Ratings may include incentivized customer reviews.
What Customers Are Saying
The washing machine has a mixed performance, with some customers satisfied with its features, efficiency, and quiet operation, while others report significant issues like failure to complete the spin cycle, unbalancing, and frequent need for repairs. The product appears to have quality and reliability problems that undermine its value for many customers.
Customer review summary generated by AI, including incentivized reviews.Excellent Washer
Would RecommendI have owned this for almost one year now and overall satisfied. Like my review for the dryer, I was skeptical buying anything with computer controls. The washer is easy to use and clean. It will let you know when you should flush the system. I follow the instructions when it comes to washing blankets. You have to fold them into a square and place them evenly across the tub.
Awesome washer
Would Recommend[This review was collected as part of a promotion.] Savings on water and power. Great price and features.
From Samsung US
Great investment!
[This review was collected as part of a promotion.] Purchased the set in December and have been very happy with them so far. Great features at a great price. Only thing it's missing is a dryer light. Love my Sumsung products!
From Samsung US
The features are perfect
Would Recommend[This review was collected as part of a promotion.] I love my washer and dryer set. A purchase I won’t regret.
From Samsung US
Well worth the price and would buy again.
Would RecommendIt’s very quiet and efficient. It’s bigger than we thought and it is perfect.
From High Efficiency Impeller Large ( 4.5-cu ft ) Top-Load Washer ( Brushed Black ) Verified Purchaser
Issue with drum
Would Not RecommendWasher works great when it works. Have had the washer less than a month and had issues with the drum banging against the wall of the washer. One would think the washer is off balance by hearing it. Someone came out to fix it and has to order a part. I have now read reviews about water getting trapped inside the top ring of the drum which causes it to be off balance and typically it’s fixed by drilling holes into the ring but it makes me nervous to do so. Frustrating that this is an issue with on...
From High Efficiency Impeller Large ( 4.5-cu ft ) Top-Load Washer ( Brushed Black )
Stains
Would Not RecommendThis washer stained all my white clothes. I even clean it before washing the white clothes and still ,stains it. I had to throw away new clothes , and it does this often. It doesn't wash good the blankets either, it leaves parts dry and dirty I don't know why. I don't recommend it , don't buy it!
From High Efficiency Impeller Large ( 4.5-cu ft ) Top-Load Washer ( Brushed Black )
Hello Mari! Thank you for taking the time to share your experience. We apologize for the inconvenience you have experienced with your washer and clot...
washer is great
Would RecommendTrying to grt it deliverrd was a night mare. Everytime I call to get the mansger he isnt thrre
Awesome
Would RecommendThis is a great machine. I'd buy it again, in a heartbeat.
Verified Purchaser
So far so good. Only had it about a month. We shall see how long it lasts.
Verified Purchaser
Hi CBWM! I understand that your unit is making noises and you are concerned with the repair that may be needed. Below I have provided a link to help...