Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this floor cleaner for making cleaning fast, convenient, and effective. Most highlight how it eliminates traditional mopping hassles—no buckets or heavy equipment—with a simple snap-on pad and spray process. Reviewers report visibly cleaner, shinier floors without streaks, especially on hardwood and tile, with pleasant-smelling results that pick up dirt and pet hair effectively. However, some report mechanical failures after months of use, including broken handles and non-responsive triggers. A few mention sticky residue or streaks with frequent use. Despite durability concerns, most customers remain satisfied and consider it worthwhile for daily maintenance.
Customer review summary generated by AI, including incentivized reviews.Stop working 3 strikes
This my third swifter jet I’ve purchased and all stop working! Very disappointed in the product. When it works it’s great but I can’t use a non functioning mop.
From swiffer.com
Would not buy again based on my experience
Very disappointed. Wish I would have seen all the reviews prior to purchase. The swifter only worked for 6 months. Tried several new batteries and yes they were in correctly
From swiffer.com
We're very sorry to hear this, Sharona. Our products go through many quality checks to ensure perfect condition and function, so this isn't the experi...
Getting expensive buying the unit.
Works good . Handle breaks going on my 4th. Costly
From swiffer.com
We have strict quality checks in place to ensure that you can rely on our WetJets, so we're sorry to hear this. We'd be happy to look into this furthe...
Do not buy
Would Not RecommendBought 2 of the swiffer wet jet's and both stopped working after a couple of uses. Please do not waste your time.
From swiffer.com
Your Swiffer WetJet should be giving you a swift, complete clean, Bob, and we're sorry you've had the problem you've described. Because our Quality T...
Newer not always better.
Would RecommendHad one for years that finally quit. It snapped at the upper handle near the button. Took 4 batteries. New takes 2 batteries and doesn't seem to work as well. Can't find the 4 battery jobs anymore. Too bad.
From swiffer.com
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your WetJet. We'd like to learn more...
Only worked for 18 months I
Would Not RecommendHad a Swiffer Wet Jet that worked great for over 20 years. It finally quit working last year and I bought a new one. 18 months later, this one no longer works. New batteries made no difference. I'm trying to find a different brand to try.
From swiffer.com
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the b...
Won’t buy again
Would Not RecommendI am on my 3rd one in probably 10 years. They all stopped working and yes I changed the batteries. I will not buy another one
From swiffer.com
We're sorry to hear this, Lori and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked ...
Frustrated
Impossible to replace batteries so u happy shouldn't be those hard
From swiffer.com
We're sorry to hear this, and want to assure you that we have many quality checks to ensure the WetJet is quick and easy to use. We'd like to learn mo...
bad
Would Not Recommendi had to do practice cat about this product and to say the least, this thing? is so useless. just get a mop.its cheaper and kids dont have to eat pb&j. this one product is going to sell my whole grade. this product sucks do not buy.
From swiffer.com
We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from the WetJet. We'd like to learn more ...
This product saves me a lot of time.
Would RecommendThe Swiffer Wet Jet is easy to use and cleans very well. I have two and love them.
From swiffer.com
Great Mop!
This new swiffer mop that I got is pretty cool. Definitely cleans all the floors and surfaces with ease. Doesn’t leave any stains or stickiness highly recommend.
From influenster.com
Unreliable
Would Not RecommendI have bought two of these and they have stopped working after the first bottle.
From swiffer.com
We're sorry to hear that your Swiffer WetJet stopped working, and we appreciate you taking the time to share your experience with us. Our products go ...
BROKEN internals, poor design.
Would Not RecommendAfter several months, the internals got wet and corroded the motor. The plastic brackets broke as well. Waste of money to but the mop, the bottle, wipes and battery if it all gets wet and fail. Why did you design, build and market such a cheap design and provided an unrealistic warranty? I cant return it, no one should every buy expensive cleaning tools to throw in the garbage. waste of money.
From swiffer.com
We're very sorry to learn of your recent experience with the Swiffer WetJet. Our products are designed to be durable and undergo many quality checks d...
2ND REPLACEMENT STOPPED WORKING
Would Not RecommendI'm on my second replacement. Just like the first one, It works a few times, then stops working altogether. Never had a problem before with Swiffer WetJet... till now. I'm suspecting that the main issue is they've redesigned this product so it only uses 2 batteries now instead of the usual 4 batteries. Whatever's going on, Procter & Gamble, you need to sort this out!
From swiffer.com
We're sorry to hear that a great Swiffer fan like you had has this experience, as we do have strict quality checks in place to ensure that you can rel...
the motor broke from the housing, motor stop work
Would Not RecommendI have purchased 3 swiffers and they stop working every time
From swiffer.com
We're sorry to hear this, Henry, as our WetJets do go through strict quality checks to ensure that you can rely on them. We'd be happy to learn more a...
I thought it would work better
I bought my second swiffer wet jet it lasted one month. i am so disappointed. i wasted my money, i am retired and have a limited income. please do better.
From swiffer.com
Thanks so much for letting us know about this, Hope. With our quality checks, we expect your device to last for far longer than just 1 month. We'd lik...
Don't buy this product!
Unfortunately this product did not last for me. I used it three times (minimal cleaning impact) and it stopped working. Changed the battery, troubleshot other defects. I could not find my receipt and could not return. It would recommend a mop and elbow grease to get stains/marks off your floors.
From swiffer.com
We're sorry to hear this, and want to assure you that we have many quality checks to ensure your WetJet works like a charm. Since you've checked the b...
Better instructions PLEASE!
It's pretty sad when a product requires searching for and viewing YouTube videos to figure out assembly and use. That's why I give this only a 3-star rating. From what I've seen on its cleaning value I will probably rate higher once I've used it a few times. Here's what I had to watch a video for -- inserting batteries, placing the pad on (directions state attach strip side down. well, there is one side with one stripe and the other side has two stripes), loading the cleaner container (no direc...
From swiffer.com
We're sorry to hear this has been your experience and assure you that we're letting our team know your feedback. We'd like to help, as well as get mor...
This product is very easy to use
Great value and can be used on many different types of surfaces including wood,laminate, and vinyl tile ,pads have a scouring bottom to help remove dirt and grime
From influenster.com
Money destined for the trash
Would Not RecommendOne of the worst products I have ever purchased. Heavy, unwieldy & ineffective. The handle is designed by someone who doesn’t understand ergonomics. If it isn’t poking me, it’s twisting my wrist in an unnatural manner. It was bought, anticipating an easier job of mopping (as advertised). Instead, I use it as seldom as possible, because I don’t want to be injured by a floor cleaner. If I had tried it immediately, I would have returned it. But now it hangs awkwardly in my back hall, reminding me o...
From swiffer.com
We're sorry you're not enjoying your Swiffer WetJet. Please know, our Quality Team works hard to ensure that all of our consumers get the best clean ...

There's nothing more important to us than ensuring your WetJet reaches you in perfect condition, so having this happen once, let alone three times cer...