Ratings may include incentivized customer reviews.
What Customers Are Saying
This washing machine has mixed reviews. Customers report it cleans well, has a large capacity, and is quiet. However, many experienced significant issues like water leaks, excessive vibration, and premature failure of key components. A majority of customers were dissatisfied with the product quality and durability, as well as the brand's customer service.
Customer review summary generated by AI, including incentivized reviews.SAMSUNG WASHER
Would RecommendConvenient size, cleans well and gentle on clothes, nice color,
From Samsung US
good but...
Would RecommendI bought the matching dryer and I have to stack the units. These are very tall when stacked and I am 5'6" and less and I would have to use a step stool. I do not have the pedestal under them. When the washer is done there seems to be alot of residual water left, I am concerned about this and will be watching carefully for the next couple of loads.
From Samsung US
great washer
Would Recommendlove my new washer! i can wash even my largest bedding with this huge capacity.
From Samsung US
Excellent and Powerful Washing Machine
Would RecommendNever in my life have I had a washing machine so quiet. The new small door that allows you to add additional laundry you may have forgotten is amazing!
From Samsung US
This washer works great
Would RecommendOnly had this washer a few weeks, works great, clothes are very clean, saves water.
From Samsung US
Washes well until filter clogs
Would Not RecommendLong story short: Washes well but pump/debris filter needs to be cleaned (human/pet hair) every 2-3 weeks, much more often than Samsung advises! Even if you manually drain residual water from machine, about a QUART gushes out when filter is opened. Unacceptable to me and probably most others but Samsung claims this is "normal?" Good luck...!
Washes great but not when filter clogs
Would Not RecommendLong story short: Washes well but pump/debris filter needs to be cleaned (human/pet hair) every 2-3 weeks, much more often than Sumsung advises! Even if you manually drain residual water from machine, about a QUART gushes out when filter is opened. Unacceptable to me and probably most others but Samsung claims this is "normal?" Good luck...!
From AddWash 5-cu ft High Efficiency Stackable Steam Cycle Smart Front-Load Washer (Black Stainless Steel) ENERGY STAR
I like it, but I don't quite love it
Would RecommendIf you can get the machine installed, do so. It is a hassle to do yourself. The machine is very heavy. It is not easily moved even with two people. It is especially difficult to get on top of the pedestal because of it's weight. It also vibrates a lot more than expected (yes we removed the shipping screws). It also squeaks a little when washing. It fits a lot of clothes and the spin cycle is great at removing majority of the water from laundry. I also wish the door could be switched to open from...
From Samsung US
The design features are very attractive.
Would RecommendOverall, I really do like this washer. The design is very impressive and eye-catching. I haven't tried them yet, but there are several nice features, such as, sanitizing, allergen and deep steam. It saves detergent products due to functioning with less water It functions well on the normal, delicate whites, etc. settings, I like that. However, when I tried to wash a small heavy rug, I placed it on heavy duty and extra high spin, but it just would not spin the water out, I had to line dry the rug...
From Samsung US
Washing machine
Would Not RecommendMakes too much noice compared to the previous washing machines we used.
From Samsung US
Gets clothes very clean.
Would RecommendOur old washer just wasn't getting the clothing clean anymore, in fact sometimes it wouldn't even get the clothes wet. If I did get the clothes wet, it wouldn't spin out all the water so everything was still very saturated. So we decided to get a new washing machine with a couple key features as a must. Large capacity was the number one feature we wanted the most because we do a lot of laundry andfront load be use they are known to get clothing cleaner. upon hours of research we decided to get t...
From Samsung US
Like the ease in using a front load washer.
Would RecommendLike my new washer. Wish the light in the washer drum would come on automatically when I open the door . So many options I can use without fear of ruining my delicate fabrics.
From Samsung US
Great Purchase
Would RecommendSo far this has been a great washer. The capacity is huge, it easily fit 9 pairs of jeans with no trouble and spun them adequately dry. The controls are easy to read and use and there are many choices of cycles. The normal cycle is fast - 45 minutes. It's super quite and has very little vibration (even with the 9 pairs of jeans during the spin cycle). Made my white T-shirts look like new. A little pricey but worth the price - just wait for a sale.
From Samsung US
Great product
Would RecommendBeautiful washer w/a lot of wash modes. Power foam, add wash door nice addition
From Samsung US
Great Product
Would RecommendEverything you want in a washer and more A+++++++++
From Samsung US
LOVE my Samsung Washer and Dryer
Would RecommendSo easy to use. I was skeptical about going with the HE washer and dryer. Especially this one that has no agitator. But it has made a believer out of me. I heard horror stories about mold building up in the drum. The salesperson told us that as long as you follow the instructions in the owners manual and keep the door open between wash loads so it can dry out, nothing will happen. He pointed out that the military has used front loaders for years. Well, if its good enough for Uncle Sam, its good ...
From Samsung US
Great looking washer
Would RecommendVery modern/high tech appearance, goes great with our kitchen stainless steel and dark stainless products. Much better looking than our old Duet. Controls a little complicated, need to look at manual, but you catch on fast. The lighted tub is great, never seen in a washer before. Have used for 2 weeks now, very happy with it. Not sure I'll pay extra for the wireless feature, as doubt we'd use it.
From Samsung US
easy to use and it is very quite
Would RecommendWash fast the clothes come out clean and smelling good.
From Samsung US
Cleans well
Would RecommendWe wash a lot of clothes and they get very clean. I do not use the add wash very often but once in a while for a sock or something small.
From Samsung US
It's like it isn't even there...
Would RecommendThis washing machine is by far the quietest machine I have ever owned! It cleans the cloths superbly as expected. 5.0 cu. ft. drum means BIG loads! Washed a king sized comforter with no problems. The add wash feature is absolutely a-must-have. Sure enough, having kiddos in the house a sock is going to go missing and be found after you've already started a load in the washer. Oh but no worries, having the add wash feature allowed us to add that sock to the rest of the load so it could be washed t...
From Samsung US

Hi SheriLG, We apologize that your experience with the washing machine was less than ideal. I hate to see you're having some troubles with your wash...