Ratings & Reviews for Samsung POWERbot R7040 Auto Charging Pet Robotic Vacuum

Disappointed

cannot find a battery to replace the one that is apprently dead. your batteries say they are 10 w but my battery says it is 80w. it is only a year or 18 moos old.

Garbage

i got this for my wife because out old irobot was worn out. it clogs constantly and stops sweeping with just normal dust and carpet fibers. it stops working and won't find the home base so the battery dies, also the battery only lasts about an hour. i would not recommend to anyone to purchase. if i could give negative stars i would.

Poor Quality, Worse Support

can't find its base, frequent error codes, support not existent, have to prepay $200 to send it off for possible repair, doesn't vacuum dog hair... this thing is the pits!

Broken down after 1year

i was excited to start using the powerbot. but constantly lost connection and stuck, mapping of the area was bad also. after 1 year, it completely making big noise and not running at all. i own many other samsung products such as: 1. samsung fridge....ice maker keeps freezing up 2. washer and dryer logo faded within 6 months 3. samsung watch trade-in program which they don't honor. (claim the trade-in watch doesn't turn on and my info was not erased....how do they know my info not erased when t...

Best robot I've used

although not perfect by any stretch, this is the best robot i've used. i have hardwood floors and not carpet. the roombas i've used had a lot more flaws including getting stuck on vents, etc... this machine does not get stuck on the vents and works quite well. it's not 100% perfect as it does miss some spots, including near walls and throughout the wide floors. but it does pick up 80 to 90% of what i've seen. i've ran the machine 3 times so far, so hopefully performance is maintained. as ...

Broke within a year, Samsung broke it again

the motor started making noise within the first 8 months, right before the warranty expired i sent it to samsung and they did a great job manually fixing the vacuum. that is where the good ended. after getting the device back, it would not show up on smart things, although it connected to wifi. i went through tech support who tried fixing for 1.5 hours and basically went through the same steps i did for the previous three hours. so 4.5 hours later, they "escalate" the issue and the next day i g...

Wide cleaning brush

i like that the brush is wide and suctuon is in front of vacuum. suction seems to be adequate and colectuon bin is easy to empty and clean. what i don’t like that it will not go over a black rug in my bathroom. it didnt stop when a dip or drop! the sensors in front of vacuum do not sense my hot water heating radiators and just ram into them constantly. magnetic tapes should be included to set off limit areas. the robot vacuum has difficulty finding charging dock or simply not find it. an exta ...

Good so far

packaging was in tact and shipped unharmed. it takes a little while to charge. but it seems to work well enough. makes it so we dont have to vacuume all the time ourselves. not to be used as the only cleaning for a floor, but makes it so dust and stuff does not build up

Extremely disappointed

i always do my research before buying a product and with the reviews i had high expectations. i have all types of flooring (carpet, tile, and wood) and it does ok on the carpet and wood but does terrible on tile. the biggest downfall of the powerbot is it constantly smashes into things. it does not like anything that is black in color. i have black kitchen cabinets and it is constantly smashing into them and scraping along the side of them like it can’t see them. also have a rug with black on it...

Wifi problem

i’ve had this vac for one week now, it was really easy to set up and it works really well except it lost connection to my wi-fi and will not reconnect. so far my only complaint is about the wi-fi and i’m not sure if it’s a problem with the vacuum or the smart home app.

Docking station issue

WHEN the vacuum worked, it did an adequate job of cleaning my hardwood floors. The problem is the docking station. Apparently it is a known issue by Samsung that station will stop having output to charge the vacuum. Seems only solution is to purchase a new docking station. There are numerous postings regarding this issue. I will never buy Samsung product again.

Time saver

[This review was collected as part of a promotion.] i would give it 5 stars if the roller brush was built with more robust materials. the plastic top hat bushing that covers the bearing is a weak point, if any hair gets in it causes fiction on the white plastic guide piece. it starts to melt and the bearing doesn't spin freely. i've had two rollers fail in this manner despite cleaning the roller after every cleaning cycle.

Mostly good with a few issues

i've had this for a few weeks now and it is convenient when it works. the majority of the time it runs at night on the schedule i set and i wake up to a clean carpet. it leaves nice lines so you can see that it did its job and i have a dog and it picks up the hair nicely, i just need to empty it daily. the once a week that it has issues, it seems to get stuck for no reason. i'll wake up and the robot is either at the edge of the steps (won't fall down them but doesn't seem to know to turn around...

Broke within 5 months

i have never been more let down by a product or a company in general. purchased in nov. and stopped working in april. i contacted customer service and they had me ship it in for repair however they shipped it back saying they could not do anything about it. you want to know why? because the serial # was rubbed off on the bottom due to using it. i provided receipts, pictures of the box but nothing could verify my purchase (who puts a serial number on the bottom of a vacuum where it could rub off)...

Works well

works well. occasionally gets trapped under dining room table but i guess that's to be expected.

Good Looking Bad Performer

purchased looking at the reviews and brand name. also advised my sister to buy this product. with in 2 month we realized that we made big mistake by choosing samsung vaccuam cleaner. cleaning & battery life is very poor, with in 15-25 min battery will drainout.

Not worth it!

the robot vacuum lasted a little over a year before needing a repair. since it was under warranty, we sent it to be fixed. about 3 months later (the product now is no longer under warranty) the same issues arise, but now we have to pay to have it serviced. surprised by samsung quality was hoping for their products to last longer. will update with approximate cost to fix poor suction and sensor.......

Robot vacuum sucks!

i love having this new robot vacuum. no more dragging the unwieldy thing out of the closet, unwinding the power cord, and searching for the closest outlet! just push a button and watch it go! only problem so far - the directionssay to place on a flat surface with a straight wall. in my apartment that would mean the kitchen or the entryway. neither are viable options!

Thoroughly impressed!

we had been researching various robot vacuums for a few months. we were already samsung phone customers and wanted to give their robot vacuum a try. this model was perfect for our needs! we live in a 1,300-square-foot condo with two cats and two dogs (one is a german shepherd). the vacuum runs usually 2-3 times for about a half hour each run. it runs relatively quietly and keeps the floors clean all day long. it had a little trouble finding the charger at first when we moved some furniture, but ...

Lacking because of a number of issues.

the powerbot does not do the job that it should be doing for the price. the battery life has not lived up to its standards, there are frequent errors, the programming has not worked, and even small amounts of debris get stuck in the hole that enters the compartment that holds the waste. the hole entering the compartment is far too small. even if the vacuum returns to the dock after a short period of time to recharge it usually has an issue collecting dust on the floor because it builds up in ...