Ratings may include incentivized customer reviews.
What Customers Are Saying
This robot vacuum has strong suction power and efficiently cleans various floor types, including picking up pet hair and debris. It features smart functions like automatic docking and scheduling. While some users reported minor issues like getting stuck or short battery life, most customers are highly satisfied with its cleaning performance and consider it a convenient and effective cleaning solution.
Customer review summary generated by AI, including incentivized reviews.Carpet issues
Would Not Recommend[This review was collected as part of a promotion.] does aa great job on wood floors but not well on patterned carpet. it turns around constantly whenever it senses a line in the pattern. hoping someone has a fix idea for it
From Samsung US
Worked great, until it didn’t...
Would Not Recommendhave had my powerbot for a couple years. about 6 months ago it started making a loud high pitched noise, seems to be coming from brush motor. too loud to use now. dissappointing.
From Samsung US
I realize your experience has been less than ideal, Justin, and I definitely understand. You are a valued customer and your experience matters to us....
Cleo My super vacuum...
Would Recommend[This review was collected as part of a promotion.] call at home as "cleo" my super robot vacuum cleaner is wonderful. vacuum the whole house daily keeping the floors and carpets without dust and hair of the cat.
From Samsung US
Worked for a couple of months
worked great at first. then suction was not so good. switched to turbo full time. now, it will not go into rooms with carpet anymore unless i push it.
From Samsung US
Hi, Bill, thank you for taking a moment to let us know of your experience regarding your Samsung POWERbot. I understand that you are having issues wi...
2 month lifespan
Would Not Recommendit stopped working 2 months after purchase. turbo suction was great when it worked. cons: many (crashes, doesn't vacuum dark areas of rugs, mapping removed on smartthings app, etc). many regrets.
From Samsung US
Thank for reaching out with your concern, and I want to help by providing you these links to articles with information that addresses your concerns: •...
Bad vac
Would Not Recommendvacuum is horrible. pick up good but run time is short and will not do a whole room just does same area over and over. avoid
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with info...
happily satisfied
Would Recommend[This review was collected as part of a promotion.] i am very satisfied and bought another one for second floor
From Samsung US
Samsung is pleased to hear that you and your POWERbot have teamed up together to make the task vacuuming easier. Thank you for being a part of the Sa...
Great Little Helper
Would Recommend[This review was collected as part of a promotion.] easy setup, works as it should, nice and quiet. we have hardwood and it does an amazing job. read the manual before first use and it will save you some headache.
From Samsung US
Samsung is happy that you are happy with your new POWERbot and that we have met your expectations. Thank you for being a part of the Samsung family. ...
First time using vacuum robot
Would Recommend[This review was collected as part of a promotion.] i want to point out that this robot does the work as advertised. it helps you to reach the space below your bedpost. the con is its charging time.
From Samsung US
We are pleased to hear that you and your POWERbot have teamed up together to make the task vacuuming easier. Samsung is continually improving its pro...
False advertisement
Would Not Recommend[This review was collected as part of a promotion.] does not map the cleaned areas as advertised. with tech support for hours, very disappointed. also roll rags, not intelligent to raise wheels. unhappy customer
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with info...
I LOVE THIS VACUUM
Would Not Recommendthis vacuum is the best! i prefer to buy it for my room!
From Samsung US
Excellence is producing everyday products extraordinarily well! We are thrilled to know our POWERBOT has added a little something special to your hom...
Powerful and smart
Would Recommend[This review was collected as part of a promotion.] we couldn't be happier with purchase! vac is smart and does a great job navigating our house. cant believe how much dog hair this thing found! tons on suction power, great app, lots of features.
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Powerful and smart
Would Recommend[This review was collected as part of a promotion.] we couldn't be happier with purchase! vac is smart and does a great job navigating our house. cant believe how much dog hair this thing found! tons on suction power, great app, lots of features.
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Good little helper
Would Recommend[This review was collected as part of a promotion.] vacuum is a little tough to set up between the app and the wifi. with two dogs, this vacuum helps to reduce the amount we have to vacuum ourselves which is great for a busy family.
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Extremely Disappointing
Would Not Recommendworked great... for 2 1/2 months. i have purchased a lot of samsung products including tvs, edge phones, galaxy watches . no more! t
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...
Great helper
Would Recommend[This review was collected as part of a promotion.] love it! does a great job and easy to set up and use! keeps our two dog home much cleaner now and we would not be without one now! thanks samsung!
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
Love our Powerbot
Would Recommend[This review was collected as part of a promotion.] we have 3 cats and 4 dogs in the house. i never knew there was so much hair on the hard floors until i got this vacuum. it runs every night and the dust bin fills up every night!
From Samsung US
Samsung is pleased to know that you are enjoying your new POWERbot and the bang-up job it is doing with the pet hair. Thank you for being a part of th...
lost
the powerbot gets lost and is not able to find the docking station to recharge. so i have had to pick up the unit and bring it back to the charge.
From Samsung US
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that add...
Not Honor Priice Match - Samsung Cust Serviice
Would Not Recommend[This review was collected as part of a promotion.] just purchased the r7040 and it worked very well. misleading samsung priice matching...they didn't honor it. never purchase direct from them again. terrible!!
From Samsung US
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters...
Vacuums great...when it's not broken
Would Not Recommendnot reliable. in the past 12 months, i've sent it back for service 3 times. tomorrow, i'll be calling support to send it back for a 4th time.
From Samsung US
I see that we have you currently set up for service, and Samsung is pleased to know that when you needed assistance you knew we would be here for you!...
Hello, Marty! We appreciate your feedback concerning your experience with the Samsung POWERbot Robot Vacuum. I understand your frustrations with the...