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Ratings & Reviews for Samsung undefined

4.0
240
Review
 4 out of 5
240 Reviews


78% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This washing machine has mixed reviews. Customers report it cleans well, has a large capacity, and is quiet. However, many experienced significant issues like water leaks, excessive vibration, and premature failure of key components. A majority of customers were dissatisfied with the product quality and durability, as well as the brand's customer service.

Customer review summary generated by AI, including incentivized reviews.
240 Customer Reviews

Front load washer

Would Recommend

First I like the very low operating cost. It uses less water, less soap, it is very programmable, depending on the clothes being washed and how dirty they are you could save more. The history shows this washer should last a long time and be fairly dependable. That should save me more money. I did do research on its dependability on Consumer Reports and bought with that in mind.

June 16, 2017

From Samsung US

Great washer

Would Recommend

When I ordered washer I had to wait for a month.I was excited to receive this. Impressed about lot of options, its capacity and its too quite. Can't make out whether the washer is running or not. I would highly suggest this washer.

Was this Review Helpful ?

Love this washer

Would Recommend

Very quiet and easy to use. Also have another Samsung washer/dryer set, fridge and TV. Well built and reliable - to date have not had any problems with any of the products I own.

June 12, 2017

From Samsung US

This product is not that great!!

Would Not Recommend

The clothes still smells after washing for 1 hour.

June 12, 2017

From Samsung US

Response from Samsung Care

Hello, Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing...

Samsung CareApril 14, 2022

Good washer....with a couple of caveats....

This is a good washer...our first front loader, and overall its a pleasure to use compared to our old top loader. However I have a few complaints that make me uncertain if I would buy this again: 1. The "AddWash" feature is virtually useless. If you want to add items to the wash, it is easier to just push pause and open the normal door. Meanwhile the extra trap door adds depth to the size of the washer, makes it harder to see inside the washer, and creates extra parts to worry about keeping dry ...

June 4, 2017

From Samsung US

Awesome

Would Recommend

[This review was collected as part of a promotion.] We receive our new washer today and we are amaze with the performance. We use to have 2 years old laundry center or all in one how I like to call it, with a top load washer, it perform well for us until recently that started licking, after calling the technician the repair was going to cost you just a 200 dollars less than a new washer. So we decided go all in an buy a new washer, Samsung got our attention on reviews and presentation. And when ...

May 24, 2017

From Samsung US

love my new washer

Would Recommend

I love the addwash! I always forget clothes. With my old machine I would make a mess opening it to add clothes but this one is perfect for me!

May 21, 2017

From Samsung US

Great features

Would Recommend

There is a great amount of features and settings to fit the needs to wash any type of load of laundry. The size is great- fits a king size comforter without any issues. Highly recommend!

May 19, 2017

From Samsung US

Looks beautiful and works perfectly

Would Recommend

Sharp looking washer. It has so many awesome features. I love the steam. Huge capacity, so efficient, and quiet.

May 16, 2017

From Samsung US

Awesome

Would Recommend

We love it! We just received, easy to set up, easy to operate!

May 14, 2017

From Samsung US

Control Panel does not respond to my touch and Drum light does not turn on when you open the door after a wash.

Would Recommend

I like the washer for the most part. The only thing that bothers me (and unfortunately it appears that it will continue to bother me for the life of this machine) is that the control panel does not respond to my touch. It does respond to other people's touch, but just not mine. The Samsung came and looked at it and replaced the control panel. Even he was puzzled why the control panel does not respond to my touch. I tried wetting and warming my hands with hot water, and it still does not sense my...

May 9, 2017

From Samsung US

AMAZING!!

Would Recommend

I bought this to replace my 2008 Samsung front load washing machine. What a difference 9 years makes!!! My washing machine is on the 2nd floor and it does no shake the entire house during any of its cycles. In fact, you don't even know when it starts to spin!!! Never thought I would say I'm happy my older one broke!! LUV IT!!

May 2, 2017

From Samsung US

Love all features

Would Recommend

This been the most exciting product I ever purchased.

May 2, 2017

From Samsung US

Great product

Would Recommend

Have been looking for another Samsung front loader. Had two choices in mind and was checking the reviews on this model. This model has great features and looks great. Me and the wife still learning how to use. A great choice.

April 30, 2017

From Samsung US

This is the best washer we have had!

Would Recommend

We have only had this washer for a couple weeks but it is doing a GREAT job! It is easy to use. It came on a pedal stool so it is at a perfect height for all of our family members to use. I love the fact it is more energy efficient and uses less water than our last washer. It is very quiet. Overall I am very glad we selected this machine. It is very heavy so don't plan to move it once you get it in place.

April 29, 2017

From Samsung US

Happy So Far

Would Recommend

I have had this washer since November and no issues as of yet. I was skeptical after reading some reviews but it washes our clothes pretty clean and size is just right for a family of 6.

April 27, 2017

From Samsung US

USER FRIENDLY

Would Recommend

I am very pleased with my new front load washer. This is my first front loader and I am pleasantly surprised at how much I like it. This machine has fantastic features and spins my clothes so my drying time is less, very nice.

April 26, 2017

From Samsung US

Samsung Addwash front load

Would Recommend

I just received this front load washer to replace my recalled washer. It's been a wonderful decision to purchase this washer. I will never purchase a top load again.

April 24, 2017

From Samsung US

Makes washing fun!

Would Recommend

We have enjoyed our new washer. Have not had to use the little 'add wash' door but probably will at some point. I like the lighted drum and the extra large size. I enjoy the tune it plays at the end of the cycle--better than a buzzer. Wash times are shorter than I was used to but I haven't noticed any lessening of cleaning. Many cycles and choices. Sometimes the touch pad seems not to be sensitive enough. I also have not had a lot of time to explore all the options it offers. It is a heavy machi...

April 12, 2017

From Samsung US

Love washer

Would Recommend

Love this washer. My only concern is that after each wash I have to leave it open so that it airs out and dries. For that reason is why I lowered the design to four stars and of course it is a bit expensive so the value did suffer as well.

April 10, 2017

From Samsung US