Ratings may include incentivized customer reviews.
What Customers Are Saying
This robot vacuum has strong suction power and efficiently cleans various floor types, including picking up pet hair and debris. It features smart functions like automatic docking and scheduling. While some users reported minor issues like getting stuck or short battery life, most customers are highly satisfied with its cleaning performance and consider it a convenient and effective cleaning solution.
Customer review summary generated by AI, including incentivized reviews.Makes noise ans scratches baseboards
Would Recommendfirst impression was good. howveer after a few minutes, noise becomes annoying and scraches baseboard.
From Samsung US
This product worth every penny
Would Recommendthe best gift my wife has received she really loved it
From Samsung US
Stop working
Would Not Recommendat the beginning this robot was amazing, i have had it for less than six months and it just starts running not even five minutes later it just stops it doesn’t go bakc, literally it just turns off. to be such an expensive item this is so disappointing i was really really excited at the beginning ans now the performance just sucks and i don’t even know what to do, since this product is barely working
From Samsung US
Thank you for bringing this to our attention. Maybe some troubleshooting steps will get the Powerbot back up and running correctly. Take a look in the...
Lousy dureftion control compared to my Roomba
Would Not Recommendthis has wi-fi connectivity and remote control features except for when it comes to directional control. there, it fails miserably. it’s stored at exactly the same spot that i had my old roomba, and it’s in a space inside the kitchen. i have an attached living room with corridoors leading off to other rooms. the powerbot consistently refuses to cover the entire kitchen area, and hurries off into the open spaces in the living room and other parts of the house. this leaves my kitchen area unclean...
From Samsung US
We're sorry you have come to that conclusion. Maybe some troubleshooting will help get your Powerbot to perform better. Try taking a look at the link ...
The vacumm work just fine
Would Not Recommendalthougt the vacuum work fine, i’ve never been able to make it work with the app. i have an ipad air and my sister has an huaweii and non of those has been able to use the wifi function.
From Samsung US
I can see where you are coming from. Try speaking with our Smart Things team. You can reach them by calling (866)8132-404. ^Pat
Powerful
just used it for a couple of minutes and it got a lot of dirt. we realized how dirty our house is
From Samsung US
Decent performance
Would Recommendi initially bought this for one of my family members and we all loved how it worked. i cleaned the area very well. and for some of the places it could not, we manually cleaned the are with the remote that was included. i just bought this for our home as well. it has 10 watt power so it does its job well.
From Samsung US
fun while it lasted
Would Not Recommendrecieved this as a gift. worked great for about 5 months. then it began to constantly indicate errors and would stop. luckily it was under warranty and samsung repaired it and sent it back. all was well for another month or so until it started smoking and smelling of burnt rubber. this time it was out of warranty (2 months). after calling around it was too expensive to fix. lot of money to spend for a device that barely worked for a year.
From Samsung US
Thank you for sharing this with us and providing your feedback. I see where you are coming from. We would like to make this right as soon as possible....
This is a two year review, battery life stinks, would not vacuum pet hair well, and now won’t recharge. Thankfully I got a three year extended warranty. We’ll see how that works!
Brad, we understand your frustrations and we would love the opportunity to speak with you about your vacuum. Please feel free to reach out to us dire...

Best Vaccum robot ever
Would Recommendbest vaccum robot. it clean everything even on the edge. great battery life it cleans our house and it battery goes down by 1 bar (3 bar in total). detects everything. best vaccum robot !
From Samsung US
After a few months, it's no good.
Would Not Recommendit started great. the whole first floor was cleaned every morning and i was happy. however, after a few months, it started to stop cleaning with c02 error - left wheel error. i cleaned the left and right wheels completely but that didn't matter. every time it stops, it is the same error - left wheel error. that happens when it tries to dock, when it transitions from the hardwood floor to a rug or even when it maneuvers next to a wall. but after one year, that was not the only problem. now, the b...
From Samsung US
I hear your concerns, and I have a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being...
