Ratings may include incentivized customer reviews.
What Customers Are Saying
The washing machine has a mixed performance, with some customers satisfied with its features, efficiency, and quiet operation, while others report significant issues like failure to complete the spin cycle, unbalancing, and frequent need for repairs. The product appears to have quality and reliability problems that undermine its value for many customers.
Customer review summary generated by AI, including incentivized reviews.Great large capacity washer
Would RecommendI am really happy with this washer. it is very large which was the most important factor for me. I can easily wash bedding and rugs and it is quiet and easy to use. Very happy with this purchase.
Verified Purchaser
Drain pump broke during fourth load.
Would Not RecommendBought this item and waited 2 weeks to have it delivered. During the fourth load of clothes, the drain pump stopped working. Now I have to have it replaced, which has also been an ongoing nightmare.
Verified Purchaser
Stopped first week
Would Not RecommendStopped working first week and returned it without getting it repaired, wash would either not start at all or stop at 42 minutes and stay there. I was going to get it repaired but decided against it because if it broke the first week already how would it work long term
Hello Terry, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience....
Samsung Washer
Would RecommendGot a good deal only time will tell if worth it. They just don’t make items like this to last like they use to.
Verified Purchaser
Great washer
Needed a new washer and dryer set, came across these at Lowes. did some research on them and determined they were the best fit for the price. it's been a few weeks now and so far so good. Have not had any issues with them at all.
Washing Machine
Would Recommend[This review was collected as part of a promotion.] So far I like the washing machine, but i am having problems setting the machine up on my iphone.
From Samsung US
Hey, Joan. Thank you for your review. Always a joy to hear from our customers. Setting up Smart Things can be difficult to set up at times. To help wi...
Large capacity
Would Recommend[This review was collected as part of a promotion.] This large capacity washer makes washing blankets and comforters so much easier! Washing blankets and comforters in my old machine was near impossible. Love this size!
From Samsung US
Great features
Would Recommend[This review was collected as part of a promotion.] It works as expected. No wifi connectivity or any other additional features.
From Samsung US
love our washer
Would RecommendLove the top loader, hated our front loader. So quiet and easy to use. Stays clean.
Verified Purchaser
Ok washing machine
I like this washing machine ok. It has some features that I like, especially the delay start feature. The cycles are really long though so it does take longer than my old washing machine. For the money it cost it is just ok.
Verified Purchaser
Bigger than anticipated
Would RecommendI was a little worried buying a smaller capacity washer than most on the market, but this is much larger than we thought it would be! If you’re on the shorter side reaching into the bottom may be a bit of a struggle!
Quiet Washer
Would RecommendThis washer is quiet and extremely advanced. I was used to seeing an agitator in the middle, but this model is one open space. So many options are included when washing. Definitely a great buy!!
Verified Purchaser
Hello David, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to...