Ratings may include incentivized customer reviews.
What Customers Are Saying
This washing machine has mixed reviews. Customers report it cleans well, has a large capacity, and is quiet. However, many experienced significant issues like water leaks, excessive vibration, and premature failure of key components. A majority of customers were dissatisfied with the product quality and durability, as well as the brand's customer service.
Customer review summary generated by AI, including incentivized reviews.DEAD IN UNDER 2 YEARS — DO NOT BUY
Would Not RecommendSamsung advised the repair man to replace the motherboard and pump and “maybe” that will fix it. Are you kidding me? Lets just try different things at YOUR cost and hope for the best. The matching dryer has also had to be serviced 2 times in its short life and now the motor is on its way out (makes loud noise while running). This product is PURE GARBAGE. DO NOT BUY. You’ve been warned.
Not sure if its faulty
Would Not RecommendI just purchased the washer and dryer with pedestals and ran the calibration on the washer. The washing machine shook so hard the first time I thought it was going to blow up. I tried another load and it tripped the GFI I had it plugged in to. Guess this is going back to the store or exchanging for another one. Be cautious. Check the video out beginning around :57 seconds. Loud knocking and rocking. Washer is completely level so it wasn't due to it being unlevel.
From AddWash 5-cu ft High Efficiency Stackable Steam Cycle Smart Front-Load Washer (Black Stainless Steel) ENERGY STAR Sweepstakes
Hey Schmidts31! I don't want to see you go. You are a valued member of the Samsung family and your experience matters to me! Thank you for taking th...

Massive washer comes through with high marks
Would RecommendAmazing how much can fit from our old 3.5 cu ft washer, this beast is a workhorse and more efficient with more wash options to get clothes vividly clean
Verified PurchaserSweepstakes
I love how much room this washer has too, Jon! Thanks so much for the 5 stars. ^Jecca
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2 samsung washers in 3 years RUN AWAY !!
Would Not RecommendThenfirst one I had was the top loader that recalled before the recall it started sounding like it was gonna fly outta mu laundry room... very scary..so fine.. we got the rebate and moved on . We are a large family so we needed a big washer. We bought this one however.. I have not had this one for a year and 6 months and it started sounding like a airplane landing in my laundry room. Like literally. I live next to an airport so I hear them all day but it's like louder then the dang airport.. so ...
From AddWash 5-cu ft High Efficiency Stackable Steam Cycle Smart Front-Load Washer (Black Stainless Steel) ENERGY STAR Sweepstakes
Nice looking washer only.
We brought this washer 2 months ago. we find that this washer doesn't drain the water out and alot water sits in the front under the rubber, and where you put the washer liquid. We take out the liquid department to pour out water and use paper towers dry the water under rubber. this waher cost to much for all of this work after you wash your cloths.
From Samsung US
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matter...
Love this washer!
Would RecommendThe looks are great but the quality is even better! Great settings and easy to use
From Samsung US
Samsung is pleased that you are enjoying your new washer and its sleek design. We take pride in providing our customers with quality products with ea...
Work but make sure you buy warranty
Would RecommendNice washer, works well - I have never used the steam option in 2 years - MAKE SURE YOU BUY THE WARRANTY - Failed after 2 years and 2 companies tried to fix it with no luck - getting it paid/replaced by the protection plan. Picture shows 5 boxes of parts after 4 attempts to get it fixed.
From AddWash 5-cu ft High Efficiency Stackable Steam Cycle Smart Front-Load Washer (Black Stainless Steel) ENERGY STAR Sweepstakes
Great washer!
Would RecommendSecond Samsung washer purchase and this one is even better than the 6500. Big capacity, super quiet, loaded with features.
From Samsung US
Great washer and very quiet.
Would Recommend[This review was collected as part of a promotion.] I bought this 2 months ago and it’s definitley the best washer and dryer I have ever had.
From Samsung US
Greate brand.
Would Recommend[This review was collected as part of a promotion.] Only SAMSUNG,best brand,big name, Greate qualiti,I love it.
From Samsung US
Overall, the machine does what I bought it to do.
Would Recommend[This review was collected as part of a promotion.] The machine washes well and operates quietly. I like the cycle options, but I wish it had had a "spin only" cycle as well. I also like the window to add a forgotten piece of clothing and didn't realize how useful it would've been. I do not see the usefulness, given the limited capability of the smart features, so I did not purchase the (over-priced) adapters @ $35.00. The tray for adding detergent is somewhat cramped, making it a little diffi...
From Samsung US
Love it
Would RecommendI was looking for a washer that was fast and efficient and I found it with this one! I use it in my Airbnb rental and need it for fast turnovers- it fits the bill and is attractive to look at
From Samsung US
It gets the job done
Would Recommend[This review was collected as part of a promotion.] It came with a minor water leak on the door but over all it get job done and I have been saving money not going to the washateria.
From Samsung US
Awesome machines!
Would RecommendPurchased the pair for our new home and love the design and efficiency!
From Samsung US
Great Features and Look
Would RecommendI bought this after reading many reviews and comparing features with other models. The washer looks awesome and fits all my needs from washing day to day clothes to sanitize baby clothes and fir even king blanket with sheets.
From Samsung US
Very Quiet and so many options
Would RecommendI purchased 3 months ago and love this machine. Use the quick cycle the most and cleans very well. Very little water remains after washing. Very pleased and worth the price.
From Samsung US
Anna, thank you for taking your time to provide us with feedback. Samsung is pleased to hear that you are enjoying the quick wash feature. This was ...
Started Leaking after 1 year almost to the date!
Would Not RecommendPoor manufacturer warranty, not even 1 year. This thing is leaking all over my floor every time I use it. We bought this on 10-02-2017, it started leaking on 10-13-2018. I do not recommend buying this junk.
From Samsung US
Hello, Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing...
Fifty Character Title For This Here Washer Review.
Would RecommendThis is the second Samsung Washer I've bought in less than three years. The first one was donated to my parents when their old whirlpool crapped out unexpectedly and they didn't have enough money to buy a replacement. This one is an upgrade from that other model. Both work amazingly well. This one has the distinct advantage of the laundry chute. My other one didn't and any time laundry needed to be added it meant opening the door and having water drip all over. This one does not have that proble...
From AddWash 5-cu ft High Efficiency Stackable Steam Cycle Smart Front-Load Washer (Black Stainless Steel) ENERGY STAR Sweepstakes
Samsung is pleased to hear that when you decided to upgrade, they had a return customer. Thank you for sharing with everyone the helpful tips and ma...

Leaking front door barely one year old
Would Not RecommendSeemed to be doing fine. Looks nice, runs quietly. AND THEN The front door started leaking water onto the floor. I have barely had the machine a year. Which of course means they won't cover it with warranty anymore. I was warned by plenty of people that the products don't last, now I guess I will be out a few $100 dollars to fix a broken door. There is absolutely no reason for the door to break down after only a year. Ugh. So so frustrating.
From Samsung US
Hello MuseMama123! I am here to help! I want to provide you with as much support as possible. Please reach out to me via our Facebook Support Page: ht...

Hey there, thank you for bringing this to our attention. I would love to have the opportunity to look into this for you. Feel free to contact us dir...