I do not recommend.
Would Not Recommendi purchased this in march of 2019, used it about 3 times then packed it up and it wasnt used again until after our new house was completed. we used it a couple times a week after that. about 3 months ago, it has stopped working. it will not power on or charge. it does not light up or make a sound. it just stopped in the middle of the cleaning cycle and never came back on
From Samsung US
Anyone would be frustrated if they experienced problems with their unit. I was able to locate some troubleshooting steps regarding this concern. Take ...
Limited lifespan and overall hugely disappointing
Would Not Recommendit was "ok" for about 4-6 months. i have an "open concept" ranch with hardwoods, some throw rugs, and lots of dog hair. dog hair often clogged the rollers, such that we were removing and cleaning them just about daily, and it didn't hold as much hair as i'd hoped for the price. still it was better than nothing! however, after the first 4-6 months, i'd come home and find it stuck on a throw rug or butting up against the rocking chair legs, but increasingly with error messages. we'd adjust, redoc...
From Samsung US
I see where you are coming from and we appreciate you bringing this to our attention. If you need assistance, please be sure to reach out to us using ...
My new favourite pet!
Would Recommendi have been using my powerbot for the past week and it has been excellent experience so far. the bot is very simple to operate and maintain, well constructed with fantastic design points, and easily set on each floor of my 4 floor townhouse for a full house clean while i relax around the house. the bot works relatively quietly and diligently and picks up far more dust and debris than i would normally myself.
From Samsung US
Great features that will stop working properly
Would Not Recommenda gift from last christmas. worked beautifully at first. the charge lasted more than an hour on low suction. it loses power after 15-20 minutes, can’t find the base, gets stuck where it never did in the past, runs out of power forcing me to go looking for it and the most serious problem is the terrible squealing/grinding noise that will overpower the tv speaker. a replacement battery is very expensive for a product that sounds like it’s tearing itself apart. it wasn’t an overnite event where ...
From Samsung US
We're sorry to hear you were less than satisfied with your product. We strive to produce quality products and your experience will not go unnoticed. I...
Great cleaning tool
Would Recommendlove the fact that it remembers the layout of the room and will continuously clean and return to its charger. the downside is the roller broke because of my long hair and because of covid times i’m not able to get a replacement because they don’t have parts available online and there’s no stores available that have any parts. so right now i have a machine that i cannot use.
From Samsung US
Super Vacuum
Would Recommend[This review was collected as part of a promotion.] i loved the 1 st one so much i bought a second. the only problem i have is sometimes it cant find its way home... the other issue i wish you would have included the remote holdes with the units.
From Samsung US
Absolutely trash
it wont ever actually vacuum the whole area, it wont go over a .4 in ledge and it will forget the map of your house wvery single time it charges and every time you pick it upand the chat wont help or care at all. pleasedont waste your money.
From Samsung US
Thank you for your feedback! ^Ty
Was good at first.
Would Not Recommendthe first month of having thw vacuum was great. it was sucking properly and running great as scheduled. now the vacuum doesnt suck anything up. ive cleaned it out and unclogged it multiple times but still doesnt work. thw scheduled time to run is no longer a schedule. it dies and doesnt even make it back to the charging station. even when put on charging station the battery will blink like its charging but doesnt charge. the vacuum randomly turned on at 4am last week and didnt suck as usual. wak...
From Samsung US
We definitely appreciate you bringing this to our attention. We certainly will use this information to help us improve our vacuum's functions. ^Pat
Almost!
Would Recommendthe pros so looks sharp the app and remote add excellent functionality. charges and good suction. quiet on normal and still effective the cons very aggressive. maybe it is the sensors but it tends to push things. we have had to remove candlelabras because it made candles fall and break it is a true daily scheduler, it would have been nice to have 7-day scheduling option like my neato. it doesnt learn well. meaning, it almost gets stuck every day on a chair that it backs into. i have to go dow...
From Samsung US

We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters t...