at plenty in the stores and none were as realistic as this one.

It fit out fireplace perfectly and looks great!

The force of the fan and it dosen't have different speeds only one fan speed and it is low.

I love this set of logs!

This set is exactly what I was looking for. It heats my vaulted ceiling living room nicely. I was a little disappointed that it was so small but for the price range, excellent product. Yes, I would buy again.

Cozy looking fireplace insert

I use this insert in my living room. My old wood burning fireplace needs a liner, and this was a cheaper option. It was received within a very reasonable time frame and I installed it myself within half an hour from delivery. I wish it would throw off more heat, and that the logs were a bit bigger to resemble actual pieces of wood. They are smaller than any piece of wood I used previously. It's a nice little unit for the money.

Not too pleased but keeping it rather than sending it back

Does not fit my existing fireplace well . There is a space on either side. And does not hook onto fireplace it just sits there even though it is the 23"" as required it would be wonderful if it fit properly

Easy set up and realistic logs and flame

Used this fireplace insert in a restored 120 year old New England federalist colonial. It is realistic, and creates a wonderful ambiance. I would recommend this unit without reservation; it is also a great value! My spouse was initially somewhat skeptical of the purchase but has been pleasantly surprised and more than pleased with the unit and the atmosphere it creates. Thank you!!