Ratings may include incentivized customer reviews.
What Customers Are Saying
This robot vacuum has strong suction power and efficiently cleans various floor types, including picking up pet hair and debris. It features smart functions like automatic docking and scheduling. While some users reported minor issues like getting stuck or short battery life, most customers are highly satisfied with its cleaning performance and consider it a convenient and effective cleaning solution.
Customer review summary generated by AI, including incentivized reviews.Stopped working after two years
Would Not Recommendworked pretty good at first (gets stuck a lot) after two years, it just ... died c02 is my error code, but the wheels work just fine. it just stopped working
From Samsung US
Not smart enough
Would Not RecommendThis was my first robot vacuum cleaner and I really wanted to like it, but it just wasn't that smart. It kept getting lost, would run out of battery power and it never could make a good map of my house. It also does not do edge cleaning. It gets about 2 inches from the edge of the baseboards and then backs off. Sometimes it would seem to get confused and keep cleaning the same small area in an awkward pattern. It was painful to watch. I called the Samsung tech support and that was a joke.I could...
You are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. Samsung is c...
Great Vac
Would Recommendthis vac takes the work away from me and cleans a tile, carpet, and vinyl floors. should of bought one sooner
From Samsung US
awesome
[This review was collected as part of a promotion.] awesome product. very effective and smart. definitely i would buy this item again
From Samsung US
Love it
Would Recommend[This review was collected as part of a promotion.] bought it for my wife 1 year ago and still working like new. my wife is in love with it. just make sure u clean it everyday and it will last u long time.
From Samsung US
Absolutely Remarkable
[This review was collected as part of a promotion.] this is my first bot vacuum and i am now spoiled. after hearing stories from friends and family about their bot vacuums, samsung has them all beat. why do i say this? because i have a pet and i'm the only female in the house out of 4 humans! this thing goes over carpet and cleans it very well i might add. it never gets hung up. trust me, i have watched this bot for hours and it "knows" how to get itself out of tough situations. it is so smart! ...
From Samsung US
DO NOT BUY
Would Not Recommendthis vacuum just bangs into everything and knocks it over. worst of all, the app doesnt support this vacuum so you cant even program it. worst purchase of 2020. do not buy. youve been warned.
From Samsung US
Thank you for your feedback! ^Ty
Helps a lot
Would Recommend[This review was collected as part of a promotion.] its a big help for cleaning the when your pre occupied with so many things. just let it run and whoala it will automatically recharge batteries by himself.
From Samsung US
Not a fan!
I miss my Neato! I purchased this because it said it was great with dog hair. it does have decent suction but misses areas of my home, doesn't get under cabinets or in corners well at all! I have all tile in my home except for a few area rugs and it struggles on the low pile, I had a thicker pile area rug and it couldn't even move on it. Definitely not worth the price. The best brand I ever owned is a Neato...not as quiet as others but does a great job!
Thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Lena ...
Your results may vary...
Would Recommend[This review was collected as part of a promotion.] pros: excellent suction, quiet operation, can be managed via the app cons: pathing is poor unless you have wide open spaces. doesn’t work with black/dark carpet. struggles with high-pile carpet when it doesn’t have to. pathing is poor if the vacuum at all slides. a little too high to get under some furniture (unlike other, similar products) this is why your results may vary. if you don’t have carpets or other borders with very dark or ...
From Samsung US
Thank you for sharing your Samsung experience! ^ty
Battery life
Would Recommend[This review was collected as part of a promotion.] i recently purchased this product and was very happy it was able to clean my living room, dining room, kitchen and family room on one charge and return back to the charging dock on it's own. i would highly recommend this product. the only thing that is a slight setback for me is if i haven't used it in a few days i have to go through the setup again.
From Samsung US
Battery life
Would Recommend[This review was collected as part of a promotion.] i recently purchased this product and was very happy it was able to clean my living room, dining room, kitchen and family room on one charge and return back to the charging dock on it's own. i would highly recommend this product. the only thing that is a slight setback for me is if i haven't used it in a few days i have to go through the setup again.
From Samsung US
Worst product worst support
Would Not Recommendthis is the my worst purchase ever. dont waste your money in this jnk. i bought the robot in dec and it stopped working within 2 months. after replacement it stopped working again in 1 month.
From Samsung US
I can understand your disappointment with your product and value your feedback greatly. If you have any questions for us or would like for us to furth...
Neat Robot
Would RecommendWe love our little lucy! The vacuum works as advertised (including the battery life). We are considering getting the high end model since it states it has a minimum of 60 minute battery life. Unfortunately, for us, Lucy will often run out of battery before she can make it back to the charging station. We have a 4k+ sq ft home and we have been running her downstairs. Hopefully, getting the one with the larger battery will solve that issue, and we can move lucy upstairs. Honestly, except for the ...
From Samsung US
So far works great!
[This review was collected as part of a promotion.] nice to wake to a clear house. does get lost on occasion and does not make it back to base to charge. would be great if i could pinpoint rooms once it has learned my house
From Samsung US
Hi there, Yongjoon! It is wonderful to hear that we have been able to add a little something special to the start of your day by helping you with a cl...
Not worth it
Would Not Recommend[This review was collected as part of a promotion.] it was ok at first now it just hits furniture and dies before finds the docking station. i’ve only used it about 20 times and never has it vacuumed my whole house which is small
From Samsung US
Hi, MariaSR! I understand your frustrations regarding the patterns that your new POWERbot is choosing to take as a route, and I would like to assist w...
I was speechless with this vacuum!!!
Would Recommend[This review was collected as part of a promotion.] i just love my little robot. my whole house is super clean every day. i don't have any complaints about it. this product is just amazing!!!
From Samsung US
Amazing
Would Recommend[This review was collected as part of a promotion.] sammy is great. i have a dog who sheds a lot and she does wonders. i can walk through the house wearing black socks again.
From Samsung US
Vader Rules At Home
Would Recommend[This review was collected as part of a promotion.] love vader—we named him. hooked him up with jungle gal, now she relays all our commands—great smarthome setup! vader is quiet too. he replaced old robovac wall-e. what an improvement.
From Samsung US
Great for large floors
[This review was collected as part of a promotion.] i enjoy how the vacuum is able to complete my large wood floor on multiple trips. smart enough to find its way around a 1200 sq foot level.
From Samsung US
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